|15941 S 94th Ave, Orland Park, IL 60462, USA
|7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–6PM 7:30AM–6PM Closed
Truly what a car buying experience should be. Let me start by saying that I always hate going to car dealerships. I hate the "I need to go talk to my manager skit" which most salesmen do and the constant feeling that Im being lied to and possibly being ripped off. I personally do not have time or the patience for it and I dont trust salesmen. I visited several dealerships all which sell the Jeep brand, Wranglers to be specific so I had a pretty good idea what I wanted. When I went to Bettenhausen the car buying experience was not what I expected. My son and I were greeted by the receptionist and she offered us coffee, tea, hot cocoa, etc. Im serious! She even took the time to make a hot cocoa for my son and made sure the temperature wasnt to hot! I felt like I was at a relatives house. Dave Carroll was my salesman. I previously had spoken to him over the phone and something about the way he spoke to me over the phone didnt make me feel like he was trying to screen my call to see if I was wasting his time. He took the time to explain to me the differences between the Wranglers and answered all my questions. He was very informative and I felt no pressure at all. I wasnt trying to work him but I did want a decent price, a fair price. Dave worked with me past closing for about two hours and I hadnt committed to buying the Jeep, and at no time did I feel any pressure. He was very straight forward and explained to me how the dealer and employees make money and he explained it in a way that didnt make me feel like he was trying to squeeze every dollar out of me. Although I had been given lower prices at other dealerships and price is a big concern for me, I bough the Jeep from Bettenhausen. I committed to buying it because of Dave and how he treated me. I actually felt like I could be friends with Dave outside of work, he just gives off that vibe. The next day I went to get some wheel locks and Dave told me to be there at 3:45 pm and he would get me right in. I was there at 3:45 and they got me right in, no waiting at all, amazing. I went to the waiting room and dozed off thinking Id be there for hours, like other dealerships I have visited in the past. Before I new it the service manager woke me up and told me my car was ready. I looked at my watch thinking Id dozed off for a long time but it was only about 25 minutes. I was impressed. My time is extremely important to me and so far Bettenhausen has respected that. I know Im writing a short novel but its these little things that create a positive and enjoyable buying experience and I highly recommend Dave Carroll and the Bettenhausen Dealership. I will recommend Bettenhausen to anyone I know who is in the market for their services. Dave, thank you for the enjoyable experience and your professionalism!
Chris La Mont
I had been shopping for a van for the past 6 months, often looking at numerous websites for the best price. I came upon Bettenhausen about a month ago and they had various Town and Country vans I was interested in. On Thursday my current van looked like it was reaching its end, so I was plan on buying that day. I again went on Bettenhausens website and saw a van I liked. After comparing it with a couple of other websites, the van in particular I liked offered the most "bang for my buck." I began by filling out the credit application online but it was not working. I did not want to bother coming in without being approved. The website was giving me trouble, so I called the dealership to ask for help. I spoke with Russell and at no time did he try to convince me to come in and just gave me a link to start the credit app again. After approval, I told Russell I was on my way and the used van I wanted to see. He let me know with the amount I was approved that I could get a new van if I was interested. He was not at all pushy and was just letting me know of my options. I was not interested in new because I didnt want a large payment. Once I got to the dealership, Russell was there to meet me and my family. We spoke and went over a couple of things, I let him know of the monthly payment I was interested in. He gave us the keys to the van to take a test drive, while he completed paperwork and valued my trade-in. After arriving back from the test drive, I was more than happy with the van. At no time did I ever feel pressured with Russell. He was kind, professional, and friendly to me and my family. I went home with my new van, which me and my family love. Would highly recommend Russell and Bettenhausen to family and friends.
Having been involved in many new car purchases and leases over the years, I have to say that Bettenhausen was anything but ordinary when it came to the purchasing process. I was surprised to learn right from the start that the salesmen are not on a commissioned basis and was glad to see that the familiar "white collars and blue suede shoes salesmen" where nowhere to be found. While walking the floor, we struck up a conversation with Casey Dugan while looking at a Jeep Wrangler. Immediately, it was clear that he had an a real knowledge of the car and insight into what kind of things to consider while making our selection on trim level and options. We also talked about other things like finance, leasing, warranties, and the like and we were very appreciative of his candid comments. When it came time to work out the deal, we readied the cannons for the sales 101 "trial closes", "let me go check with my manager", and "how about this" blah-blah back and forth negotiation. As it turned out, I was completely wrong. Aside from us working out the decision between leasing and purchasing, the process was completely stress-free. The best way I could describe it would be to say that Casey acted less like a salesmen and more like an advocate for us to make sure we got the deal we were looking for. We did get an excellent deal on the new car, a fair price for the trade-in, and very acceptable financing terms- no cannon fire necessary. At every step of the process, we were pleasantly surprised with how easy it was- no pressure whatsoever. I would highly recommend speaking with Casey if you are thinking about a Jeep know someone who is.
Clay Orbeck ,or however you spell his last name, is one of the least inconsiderate sales person you can meet. I first started working with him over the phone. I let him know that I was commuting and he was a 3-4 hour commute away from me. So we found a Car online and he got me an approval and I told him great now all I need to do is get my license (Im a new driver and Car buyer). Once I got all my documentation together, I called him early that morning and said "Clay please double check to make sure everything is OK and that I wont have any surprises" he reassured me everything was fine. Then I took a long trip to find out the bank had withdrew the approval and the only thing "they could do is give me a call back". Had he been more concerned with making sure I didnt waste 6-8 out of my day going from Lombard to their location and back. I would of be able to find a cosigner or a bigger down payment or another solution to this problem. I would never return here again, and if I do it would be merely to buy a car from one of his peers so he realized he suffered a loss. I hate dealing with guys like him that will say anything to get you in the door even if they have to lie to get you there. To make this guy even less of a man he gave me his personal phone number on the way to get there and after I left and tried to call him to figure out what was going on. he sent a text saying please call the store. So I can call you when you set me up thinking I was getting something I wasnt but now Im not relevant to your commission enough to get to call your personal number?