Adams Chevrolet

Reviews 4

AS

Ashley Frampton

Absolutely horrible. I bought a 2014 Chevy Spark last July. The price on Adams website listed it as $11K. The salesman, Derek (I believe he is at the Jeep dealership now) informed us it is actually $13K before tags and title, because the internet manager "has" to list it lower than their competitors. He proceeded to complain about the internet manager and how he hates how they run the website. Regardless, Adams would still be the cheapest around so I bought the vehicle. Around December, General Motors sent me a letter in the mail regarding a recall on my hood latch. I called Adams, they informed me they did not have the parts and would call back as soon as they did. A few weeks go by and I heard nothing. I called once again, and they all of a sudden have the parts. I take my car in, and when they give me the invoice at the end, they fixed two other recalls. Two recalls I was never informed about. A few months ago, I went to ask about my warranties. Since Derek is no longer at the dealership, I asked another salesman. No one introduces themselves here, but looking at the website, his name is Jake. I asked him what was covered with my vehicle, and he listed off three things, all with different milage and dates. I asked him if he could write that down for me, he said there was no paperwork he could give me on it. I asked him once more if he could take a piece of paper, or even a sticky note, and write that down for me. He refused and ended the conversation with me. About two weeks ago, I took my car in because my rear, driver side tire was making a noise whenever I drove and it was progressively getting worse. I waited about half an hour when the gentleman who took my car back (once again, no one introduces themselves, I dont know his name and his picture is not on the website) assured me that my car is "110% safe to drive". I live by Adams but I work in Canton, so I drive 60+ miles everyday. I pull up to work one day and my tire is making a loud, banging noise that I can hear over my music and the wind on I-95. My car is pulling and I do not feel safe to drive it. I had to leave my car at work overnight so my boss could take it to a shop he does business with the next morning. The new shop confirmed it was that rear tire and that my tire was loose and about to fly off. He said it was a good thing I didnt drive home. He also said that any mechanic, when presented with a tire issue, should look for something like this, and it was easy to find if you just shake the tire. Shaking the tire takes two seconds, so I dont understand why that was not caught in the 30-some minutes I spent at Adams. So I had to pay for my tire to get screwed in because Adams neglected to do it. I went Saturday and spoke to the assistant manager who said he couldnt do anything. He took down my number and said the service manager would call me Monday when he came in. I did not hear back, so I drove to Adams today. Joe, who also did not introduce himself, was short and came across very rude. I got a half-assed apology and a reimbursement check. He handed me the check and went straight to his phone, ended the conversation. I am very curious if Id be getting the same rude and negligent service if I drove home that night and my tire flew off into someones windshield or I spun out. Thats a huge safety issue and no one seems to care at all. Thank goodness no one was injured but it very well could have caused an accident. I dont care about the money, Im concerned as to why they dont care about these safety hazards. Thankfully my warranty is good at any Chevy dealership as I will not be taking my car there ever again, for my safety, as well as everyone elses on the road.

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PU

Puck Zilla

I felt compelled to leave a review of Adams Chevrolet after the great hassle-free experience I had there this weekend. I have been searching for a very specific motorcycle and happened acrossTHE EXACT bike I was hoping to find online, posted by Adams Chevrolet. It the most competitive price anywhere, I might add. I contacted Adams Chevrolet and immediately received a very friendly reply from Shawn. I explained that I was hestitant to buy such an expensive item online without seeing it first. Shawn very patiently answered my questions and reassured me that I would not be disappointed with this motorcycle...a wicked looking denim black 2010 Harley Davidson Fatboy Lo. I agreed to buy it sight-unseen because I felt comfortable working with him and he was such an easy going and accomodating guy. He even volunteered to pick me up at the train station since I had to travel from Richmond in order to drive the motorcycle bike home. The bike looked absolutely beautiful in person and the 200 mile ride back to Richmond was without incident...Plus, when I got there, all their ducks were in a row so I was in and out of there in no time. In less than an hour, and I was on the road and heading back to Richmond with a big fat smile plastered across my face. They handled everything like total professionals. I couldnt have found a better deal anywhere, of that I am CERTAIN. If you are reading this because you are interested in buying a vehicle from Adams Chevrolet, go for it....Trust me. Shawn said they were a family owned business and were very serious about customer satisfaction. He meant it. They will treat you right and you wont regret it.

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WI

William Snyder

Was not till my 5th visit that i actually saw someone do a multi-point inspection on my car and received a copy with the invoice at the end of the visit. Last review i simply said "you suck" cause all the issues that had arisen to that point could have been avoided if the multi-point inspection had actually been done the previous four visits and i would not be shopping for new tires. I had left negative reviews before but was the first time it was mentioned by Service Adviser. Interesting reply from Service Adviser to "you suck" was "you know you can take your car elsewhere" instead of inquiring as to why i posted "you suck". Perhaps my reply email to Mr Monty Wells from a previous visit as to why Adams sucks actually was read and made it into the computer system for the advisers to read. Thanks for returning the hose clamps i purchased and installed (NOT) to slow down the coolant leak since the factory clamp was not doing diddly squat. ------UPDATE----Came back for an oil change on Feb 2016 and was told by adviser i was no longer welcome there. He spoke to Joe cause they were having a computer issue and could not log me in. Joe told him to tell me to go down the street to JP Chevy. I did and everything was good. Neither myself or any family members will every use Adams Jeep or Chevy every again.

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WI

William Price III

Im not one to write reviews or compliment/complain. To begin with just doing a good job is what is expected. But let me give you a little story. My wife backed my new Chevy truck into a light pole. The pole won, cracking my tail light. I took the truck to Adams, where Joe Alampi did a quick search to find the most economical replacement. Bought and installed no problem. But upon the return it was noticed that the tailgate now caught because the corner had also been pushed in slightly. So I brought my truck back in and Joe pondered on how to fix the problem. Fearing the worst my wife, the culprit in the story, started collecting her lunch money to pay for the damage. Next day I get a call, truck fixed, no charge! Aside from the fine work done originally Adams Chevrolet had every right to charge for the work but decided otherwise. Needless to say my wife did the happy dance, as did I. Whenever you have an issue with GM vehicle I highly suggest Adams in Havre de Grace. Ron, if your listening, you got a great crew and new fancy showroom/ service area to go with them.

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