Lititz Motorcar, Inc.

Reviews 6

KI

Kimyatta Williams

Update . Im Happy to say that the owner honored the listing price and my client purchased the car . In addition the windshield was replaced and the radio was replaced . Correct on the millage it was 99,600 not 100k.. On tues April 1st my client and I came to this dealership looking to purchase a 2009 Nissan Altima listed with 99,000 miles & clean for $6998. My client had been speaking with Justin the sale manager for Motorcar. So upon arriving Justin greeted us with a warm smile & great handshake... He had been expecting my client from their previous conversation, and knew what vehicle he was interested in.. Once he made a copy of his license , we where free to inspect the car & go on a test drive. Upon walking up to the vehicle there was a quarter size crack in the windshield ,ever panel on the car had dents, scratches ,or chips in the paint. Now the interior of the car radio screen wasnt legible and would also need replace. The mileage was 100,600 miles !!! Next popping the hood, the car barely had any coolant and it was 90 degrees . We made sure to grab the other sales Manger Eric to show him . Eric agreed it was low, but enough in it to drive... Our concern was that , we didnt want the engine to get too hot & risk blowing a head gasket and we be blamed for it. This truly bothered me because it showed a disregards for the vehicle we where considering buy. The test drive went great, the car drove smooth and we decide , that we wanted to buy it. We spoke with Justin once back at the dealership and went over all the issues the car had. Justin seemed unaware of all the issues. We offered $6000 cash for the car & was declined by the owner who Justin had to call . We thank him for his time , I gave him my business card and took his requesting that if the price came down please give us a call. Later that evening while exiting my truck, the keys for the Altima was on the floor of my passenger side and my client accidentally to them. I called Motorcar immediately to let them know , and left a voicemail asking Justin to give me a call. Justin called back within the hour &I let him know I had the keys for the car. Yet to my surprise he didnt even know we had them!!! He already had called the locksmith, to have the car re keyed on Wed. I assured him I would rearrange my business day for wed and drive another hour back to the dealership to ensure he would have the keys by Noon. Wed Aug 2nd, After driving another 1hr back to the dealership where we spoke with Justin and asked him then how long had car been at the dealership & was informed over 30 days. We asked if he would call the owner Ken Gingrich again. To our surprise we could hear him yelling through the phone, being totally rude and disrespectful to his employee . He came down to $6300 and we declined the offer.. Yet hours later the car was listed sale $ 5999. Today !Thurs Aug 3rd I just got off the phone with Ken and of course , the new price was and "ERROR" and since yesterday they fixed a bunch of thing > LOL yeah right .. He wants now $6500!!! This guy has horrible ethics to his employees and even worse customer service!!! No way would we ever Buy from this scammer!!

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Brian D

I was in touch with Justin for three days regarding the 2009 Volkswagen GTI that is still on their lot. Justin was great and was able to meet me at a price that we were both comfortable with, and I was informed based on the description of the car on Carfax and on their website that the car was in great shape. Visually both the interior and exterior of the car looked great, but after my test drive of 10-15 minutes I peaked under the car and realized that there was an oil puddle the size of 4 quarters put together. I told them that I was willing to increase the amount that I was willing to pay if they were willing to fix the oil leak, but I came to find out that with only 70,000 miles on the car, it was leaking in FOUR different places from the engine! I was willing to then pay their asking price if they included the 12 month warranty package so that I could get it fixed back closer to my home town at a certified shop that coincided with the warranty company, but Ken the owner was unwilling to agree. He only wanted to lower the price I was wanting by an additional $200 and sell me a car that was pouring oil out of practically every orifice. I was thrilled with the service that Justin gave me, but SEVERELY disappointed in the management because if I had not seen the oil leak, they wouldve happily sold me a $10k lemon that wouldve cost me over $1000 in repairs. STAY AWAY FROM THAT 09 VW GTI UNTIL YOU KNOW THOSE LEAKS HAVE BEEN FIXED.

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Annie Esbenshade

The guys at Lititz Motorcar were great to work with. My husbands car had been totaled after being hit while parked outside our apartment, and my old Cavalier was on its last leg. We were in need of a car fast, but I wanted something pretty specific. They happened to have just what I was looking for. We had been to other dealerships in the area, but something always felt off. Eric and the others here put us at ease right away. They let me take the car to my uncles body shop in Christiana to have him check it out before I made my decision, and held it until I was able to get enough money together for the deposit. When my uncle recommended better tires for the back, they put new ones on, free of charge. Ive had the car for two weeks now, and already put over 1,100 miles on it. Very happy with the car so far, and with our experience here.

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Evan M.

I learned a very expensive lesson from this used car lot. They sold me a 1999 Toyota 4runner SR5 with 140k miles on it. Fast forward a month and it starts leaking coolant. I took it to the Toyota dealership in York, PA and they had bad news for me. The frame is severely rusted and it had already been patched in several spots. Something the in-house mechanic at Litizmotor car should have seen and pointed out. I am very disappointed in the vehicle and the fact that they would even sell a car like that. If I were to have had it inspected the frame was going to need major repairs. I would not recommend anyone buy from this "stealership."

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KR

Krista Greenawalt

I Love this dealership!!! Nice autos with a wonderful staff that goes up and beyond for their customer. Mechanics are very knowledgeable and straight and forward and safety is always their first concern on any vehicle that enters the service center. You will always be taken care of at Lititz Motor Car!!!

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jasmine w

a big scam bought a car in january from a guy there. told me there was nothing wrong with the car a couple days after, the engine blew, the rotors were rusted and the tires were no good. i will soon take these people to court for selling me a lemon

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