|Address:||6560 20th St, Vero Beach, FL 32966, USA|
|Working:||10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM|
Very disappointed. Ordered bedroom set, sofa, and recliner. Wanted to check out other mattresses before I committed to the ones they offered. Came back a few days later and ordered one. Took delivery a week later but found that the model bed I needed required box springs. The floor model sleigh bed did not require box springs but the panel version, that I ordered & was not on display, did. Called and was told that I could no longer get the box springs free of charge because I didnt order them when I ordered the mattress so the free boxspring promo could not be applied. They wanted $360(?) for the box spring. I ended up purchasing it from Mattress Firm who, although I didnt buy the mattress from them, also gave me 20% off. So I only paid $200 for the box spring. I cancelled the backordered sofa & recliner with Ashley and they didnt seem to care to lose the business. I wont do business there again.
Man they got some real idiots working at Ashely. I ordered a couch and two patio chairs with cushions. First they sent the wrong color couch. Then they sent the two patio chairs without cushions. They said the cushions were on backorder but when I ordered them they were in stock. And one of the chairs was missing a footing. They sent me replacement footings twice now but both times they delivered them they were the wrong size. Im still waiting to hear from them about the footing for my chair but overall their service has been horrible. The furniture is nice and prices are decent but they do not know how to set up orders and deliver them. If you deal with them expect mediocre service.
The new Vero Beach store is lovely and much larger than anticipated. I recently purchased a bedroom armoire and Don, my sales associate, was extremely knowledgeable and professional. I also had a warranty issue with a mattress I had purchased seven months ago at their Stuart store. I worked with Keith, the General Manager, who was determined to make the experience a positive one. They stopped making the mattress I had so I had to choose another one that was comparable. Unfortunately that mattress was defective so I returned to the store to get another! Keith showed such patience and professionalism and I thank him for that. Im really enjoying my new mattress!
Recently worked with Donald and Brandon at Vero to purchase some furniture for a condo. Initially, we worked over the phone to arrange purchase and delivery from out of state with a tight time window. Ashleys prices were competitive with online options. I can tell you that the delivery and customer service was so much better and easier to deal with than online competitors. I had a small glitch with delivery but that was resolved quickly. Donald again helped me in the store to purchase some last-minute pieces and was very accommodating. I will purchase from Ashley in the future.
This store had some nice pieces. The furniture sets were very inexpensive, they have a very large selection. I was not to pleased with the staff here. They were not friendly and stared at us like prey (lol) the whole time we were in there. We were upfront to say we were just browsing because we saw it was their grand opening and just wanted to check it out, after that they turned icey towards us.
Had a wonderful and smooth experience working with Donald. My wife and I were able to shop without having a constant hovering salesperson which usual make it uncomfortable and we get discouraged. But Donald was extremely helpful while still managing to keep our shopping experience enjoyable. We will definitely be back to purchase more furniture!
Just recently moved to Vero Beach and didnt have any furniture for my home whatsoever. Came in and Robert was so much help and very pleasant to work with! He made sure I left satisfied, even though I returned 5 minutes later to furnish a different room, he still treated me the same as he did the first time. Already have recommended this store!
Once in awhile, the staff are friendly. If youre certain that you want to buy, the staff are extremely friendly! They have a very excellent selection of both Ashley and City Furniture items. Huge showroom, great atmosphere. Poor signage from 20th St but just remember they are next door to the unfriendly, uninviting Rooms 2 Go.
Carolyn Mahoney was very helpful in the process of getting my new furniture. She went out of her way to make sure that I got the furniture set I desired. I was approved for a good credit limit but she called and got me more money to make sure I didnt have to come out of my pocket for more than I wanted to.
Excellent service all the way from the store rep, its manager and the delivery men from Fortlaudersdale .....we could not have asked for a better service..Ann spent a lot of valuable time with us to help us make the right decision...we TRUELY appreciate the service from Ashley staff in Vero Beach....
We had an amazing experience dealing with Ashley Homestore & City Furniture of Vero Beach. The sales staff was accommodating, professional and knowledgeable. The delivery crew went out of their way during the delivery and installation process. We will definitely shop with them again in the future.
Working with Travis was great. He made buying with Ashley furniture a very pleasant experience. He helped with decision making and explained to us all we needed to know about our purchase. Great customer service. Would buy again from Ashley and I would make sure and ask for Travis.
We are very satisfied with Ashley Furniture and the service we received from Amanda. She took her time and showed us what we were looking for and gave us suggestions on what she had available. She followed up on our delivery to see how it went. Will be glad to recommend her anytime .
Eddie Preacher Rivera
I have bought several pieces spending thousands of dollars I asked after 15 days that I was not happy with chairs and basically they (Isabell at Headquarters 6701 Hiatus Rd Tamarac, FL 33321-6406) told me to eat it, handle it!!! I will continue to give bad reviews.
I ordered a sofa and love seat set and I absolutely love it!! The staff was incredible and more than accommodating with my indecisive needs. They made the entire process so easy and convenient for me. I am already looking forward to my next purchase with Ashleys.
The experience was great! Robert Rosado was fantastic! He was very patient, he didnt pressure me. He was very knowledgeable about the products. I am very pleased. I definitely recommend Ashley Furniture and Robert Rosado for all your furniture needs.
Robert Rosado showed us several different options according to our taste. He was extremely helpful and demonstrated excellent customer service! We highly recommend Robert and suggest that you go see him for your furniture needs!
Wynnon was exceptional. He took his time and explained everything.Ann stopped by to introduce herself. As the assistant manager,she made us feel very comfortable in our decision to purchase furniture from Ashley.
Our experience was amazing , the sales rep. Travis was truly what a sales guy should be attentive,diligent and very understanding of our needs. Will definitely shop Ashley Homestore again very soon.
terrible! said items were in stock-false! was told shipment would arrive yesterday-false! was told special same day shipment-false! was on hold for 55 minutes-still no answer not impressed at all!!