Molye Chevrolet

Reviews 3

ER

Eric Pope

Outstanding customer service...will only be buying my cars from them going further! WARNING: This will be a long post but I need to share the whole story to provide back up for my opening statement My wife and I originally bought a 2013 Hyundai Tucson from Molye in November 2015. Jeff Knickerbocker, our salesman, was outstanding and made the whole car buying process very easy! We loved the car and were very happy with our purchase. Fast forward to March 19th, We began to have issues with the car starting. We originally called AAA as we thought it might just be a dead battery. AAA tried jumping it but it would not start...then randomly it started. They checked the battery and alternator both came up fine so we thought it was a fluke. The next day the same issue happened at Wegmans...then it randomly started. We took it to Vision Hyundai in West Henrietta on Monday, March 21st for them to look at it since it was still under manufacturers warranty. They told me it was corrosion on the electrical wires so they cleaned them (at a cost of $100). The very next day the car would not start again...eventually started but was completely dead. We took it back to Vision the next day and this time they told me it was the battery...I told them we had just had it checked on Saturday but assured me that it was the issue (at a cost of $150). The car then started up for next 2 weeks no issue...then it started again. We took it back to vision on April 11th for a 3rd time at which time they kept it for 3 days (and didnt provide me a loaner which made my wife and Is lives a mess but I digress) after which they told me they couldnt find an issue with it (no charge this time but probably only because I was pretty angry and spoke with the service manager directly). They did say it might be the aftermarket remote starter that was causing the issue but aside from that they did nothing. We then had the car starter removed (at a cost of $50) but the very next day we lost our Electrical Power Steering, the day after that it would not start again (eventually starting), and then finally it "died" in the parking lot of our sons day care. At this point, we were fed up and had been dealing with this start/dont start issue for two months and no one could help us. We decided to call Molye to talk to someone there about it....and truthfully we should have done it from the start! Junior, the General Manager, was so helpful and was genuinely concerned about our situation. He helped my wife and I get a hold of a tow truck to get the vehicle to another Hyundai Service Center (Fuccillo in Greece) for them to look at. He was in constant communication with us regarding the situation, and when Fuccillo was unable to fix the issue (they too could not figure it out...no charge to look at it), he wanted us to have a vehicle that would work and offered us a number of solutions including getting a new vehicle. We ended up turning the car in and got a 2013 Chevrolet Equinox which he let us test drive for two days before we took care of any paperwork to ensure we were happy. Words cant express how grateful we are to have bought from a dealer that stands behind their product and is willing to help us out when they could have easily said "tough luck and youre on your own"....all of our cars will be bought at Molye going forward!! Eric & Rebekah Pope

MA

Matt Lyttle

Molye Chevrolet provided the best dealer service Ive ever seen. We are from out of town and were in the area for the holidays. On our way in to Rochester my Chevy Traverse started blinking and dinging and losing engine power. There were several garages in the area, but I chose to take it to a Chevy service center. Im very glad I did. We limped into Molyes parking lot around 9:30. When we called en route, the service consultant told us he might get it to it that day (Black Friday), but wouldnt be able to take a look until 2:30. While not ideal, I was glad he set my expectation. We dropped off the keys and picked up a rental car. I think we were back out the door in 20 minutes on our way to Rochester. Around noon, I got a call from the same service consultant saying they were able to squeeze us in earlier. He provided a diagnosis and a cost estimate. He also pointed out 2 recent recalls that needed to be addressed. I agreed to the repair work and was told the car would be finished by close of business (6pm). At 2pm, on our way back through town, I called the dealer to check on the progress. Sure enough, the service consultant told me the car was just about finished and was out for a test drive. I picked up the car at 2:30. Not only was the service center clear and fair about the work needed, they also took care of two safety recalls in less than 5 hours. They even washed the exterior for us. Car maintenance and emergency repairs are part of life. I know I am going to have to shell out some money every once in a while. However, it makes it a lot easier to stomach the bill when you have such great communication from the service center. I dont live near Honeoye Falls, but if I did, Id use their service center for all of our vehicles.

FA

faysil2012

I when to molye chevy couple time i like the Red equienox sign the credit application Mike William told me your score is 648 but joe financial guy know for sure he can get 4.99 then sat joe called say bank can do 10.98 I told wait until Monday so I can lift freeze so u can use other credit report so u can get better rate I called today 3 time talk to Patty first she said we dont have no one here name joe then I said joe at financial person then she said oh joe yes like I was something jaan. small dealer shop but it seem like mom and pop shop . Mike was good but didnt keep his word atleast could of give me a curtsey call to let me know my money is no good here I was buying 17k suv to bad moyle I got a brand new equienox car from oconner for better price and 2.99 interest rate wonder u guys are still so small good bye becarefull people small dealer have small interest in you k very disappointed. I drove 25 minute 2 time waste couple hour I waited all day now I check on the website and car is sold becarefull from they will screw your credit because they will pull your credit report 10 time so they can make money remember all the dealer make money on interest as well bout 30 to 50 % always read before u sign I would never go to moyle ever again I have so much to say but I leave it that unprofessional dont know business have no professionalism .I will be sending complaint to BBB and gm as well Chevrolet because guys not doing business as chevrolet stand fore if was for u guys I would by Nissan or something but nope I will buy american made car only .