T-Mobile

Category:	Cell Phone Store
Address:	5019 5th Ave, Brooklyn, NY 11220, USA
Phone:	+1 718-854-3463
Site:	t-mobile.com
Rating:	3.3
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 11AM–6PM

Location

Photos 9

Reviews 14

Kimberly Anne

This is a small location. There are usually only 2-3 employees working the front at a time. The staff has consistently been knowledgeable and helpful in my handful of experiences. Professionalism/Maturity slightly lacks from time to time. However, it has not affected my experience. This place can get pretty busy on the weekends and YES you will wait for a little bit before you are helped. I suggest to get there early on the weekends or try a weekday.

A Private User

TERRIBLE SERVICE. I waited for one hour until I get to talk to someone. Plus the guy did not give me an activation code to set up my service, so I wasnt even able to get the service and had to call T-mobile customer care and eventually I have to go back to the store to return what I purchased. Dont go to this store, youll waste your time. NEVER.

Ivan Li

Exactly, horrible customer service. They also charged more taxes than you supposed to pay. Check everything before you paid, especially for the taxes. They also did not wave the shipping fee when you purchased a new phone, this is how they make money. Avoid this store if you want to save your money.

Kathelyn Mendez

I was looking to buy a phone. I went in one night. Waited forever to be helped. Then I was told one things by the associate. I slept on the idea of the new phone. 3 days later I go back to find that ALLL the information that other rep gave me was wrong. -_- really bad customer service

A Private User

Worst customer service! And it wasnt even busy... I cant believe 2 associates had to help just one customer when there were 2 of us... I was asking for help, & they made me wait forever. Wassup with that? So I left! I have a life ya know...!

Jose Luis Flores Carranza

A mi me atendieron bien talvez no muy bien pero sí bien

Art C.

This location really sucks. Horrible customer service. The staff seems to be in their own world.

Margo Dobos

The best team. Thank you guys for your help!!

Alex Euceda

Quick and easy service as well as polite reps

Herman Cheung

Friendly staff, great selection for phones

Rhonda Lewis

Dont really like T-Mobile...