|Address:||710 Belair Rd, Bel Air, MD 21014, USA|
|Working:||9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–6PM Closed|
Recently purchased a CX-5. I am not very happy with my sales experience. I shopped on my own, not the best idea, but Heritage used fairly high pressure sales tactics. They did let me take the car out on my own for the afternoon. That was nice, but they more or less lied about the functions of the navigation system, while I know the dealership doesnt make the navigation, it really is pretty poor compared to the competition. This goes for the current 3, 6, and CX-5, probably the CX-9 as well. The navigation, while will get you to your destination, does not label surrounding roads and zooming in and out doesnt help. So if you want to say find your way out of a neighborhood to get to the main road, as a map, the GPS is useless. Traffic feature of Nav routinely disables itself, with a reset needed by pulling the SD card. The dealer has no fix for this. iPod USB interface is also horrible, takes 5 minutes to load up the songs every time you connect, start the car, or switch sources, then it will always reset to the first song! The other times that it does work, it may just play ear piercing static. The Heritage showroom is old and out of date, and while not integral to the car buy experience, it would be nice if it was modern looking. Also the only way to the service counter is through the showroom. Sneaky, I see what you did there. If you plan to get any work done under warranty, it is like pulling teeth to get a loaner and the shuttle only takes you 5 miles. So if you work in around Aberdeen, I totally suggest looking at the Mazda dealership in Aberdeen. Also Heritage only provides 1 oil change when you purchase the car. Most of the competition in the area provides oil changes for a longer period of time (they say lifetime, but I havent investigated). Maybe it is Mazda, but the room to negotiate is pretty limited. They try to push you into financing, even if you dont need it, but dont offer any incentives or bonuses of financing. I know the dealership makes money when financing, so why not give back a little something to the customer? The most you will get on a current car is close to invoice. While that may not sound bad, do some comparison shopping as you will probably find competitors will have more discounts, dropping you below invoice, especially if you finance. The salespeople seem friendly enough, but if you go in, make sure you get an internet quote first and are comfortable with what you will be paying. Personally I will not be shopping at Heritage again and I am recommending to my colleagues, friend and family to also not shop at Heritage.
I spent some time thinking about how to review my experience at Heritage Mazda Bel Air. It is two fold, so I will start w the positive. Sales Rep Dale is awesome. I trusted him, and he never disappointed. However, thats where the positive ends. I bought a USED Mazda CX-7. My wife had nothing but issues. It labored to start every time you cranked the engine. But more importantly, it would NOT start, at all, when it was below ¼ tank. The computer would tell you there was 60 miles to empty. But, it wouldnt start. My wife was stranded in a parking garage downtown at Johns Hopkins, the first time. The GM (James) agreed to take back the vehicle, as I promised to purchase a new 2014 Mazda CX-5. Long story short, I lost nearly $2k on this deal. This dealership would not give me my money back after three weeks, and three breakdowns, even though I was purchasing a brand new 2014 vehicle from them. They were willing to hold me hostage to the “lemon vehicle” or purchase a new one. I paid $16k + tax, title, & processing fee. They only gave me $15k for the “lemon vehicle”. They said they sold the new one at their cost, however, discussions later said they may possibly make $500 on it back from “volume”. When my wife was stranded, they did send their Sales Rep to help her. But, I fought tooth and nail to get all of my money back, with no avail. This dealership is only in it for the $$$$. They will help you only when it is $$$$ for them. They made $$$$ on my original purchase, and Im 100% sure they will make $$$$ on that “Lemon vehicle” when they resell it. Plus, they will make $$$ on the new purchase. I dont believe for a second it was at cost, or without some stipend. The patronizing, and USED car salesman tactics were awful. I bought this new vehicle because I had no choice. Luckily for me, my wife is happy w the vehicle. What turned out to be an economical purchase, is now costing me $100 more per month, and not mu fault. Im disgusted at the situation, and will never buy from them again. They wont receive service from me, either. Be careful buying a USED vehicle. There is a lemon there, and it also has no second key. (They wouldnt give me one)
A great experience turned out to be a bad one. I have to start off by saying Dustin Goodman was a great salesman. He did not show any pressure during my visit.After visiting this dealership twice and working with the Dustin, and finance person John Holiday, we were confident that they will take care of us on our purchase and service which will continue later. But our purchase experience was completely ruined by the Manager James. John Holiday had already negotiated the price and took a deposit over the phone for the vehicle and requested us to stop by the next day to get the rest of the paperwork done. Expecting a great car buying experience, we went it and Dustin, as usual showed us the car, sat with us and started the paperwork, We got the insurance taken care and also they pulled my credit. We were waiting for the final process for the finance person to go through the numbers and give us the tags. James the manager walks up and holds me responsible for a document which he wants to be worded exactly the way he needs and if I dont get him the document then I have to come back and pay him $500.00. He said he was loosing money on my deal. I explained him that the language in the letter from school for the collage rebate could be different and I cant promise the exact language Long story short, James didnt care and said he cant sell the car. Now wait a minute? We worked out the deal and also gave them the deposit, went to the dealership the next day to make the purchase, got my insurance setup and got my credit pulled on the final day and finally the Manager James walks in to fight with the customer over $500 instead of finding a way to adjust the pricing or the money factor and selling a car? Now think about it, If they are so hard on the initial purchase, you will end up paying an arm and a leg on the services!! Thank goodness they refunded my money and I was able to purchase a vehicle with no pain from their competitor. I ended up purchasing a bigger car with more options and less money.Why settle for smaller car, less options, than get more for your money? Thanks to Manager James for not selling me a Mazda.