Castilone Chrysler Dodge Jeep Ram

Category:	Chrysler Dealer
Address:	306 W Main St, Batavia, NY 14020, USA
Phone:	+1 585-343-1780
Site:	castilonechryslerdodgejeep.net
Rating:	4
Working:	9AM–8PM 9AM–8PM 9AM–5:30PM 9AM–8PM 9AM–5:30PM 9AM–4PM Closed

Location

Photos 67

Reviews 7

Rhonda Chamberlain

The buying experience was amazing, it is what has happened afterward that is upseting. We live 2 hours away and on the way home from purchasing our vehicle the bakes started to squeal. I called the dealership the next morning and I was directed to the service department. They gave me the run around. I called back a few days later and finally got an appointment to have it checked. We drove the 2 hours back to Batavia, they were supposed to have a loaner car waiting for us, they didnt. We spent hours waiting, until they finally gave a us a car to use. By the next afternoon we had not heard from anyone, so we called to find out what was going on. They said the brakes were fine, it was just from us not applying enough pressure when braking, that is why the brakes were making that noise. Well, a month after that, the brakes are grinding and are essentially shot. We can not drive it to Batavia as it is not safe. Called and spoke with Greg on of the owners/managers who tells us to have the shop that is repairing our truck call him and they will talk about it. The shop did call the dealership and even sent them pictures, and still they did nothing. It cost 900 to get the brakes repaired. Now the dealership is denying any responsibly and is refusing to help us at all. And they lied to us saying that the extended warranty that we purchased would have covered it, but it doesnt. Also, we still do not have a title or registration for our new vehicle. It is July, we bought it in April. When I called a couple of weeks ago they told me the VIN on my vehicle did not match the VIN on the title. So, buyer beware. They will not take responsibility for anything. I may actually have to go to a lawyer because of the title issue.

Dylan nourse

This is the first time I have ever posted a comment online, good or bad, for a product or service. I feel it necessary to share my recent experience at Castilone Chrysler, Dodge, Jeep RAM in Batavia, NY. It is obvious that the people at Castilone are more interested in putting your into a vehicle that you will be happy with and gaining a satisfied customer, than padding their pockets. I stopped by just to look at a Dodge 3500 Cummins that was on the lot. Tracy Hainsworth was the sales representative that assisted me. He is not your typical "pushy" salesperson. (Pushy salespeople are a big turn off for me when going to a dealership.) He promptly had the truck ready for a test drive and answered all of my questions. He even allowed me to speak to one of their mechanics when I had some technical questions. I then spoke with Austin Smith, the sales manager. Again, I was pleasantly surprised. He was very honest and straight forward from the get go. No back and forth B.S., just bottom line deal. "Thanks Austin!" We spoke in great detail about the truck I was interested in and what needed to be done to make it exactly what I was looking for and then they made it happen. Im not a person to make a decision very quickly, but I did return the next day with the vehicle I was considering as a trade-in. They were very fair and we made a deal. I was impressed with the entire sales process. Id be happy to report at a later date with a "service after the sale" comment. I encourage you to stop by and check this dealership out for your self. Im glad I did!

Evelyn Parker

Took my Town and Country in for a road check before making a trip. I usually have 3000 mile check in Pa where I live and charges are usually $35.00 depending if car needs something. (used to live in Batavia for 30 years and had work done at Hawley Motors all the time). This is the first time since they sold to Castilone chrysler Dodge Jeep & figured that I would go to a dealer. What a big mistake. Before I realized it they had my tab up above $700.00. They said that I needed a new tire (I had 6 month old tires). They replaced 2 tires because they were running a special 2 for 1 without telling me. They did not like that I asked for my old tires. When I arrived in Pa., I took the car in for a squeak and power steering belt was replaced. My analysis is that they saw a female driving with out of state plates at Castilone dealer and fleeced me. They charged for "checking" stuff, a service that is usually free where I take the car in Pa. I will never return. Also, it should be noted that I left at 3:00 PM from a 9:00 AM appt. There were many unhappy customers waiting with me who said they would never return.

mark waters

During your December sale I came down to look into buying an SUV AWD/4WD. There were salesmen from different areas to help with the deal making etc.. I ended up buying a 2011 KIA Sorento, which of course had problems with it right away. I took it into service and the people who work in that department were great and customer friendly. What I did not like was the treatment from our salesmen, he told us to lie about our income if Chrysler Corp called or are loan would not be approved. He also assured me the KIA was great in all weather conditions and was AWD. The KIA was actually a FWD and handled horrible in the snow with mismatched tires! I am a USAF disabled veteran and I did not expect to be lied to by some sleezy salesman. I am very upset that this supposed reputable dealership would let this happen.

Mark Lamendola

Just purchased my second vehicle from Nickole at Castilones. I bought a 2012 Jeep Patriot a few years ago from her, and I just traded that in for a nice new 2015 Jeep Renegade 4x4 and I couldnt be happier! I was never pressured or rushed. Nickole was very professional, knowledgeable, and very helpful from the test drive to the delivery. Thank you Nickole! Id also like to thank sales manager Austin for locating a Jeep Renegade that was within my budget and keeping my payments very close to where I wanted them. Plus a big thanks to the gentlemen who transported the Renegade back to Batavia and the detailer who did an amazing job cleaning it for delivery. Very happy with my purchase! I highly recommend Castilone for your next vehicle. Especially sales associate Nickole.

Paul G

Worst attempt to buy a car I ever experienced. They tried to get me to pay msrp for a ram 1500 only giving me factory rebates! That was my 3rd attempt at trading in my current vehicle and castilone had the lowest offer by $4000! Not even close to the other dealers. After speaking with a manager, they did offer $3000 dealer incentive and $3500 more for my trade. A total of $6500 they tried to get out of me. Ive never felt insulted about an offer till now. I was so mad I didnt want to contine and left. I will never step foot in that dealership for anything again.

Chris McNutt

I recently purchased a 2011 Caravan here and after a couple of weeks a part broke on it that was not covered under any warranty. I was very upset but the management at this location went above and beyond to take care of my concerns. I could not be happier with the outcome and how quickly it was taken care of! These guys are the exact opposite of the price gouging dealerships your grandfather told you about. Special thanks to Greg & Jose for taking the time to resolve this with me. My next vehicle will be purchased here thanks to your professionalism.