Verizon Authorized Retailer, Express Store

Category:	Cell Phone Store
Address:	37 Mamaroneck Ave, White Plains, NY 10601, USA
Phone:	+1 914-422-3700
Site:	expressstore.net
Rating:	4.8
Working:	9:30AM–8PM 9:30AM–8PM 9:30AM–8PM 9:30AM–8PM 9:30AM–8PM 9:30AM–8PM 11AM–6PM

Location

Photos 16

Reviews 30

Cynthia Bambace

I spent three hours in the store yesterday with three people trying to transfer my pictures from my old phone to the new phone I had just purchased. They were unable to do it, inserted a memory chip, and said it was all done. When I got home, my pictures were not on my old phone, not on my new phone, and not on the chip. I was livid. I went in today to return the phone and was told I needed to pay a restocking fee. No manager was in the store. When reached by phone, he denied the request twice to waive the fee. It should be noted that he was one of the ones working on the phone yesterday. At one point, he tried to blame the problem they were encountering on the equipment in the store. To restore service on my old phone and allow me to return the new phone, I had to pay the restocking fee. This is by far the worst experience I have ever had in retail. The manager should be fired and the employees should be better trained not only in their line of business but in customer service.

K.G.

I went to the store today to exchange my phone, and have all the data transferred from two phones to the new one. Katherine went above and beyond to help me with everything I asked for. She was supposed to take a break before her co-worker would finish her shift at 7:00 p.m., as after that she could not leave the store. However, she only took a five minute break at 6:55 p.m. to be able to help me with every thing. Excellent customer service! Thank you for everything Katherine!

Doris Posada

Me encanta mucho la rapidez y eficiencia en la que trabajan en esta tienda. La representante Katherine es muy amable y save mucho de teléfonos. Esta es la unica tienda que visito.

Brishae White

Laquae tindle was the best verizon customer service agent I experienced in a long time. I was a bit indecisive about what I wanted but she took her time and explained Everything very well. Thanks to her Im out of the dinosaur ages (blackberry) in to the new millennium with my iPhone!! I will shop her again thanks to her

Adam Houghton

I am thrilled at the level of customer service I received at this store! Amor was a pleasure to work with. She helped me with a phone upgrade, screen protector, file transfers and even an issue I had with my account. A true one stop shop for all things Verizon, I highly recommend visting this location. Thank you, Amor!

Jameris Owiredu

My experience at this verizon was excellent, as representative "Laquae" went above and beyond to make sure my mother was and able to use and operate her phone. My mom went in clueless as "iphones" are much more updated for her liking but she was very patient and was willing to help in every way. Thank you !

porchia coleman

I Love the experience I had at the store it was very welcoming and friendly , the sales rep i worked with was Laquae, her customer service was at an all high , she gave me many options of different phones and plans, I will definitely recommend her to my friends and family memeber because she awesome

Johnny Quezada

AWSOME PLACE!!! VERY FRIENDLY AND PROFESSIONAL. I GOT IN GOT WHAT I NEEDED AND LEFT QUICKLY. HAD A REBATE AND THEY DID EVERYTHING FOR ME. MY REP CHARLIE WAS REALLY PATIENT AND KIND AND VERY HELPFUL. I WOULD RECOMMEND CHARLIE AS A REP TO ANYONE THAT GOES TO THIS STORE... A++

Sim Saini

The customer service at this store is excellent especially by Katherine. Very knowledgeable and friendly with the ability to problem solve and cater to the customer. I would definitely go to this store again and tell all my friends and family

Tiffany Medina

excelente servicio. Katherine me ayudo a resolver mi problema muy facil mente. definitive mente regresare.

Karla Sosa

This is by far one of the best locations ive ever been to. Everyone was very helpful. The rep Katherine helped upgrade my phone and she made sure to transfer everything fore me making my experience with them extra pleasant.

Paul Trissolline

I came in the store in a rush, i needed a new phone fast and the staff at this location was very helpful. Katherine made sure I was out with a working new phone on time. I will definitely be coming back to this store.

malik hill

I came in the store and I was immediately was helped by a person working here name Laquae.... she help me get a good plan that I can afford and A Phone I liked that fit me ... great customer service will come again

Cara De plant

I had to make a purchase the other day so I stopped by the galleria. The people were very helpful specially the rep who helped me whos name is Arlene. excellent store good service deff will b coming back.

Josiah Acheampong

I came to the fabulous express store and the wonderful worker named Katherine helped me find ten right case and screen protector for my phone and I highly recommend seeing this store for the holidays.

Ilyasah long

Kathrine was amazing. She helped me find the perfect case for my phone that I have been looking for for a long time. She was patient and curtious! I recommend this location to all my friends.

ann goodman

Malayisha has been an awesome sales associate!! on a scale from 1-10 she is definitely a 10. I so enjoyed spending the day with Malayisha. She definitely knows her stuff. Shes a winner!!!

Alejandra Alberto

Went to the store last week looking for an iPhone case that protects the phone from Cracking, and I was shown quiet a few and was able to find the one I needed. Thanks Katherine!!

Briscila Blanco

I had a great experience. I was looking for a new phone and with the help of katherine i was able to get what I was looking for she was great at explaining my options.

Toni Blanco

I walked out a happy costumer, Katherine was very helpful and she was more than happy to answer all my questions, I will definitely recommend this store to my friends.

pamela leslie

Amor was extremely helpful in her customer service! I intend to come back and purchase a tablet with her. I would definitely recommend my family and friends!

gabrielle walters

It was such a helpful experience. I was able to helped in a timely manner and was given accurate and satisfying information from one of the employees, Amor.

sosodisappointing

Katherine was soon helpful for me and I got great deal for a Samsung tablet. She is so nice, I just switched to Verizon. Great customer service, good store!

Hector Escobedo

Love the experience The sales associates were very helpful and answer all my questions about my bill :) Katherine was very friendly and nice . Thank You

Timothy Aller

Katherine was wonderfully helpful informative and friendly. I had a great experience and gotten all I needed and left loving Verizon and the staff.

Cristina J

Went there today and was assisted by Katherine. she was very helpful and so nice. I would recommend going there and I would go back as well.

Marie Aquino

Katherine was very helpful and knowledgeable. She made the process very pleasant from beginning to end. Definitely will be coming back.

Tyonna Frazier

I cane ro this location a fee days ago to get some basic info and laquae was very helpful i will be attending this location more often

Adrian Reyes

The sales associates at this store are great! The sales person Amor was very knowledgeable, and helped me get my pixel set up quickly.

NIA GONZALEZ

I was so surprised when I was greeted right away when I walked into the store. Thank you Pierre for helping me pick out my new phone!