Rooms To Go & Rooms To Go Kids

Reviews 3

GE

Gehenna Cub

Dear Fellow Consumer: If you want to have a seamless experience in furniture, do not go to Rooms to Go. Granted, not all of their furniture is poor quality; but enough of it is to keep you in a constant replacement cycle. When you combine the poor quality of some pieces with the often times poor quality of customer service, you can better understand why I cant give RTG more than 2 stars. Allow me to elaborate. Sometimes your furniture is broken from the moment its delivered. A chest of drawers for your bedroom? If those slide casters are made from plastic, theres a good chance that some of them have broken in transit and now some of the drawers dont slide at all. A good deal on a sofa? Give it six months to a year for the springs to fail/stretch and the bottom supports to poke out from the liner underneath. What can you do then? Well, call Customer Service. They will schedule a service call. A technician will come to your home to catalog the damage, just like an insurance adjuster would. Then, 3-5 days later, you will get a call with the resolution. Then, if you are given the clear to replace/exchange, that will take even more time. Then, if you are unlucky, the delivery guys will not have the entire exchange/replacement because the Customer Service agent didnt enter the order correctly in the system. So you need to call back only to have to schedule another exchange/replacement date. The bottom line? Simple. Rooms to Go is great if absolutely NOTHING goes wrong with your furniture. But, chances are, because their furniture is of questionable quality, something WILL go wrong with your furniture. If it does, youre stuck in a never-ending cycle of calling customer service, taking time off for a technician to come, calling customer service, taking time off for delivery, calling customer service if theres a mistake with the delivery, taking more time off for the fixed delivery. The cycle just goes on and on. So, if you would prefer things go right the first time, go to a furniture store that charges more. Sure, youll spend more; but as long as the furniture is quality you will NEVER have to deal with ANYTHING ever again. At least until you decide to change your furniture for style reasons (in the future). However, if you can deal with the fact that you will always be one or two steps away from having issue after issue with lower-quality furniture and time-consuming Customer Service processes, then go ahead and shop at Rooms to Go. Some reminders: 1) There is no such thing as a same-day fix of a screw-up that is the Companys fault. 2) All appointments, regardless of type, are typically scheduled 1-2 weeks after your call, so expect your issue to last a while. 3) Dont purchase ANYTHING As-Is (meaning stay away from display models) because those have absolutely NO warranty, and you want to make sure you have one considering the quality of some items. 4) There are no replacements/exchanges without service calls, so expect all issues to be resolved in a month, not a week. 5) Always make sure to clarify every minute detail of every single order/exchange/anything with the Customer Service people. Even something as unquestionable as replacing both pieces of a 2-piece sofa. Good luck.

S

S Seabass

DO NOT BUY FROM THEM!!! They have the worst customer service. Our experience is as follows... We bought a tv stand on 12-14 it was delivered on 12-18. The piece was delivered damaged (no surprise based on reviews). The delivery man told me it would be exchanged probably on Saturday (2 days later). Ok no problem and he left the damaged piece in the middle of my living room. Since it is damaged I was not about to unhook all of our electronic equipment from the piece of furniture it was replacing. I get a phone call the next day after delivery telling me sorry the next available delivery date would be "the 21st". "Ok" I said and as she was about to hang up she said, "they will call you a few days before delivery in January"... Wait, What??? I said, "January?" she said, "yes the 21st of January." OVER A MONTH LATER!!! Needless to say I went ballistic. Making sure to tell me they were doing this to bend over backwards to accommodate me I now have the option of waiting ALL DAY for it to be delivered on December 31st. What a joke. Had I known that it would have taken that long to get an exchange I would have never let the delivery man leave it in the middle of my living room next to our Christmas tree (It is over 6 Feet wide). Now I get to enjoy this broken piece of furniture and maneuver around it all throughout the holidays. Oh and beware there is no refund policy as I told them to come pick it up and keep it, I want a refund. Nope they will exchange it but all sales are final. What a joke. Worst customer service ever! I asked for my delivery fee to be refunded and she said, "no sorry since the item was delivered we cannot refund the fee." She offered a $25 merchandise credit. I said, "do you honestly think I would ever spend another nickle in your store?" And to top it all off if I purchased a new piece, same exact item, I could have it delivered on the 24th. But because it is an exchange that is handled "differently". They have lost a customer FOR LIFE! Read others reviews as well, this is not an isolated incident!

BE

Becky Mills

I purchased the /Nantucket-Breeze-White-3-Pc-King-Panel Bed/3342650P. It took a month just to get the set delivered. The Side panels fall off as soon as we get In the bed. Clips dont attach properly to hold it to the head and foot board. It has taken over three weeks just to process a return. They dont show that we refused the second even worse set. We have been given the runaround. Still havent picked up the nightstands so we can finalize this return and find a new set elsewhere. We were assured by the office manager in Clermont that it would only be two days before the return was processed and they would come pick up the nightstands. And it has been three weeks and still nothing. We redid our whole bedroom based off of that set and now we cannot find a similar one somewhere else. We spent thousands on the set for it to be such a piece of junk. The manager Jason in the Clermont store told us that we shouldnt have refused it thats what took so long. So now its our fault we still havent been refunded our money and have been without a bed for almost 3 weeks. And we cant do anything until we get our money back. And then we get a call saying that your dresser will be delayed even further past May. What a joke! This has been a huge inconvenience since my husband works nights and he needs to sleep during the day. He has to be up while the repair and delivery people keep coming every other week for nothing because we still have no bed and the new bed is even worse than the first one. My cat jumped on the bed and the boards fell off. We had to sign saying we were refusing the bed and yet the manager tells me there is no record or paperwork of us refusing it.