|Address:||495 Prospect Ave, West Orange, NJ 07052, USA|
|Working:||9AM–9PM 9AM–10PM 9AM–10PM 9AM–10PM 9AM–10PM 9AM–10PM 12–8PM|
Total Wine & More has a great many issues in need of addressing. The floor staff and cashiers are quite friendly but management leaves a great deal to be desired. The wine displays are deceptive to the point of being criminal. How much effort does it take to keep the product tags updated? How much effort does it take to keep the vintages seperated. One may see for example 2012 and reach for a few bottles, expecting them all to be 2012. Get them home and one will find 1 or 2 bottles are not 2012, but 2013 or 2014. However, the price remains at the 2012 mark. This is criminal!!! Management can say whatever they care to, they are NOT telling the truth and are willfully deceiving customers and overcharging them. Also, employees who work on the floor should have a basic knowledge of the products sold in the store. I can think of only one genteman who actually is knowledgeable AND extremely polite and helpful. I shop once monthly at Total Wine for a friend who is unable to do so for himself, and is a patron of the store, otherwise I would NEVER set foot in that place! Furthermore, God help you if you are in need of the restroom! Today I arrived shortly after store opening and found the ladies room to be an absolute FILTHY MESS!!! Clearly it had not been cleaned last night or before opening this morning. This is not the first time I have arrived at opening and found the restroom in that condition. This morning, like other visits, I took photos. Total Wine is neither clean or ethical and I have already begun the process of having the store investigated. Integrity, honesty, respect and appreciation for customers goes a long way Total Wine West Orange. I see the future and this store is NOT in it! HAPPY NEW YEAR!!!
Widest spirit and wine selection with Lowest prices around to shop. NEAT AND Clean with a knowledgeable staff members always willing to help. I been a customer for 9 years. Thank you and keep up the great work this is how a any store should be run
The store has a large selection of beer and wine. Since they doubled in size a few years ago the selection has only gotten better. The staff is friendly and always willing to make suggestions which are on point.
Big craft beer selection. Also carry some fairly rare wines. Lots of parking available. Prices are reasonable and you can buy loose 12oz bottles of beer so youre not stuck with 6 packs.
Huuuuuuuggge selection of everything, Beer, Wine, the good stuff. And the prices are the best I have seen in the area. Staff is super helpful and knowledgeable.
Varied selection, great prices, excellent knowledgable staff (simply adore Mr. Adam) Even the people that are cashiers make for a great experience Thank you!
Definitely one of my favorite liquor stores. Extensive selection, wine tastings, beer tastings, professional staff and great pricing. Cant beat it
Huge store with a weird layout. Good selection, but the customer service is definitely lacking. Short on the cold beer options.
Awesome beer selection. Great all round pricing and services. The staff is always knowledgeable with providing suggestions
This Total Wine is my favorite in the area. It was recently expanded and renovated. Best selection and prices around.
Great wine & spirits retailer. Excellent inventory, super craft beer selection, and the best discount pricing in NJ.
The selection is great and so is the staff team. Navigating the store and finding what I need is very easy as well.
Excellent selection of bourbons, craft beer, and inexpensive but high quality wines, cigar humidity is perfect
Great selection of wines and spirits at the lowest price around. Staff recommendations are a real bargain.
1. Customer service - very good 2. Collection: vodka - 5/10 other spirit- 7/10 wine- 8/10
Huge selection of wines, liquors and craft beers and an incredibly helpful and knowledgeable staff.
Ebenezer A. Awolesi
Helpful and courteous staff, however, prices are different from what is available online.
Liked the place, felt people working at the place stare at you for no apparent reason.
Really poor customer service. I went in there once. Wont go back again.
Clean place with lot of choices, and best prices. Easy, plenty of parking.
Wide selection and happy to place orders for what they dont have in stock.
Great wine and beer selection. Very friendly and knowledgeable staff.
Wide selection and great prices, very helpful and knowledgeable staff
I saw so many wines at reasonable prices And great novelty items to!
Awesome selection and they had some free samples when I was there.
Employees were easy to talk to and the selection is very large.
Lots of choices! Great place to keep trying something new!!!!
Organized store, great staff and the prices are right!
Massive selection, helpful staff, never a long wait
Great staff with an amazing supply and good prices.
One of the best liquor stores in Essex County, NJ
Good selection and decent prices. Helpful staff.
Never a long wait and staff are always helpful
Very cool place. Worth a visit just to see!
Very knowledgeable staff, upscale feeling.
more wines and less liquor but good place.
Best liquor store you can buy liquor from
Excellent selection and customer service!
Great place to shop with high qualities
Great selection, convenient hours!!
Best wine and alcohol selection
Lots of good quality liquor
Great selection good price
Great selection of beers
Massive enough said
Gabriel van Aalst
Great wine store
Love this place!
BLUE LIFE ENTMT