Category: | Used Auto Parts Store |
Address: | 7223 Morrow Rd, Pavilion, NY 14525, USA |
Phone: | +1 585-584-3458 |
Site: | dumbleton.com |
Rating: | 3.7 |
Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–12PM Closed |
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Tanner Gagne
I was looking for a seat module for my truck and saw that they sold used parts so I gave them a call. They didnt have the part in so they ordered it in and sent it to me. I didnt know for sure if this was going to fix my issue so I asked prior to purchasing what the return policy was. I was told that I can return but I would have to pay return shipping as well as I would not receive the shipping costs to ship it to me. I said that was fine and ordered the part. It arrived well packed and in a timely manner. I immediately put it in my truck and found out that it didnt fix the issue. I called back and was told that I would also have to also pay a 20% restocking fee which I was not told about when I asked the first time. I was a little frustrated but it was still worth returning so I asked to get the address to send it back to. I waited a couple days and I got no response so I called back and they had the wrong email which was fine and it was sent over again. I shipped the part back the same day I got the address. Once the part got there I waited 5 days for a response and I sent an email asking how the return was going. I got a callback and I was told that they had it and were going to issue a return for 75 which I had expected. I later got an email stating that they had issued a return for 65 which is not what I was told. I was at this point very frustrated. The lady ended up giving the 75. I would never work with them again unless you get everything in writing because they will change what they say on you. Be careful when working with these people.
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rocky bullwinkle
Awesome place to get parts..Steve helped with the rear axle for my truck..and is 100% the guy you wanna deal with.Thanks Steve for being cool. I will always use this salvage yard.
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K H
Great service, always helpful and friendly. Theyre always my first call!
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Pat Smith
Been going here for years. Always willing to listen and help a person.
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Keith Majors
parts are in stock, friendly service,