|Address:||4100 Mystic Valley Pkwy, Medford, MA 02155, USA|
|Working:||7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–6PM 7AM–5PM 12–5PM|
I purchased a 2014 Ford Fiesta from Sentry after having visited/talked to a few other dealerships. The other dealerships I spoke with were pushy and gave conflicting/false information on the rebates that I was eligible for from Ford. I honestly think that some people in this industry still see young women as being inept at buying cars and crunching numbers, which is the impression I got from the other dealerships I dealt with. Basically, Ford (i.e. the car manufacturer, not the individual dealerships) administers all of the rebates through the Ford Credit program. You are eligible for different levels of rebates based on the financing options you choose (fewer rebates for a lower interest rate and vice versa). This information is clearly spelled out by Ford Credit on its website. I met with one dealership who said that I was magically eligible for a higher rebate amount than what I knew I was eligible for based on the financing option I was pursuing. It seems that this dealer was either trying to reduce the price of the car through "rebates" or was trying to sell me on lower rebates during initial negotiations and was then planning on pulling some kind of trick about how he made a mistake calculating the rebate. Another dealership I spoke with told me that the student rebate I was eligible for is an after-sale mail-in rebate and doesnt apply at the point of purchase. I then called Ford Credit directly about the student rebate and Ford confirmed what Sentrys salesperson Vardan had told me, which is that the rebate IS applicable at the point-of-sale and that pretty much confirmed my suspicions that I was flat-out being lied to by the other dealerships. Anyway, after getting bad vibes and false info from these other dealerships, I made an appointment with Sentry and met with Vardan. From the moment we sat down and talked I could tell that working with him would be a pleasant and effortless experience and that he was an incredibly nice person. He thoroughly explained all the different trims on the car, went through all the financing/rebate options and after I told him I would need some time to think it all over, he said that would be perfectly ok and that I could call him back with any questions. I did end up calling him back a few days later to look at the car again. When we went for the test drive, Vardan explained everything about the Ford Sync system (the other dealer I met with barely touched upon the subject), made sure my phone was able to connect through Bluetooth and talked about all the other features of the car. He was passionate about Ford vehicles and I was happy to hear that the person selling me a Ford also drives Fords and believes in the product. A+ to Sentry and Vardan for being easy-going, honest, friendly and enthusiastic about selling a car without being pushy. I have never encountered such a nice person while buying a car - Vardan is a total gem in a sea of unscrupulous car salesmen. Im definitely sticking with Sentry for future car purchases.
Terrible car buying experience because the salesmen and managers are two-faced crooks. We purchased a car from this dealership but couldnt drive it off the lot because it was near closing time for our insurance company. We came back the next day to pick up our car and when we inspected it, found that there was a dent in the trunk door and a chip in the paint on the lower trim. This alone would have been enough to make anyone furious but we decided to calmly approach this. The saleman was conveniently "gone" so we talked to the manager who said to come back next week so that a repair guy could pop the dent out. The manager gave us a lot of attitude during this process as if this was an inconvenience FOR HIM, not us, but we decided to just come back since the salesman also told us that they ordered new carmats for our car anyways (it had no carmats). We came back the following week, wasted couple hours because the repair guy was late, received a lot of attitude during the process but got the dent popped out (theres still damage in the paint where the dent bent the metal but again we decided to let this go). All we needed was the carmats. We were told that the carmats would arrive in a few days by the saleman when we bought the car (it had no freakin carmats) but when we came back after a week to get the dent fixed, they didnt have it. We told the manager that the saleman ordered new carmats for us and he told us they would call when it came. We called after a week (because they didnt call us) but nobody in the dealership picked up their phones. After leaving messages to no vail, we visit the car dealership in another week. Still no carmats. We were told lies about how the shipment came but in wrong color and we would have to wait another week. This went on for another week. Were pretty furious at this point so we go in again and the manager refuses to talk to us by having his back at us telling us why are you here. He tells us that he doesnt owe us any carmats and that we dont have a receipt to prove it. He tells us to get out. He threatens to call the cops to try to scare us away but we tell him to call the cops. The cops come and obviously after they figure out the situation, they cant do anything because obviously we did nothing wrong. The manager is willing to waste time of the customers and police to scam people out of little things such as carmats. At this point another manager steps in and says that hell help us from now on and that he will order the carmat and itll arrive in another week... And thats where we are still, waiting another week. I will be contacting Ford corporate in the meantime.
My family has bought many cars from Sentry Ford and we always come back not only because of the quality of the vehicles but because of the people associated with the vehicles. It is apparent that more than a business relationship is forged. I, as well as my son, have had the pleasure of dealing with Enio Drummond, our extraordinary salesman who not only explains the essentials of the cars that we buy but does his best to meet our financial needs and connects with us long after the buying experience. In the service department, I have had the pleasure of working with Deb Bavis, Bob Marshall, Jeff and Mike. Not only are they knowledgeable and friendly, they do their best to explain what your car needs in laymans terms and they will do their best to accomodate your schedule. If youre looking for a Ford, the people I have mentioned will make your experience stressless and rewarding. On May 21, I sustained a flat tire as I approached my workplace in Tewksbury. I called Sentry Ford at 7:00 am as I did not know the extent that I could travel on a donut tire. I spoke to Deb Bavis, a service advisor and she advised me to have Ford Roadside Assistance tow the car to Sentry. I also told Deb that while the car was there, I would like an oil change. Deb wrote down the instructions and when the car arrived, Bob Marshall, a colleague of Debs wrote up the ticket and saw to it that the car and tire were checked out and the oil change done. Bob also researched my account and gave me the good news that the oil change was free. I appreciate that the service advisors communicate with each other. I advise everyone to read the book by Jim Collins called, "Good to Great, Why Some Companies Make the Leap and Others Dont." Collins states that a company is great when it decides to put the best people on the "bus." These people work hard, know their mission, communicate, problem solve and do the job right and then sustain their effort over time. This book could have been written about Sentry Ford. From Deb to Bob to Jeff to Enio and the other employees of Sentry who work together, my heartfelt thanks. Long live my 2013 Ford Escape! Fran DeLucia This review is from Tom DeLucia July 5, 2013 I had my 2002 Mercury Sable serviced at Sentry on the above date. The staff over on the Mercury side could not have been more accommodating. They listened to my concerns and needs and had the car available in a timely manner. I was very pleased.