North End Motors

Category:	Car Dealer
Address:	390 Turnpike St, Canton, MA 02021, USA
Phone:	+1 781-575-1002
Site:	northendmotors.com
Rating:	4.6
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–6PM 9AM–6PM 12–5PM

Location

Photos 100

Reviews 9

Meg Marcum

Marie, Ed, and Brian were excellent in sales and closing the deal on our dream car. We found our car and Northend Motors on Truecar and received high end service from this dealership. They were honest, professional, and kind. The cars are really nice with excellent prices, and we rang the gong to celebrate our familys purchase! Special thanks to Marie -- she really took good care of us, she was knowledgeable about our car and the buying process, and she gave us five star attention! UPDATE: Thanks to (Manager) Patricks lack of professionalism, I was completely alienated as a customer with the most ridiculously, argumentative phone conversation about how he did not want to follow through on the promise he made to replace a missing spare tire and cover. Why try to humilate a customer when you promised something in person with a handshake and in writing? It was completely unnecessary to handle me in such a childish and unprofessional way on the phone. Management should have been able to resolve the issue on their own and in a smart and amicable way, without the argumentative, humiliation tactics. New update: Thankfully, the service departments excellent professionalism and care made up for how Patrick left things. Service is excellent, and Rob is the best example of five star customer service, kindness, and professionalism. Rob made us feel valued and took great care of our service call!

Brandon Burns

If you would like a great car buying experience go see John Fernandes at North End Motors. He greets you with a smile, handshake, and helpful attitude that you dont find anywhere you go. John asked several questions about why I was trading my old vehicle in, almost as though if it would have been a bad idea to trade I was making the correct decision. There was no hassle or pressure during the test drives and although I had my mind made up after the first few vehicles I tried Mr. Fernandes rightfully insisted that I try all that he had prepared for me just so I was sure. That type of service and genuine care for my decision was felt and appreciated as he understands the nature of this purchase and wants you not just to buy a car, but to invest your money wisely. Overall I will definitely be back in the future or great service, great vehicles, and great prices.

Matthew Hull

I purchased a slightly used Lexus IS 250C from North End Motors, and I must say that the buying experience was terrific. Im not one to write reviews, but in all fairness they exceeded my expectations. I found the car with a Google search, they advertised an excellent price for an excellent vehicle, and so I came in for a test drive. Ahmahd was great at explaining both the car and the business model for the dealership. I felt that I was treated fairly and with respect. There was some negotiating, of course, but they gave me a good price for my old car, and I walked away happy. There was no high sales pressure. There was a minor glitch with the delivery, but not enough of an incident for me to drop them down to four stars. Id give them 4.5 stars. I would buy from them again, and I would recommend them to a friend.

Chani Parent

Great experience. No pressure sales experience. I enjoyed our salesman, Jose. He made me feel so comfortable. I would highly recommend North End Motors to anyone looking to purchase a car. UPDATE: 4 months ago, I wrote a review about my experience at North End Motors and recommended it as a place to go. Now, after having issue after issue with my vehicle and the service department not fixing them or even acknowledging that there are issues with the vehicle, backwards accusations that it is my fault that my front bumper is falling off, and the manager giving me a hard time over the phone when I challenged them to stand by their vehicle, I wouldnt recommend this place to my worse enemy. I beg you to not just look at just the Google and BBB reviews but to take a look at the Yelp reviews. Do your homework. I wish I had.

Bill Contreras

Ahmahd Crowell is a credit to North End Motors. During our purchasing visit my wife and I never once felt pressured in any way to buy any particular vehicle. Ahmahd was most personable courteous and above all showed great patience with us as we deliberated on which vehicle to buy. In the end, we made our choice and purchased a vehicle. In the world of customer service, Ahmahd certainly must rank highly. He reflects well on North End Motors and should receive recognition for the highest quality customer service which he, in fact, delivers. As a former employer of over 300 employees, I certainly understand how difficult it is to find, employ, and retain good people. Ahmahd is one of those good people, and as such is a "keeper"! Thanks Ahmahd for a great experience! Bill Contreras

Kym DiRenzo

Purchased my car from North End Motors and I always go there for oil changes / maintenance schedule services etc. They are super nice and always helpful to take the time to make suggestions for what you need but not make you feel forced into it. I make sure to schedule my services with Rob Price each time. He is fast, knowledgeable, and great with his clients. I show up and I dont even have to sit and wait or give him my name, he always has my car profile pulled up and ready and just needs my keys. Provides such great service eliminating any administrative work so your car is in and out as soon as possible. And one that goes here as well I would highly recommend scheduling your appointments with Rob ! Sincerely A satisfied customer :)

Ty Blake

I had an overall good experience at North End Motors. Nice cars with reasonable prices. Jaime was great to deal with, friendly and not a pushy saleman. However, the overall process of picking up the car took way longer than it should have. The car had not been detailed yet even though I had done all the paperwork 3 days earlier and then not done very well having brown wax still in various spots of my new white car. And the inspection sticker was not done and I would have had to wait longer to have that done too. That was disappointing as I live an hour away and they were given advanced notice I was picking the car up on this day. Bedside that I love my new car and will recommend North End Motors and Jaime to my family and friends.

Pedro Cueva

I went there to see a specific car that was listed online and ended up getting that car. Jose Lopes was easy to work with and made it easy. On the finance side, they try hard to convince you to buy an extended warranty but it was an honest (and very persistent) sell. I didnt feel like I was being lied to. I have perfect credit and ended up agreeing on an interest rate above 5%, which I think is high but I signed the paper because they focused on the monthly amount and didnt tell me the actual rate until I asked. My fault for nlt negotiating or looking at other lenders. Just started driving the car 2 days ago and so far no surprises. Seems to be in good condition as advertised.

Kathy Beitler

This is an exceedingly well run dealership. Great used cars. Good salespeople. Great service after the sale. Buy the oil change/maintenance package when you get your car here (its a great deal). All employees are friendly and knowledgeable. Big shout out to my customer service representative Victoria. She steers me in the right direction, knows my voice on the phone, and provides outstanding, personable service. As the "face" of North End Motors, victoria represents this dealership well. (No, we are not related or friends, I just want to give credit where credit is due). I will definitely shop here again when I am looking for my next vehicle.