Mercedes-Benz Of Orland Park

Category:	Mercedes Benz Dealer
Address:	8430 W 159th St, Orland Park, IL 60462, USA
Phone:	+1 708-460-0400
Site:	mercedesoforland.com
Rating:	4.1
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–6PM 9AM–5PM Closed

Location

Photos 88

Reviews 5

ryan sitter

this was one of the worst experiences I have ever had at a car dealership. I brought my car in for service and it was in the shop for 4 & 1/2 months. when I received the car back from the the car still had an issue with pulling to the left as well as the brakes felt spongy. I was told that this was normal for this model car. I figured that they are the professionals and said ok and the car was brought back to me. when I received the car they were nice enough to drive it to my work(I am also an employee of a car dealership). when I received the car I was busy at work and had to come outside briefly to give them the keys to the loaner vehicle and take my keys from the guy. I proceeded to go back to work and about 2 hours later I went to go to lunch and got into my vehicle and saw that there was a giant crack throughout my windshield. I then immediately called my service writer Todd and explained to him that I had found this crack and that it was not there when they took the vehicle in for service the second time. I was told that they would come up with a plan of action and call me back(which didnt happen)I had to call at 3pm to try and speak with him and I couldnt get him on the phone. I received a text that they would talk to the owner. it has been 2 days and I just called and spoke with mike the service director which I had dealt with on my repairs. he proceeded to tell me that it was already on the car. the problem with that is that my hobby is cars. I know every detail about my vehicle. I was told that I must not have been aware that it was on the car which is just not true. during the two days that I had the car back from the first repair I had picked up a screw in the tire and I paid for the replacement tire as that was my responsibility. if the crack was on my car I wouldve just had the dealership replace the windshield at my cost because it was my fault but since it was NOT on the car the dealership should be responsible for this cost. I am an ethical person and have no problem paying for anything that is my responsibility and I am not a mooch that is trying to get something for free. all the way up until this windshield incident the experience with the dealership was beyond excellent. I just cant understand why they wouldnt just fix it and basically tell me that im an idiot who couldnt see the crack. I am very disappointed with how this issue has been handled. the only positive thing I will give this dealership is the that when I was able to speak with todd the service writer he was a big help. too bad as they wouldve had a Mercedes customer for life until this.

William DeStasio

Given I am 66 years old, I have had the opportunity to purchase over 36 cars in my lifetime. Three of those have been purchases from Mercedes Benz Dealers, and this my fourth, was consummated using the Internet Sales Department at MB of Orland Park. The Process and Buying Experience were SUPERB ----- from start to finish. I live in North Carolina, and purchased a 2012 CL Coupe from MB Orland Park via the Internet. I was skeptical to make this transaction using the Internet, but my Salesman Joe and the GM Roland, could not have been more accommodating, helpful, and ensuring a flawless delivery. This purchase may have been a long distance one, but it was the Easiest and most Trouble-free process I have experienced buying a car Many Dealers have a so-called Internet / Social Media experience, but the one at MB Orland is well conceived, customer focused, and executed with complete Customer Satisfaction as the goal. They obviously " get the social media buying process", as opposed to others who have an Internet Buying capability, but it is chaotic and completely dealer centric, not customer focused like MB of Orland Park. Great job guys, and though you are 800 miles from Charlotte, my next Mercedes will be purchased from you. Thank You : Bill D

MONICA PALOMAR

SO I HAVE A 2004 MBZ SL500 THAT HAS A RECALL. PRETTY MUCH EVER CL SL S ALL HAS A RECALL ON THEIR ABC PUMP. SO I CALLED TO MAKE SURE ITS STILL UNDER WARRANTY. AND I HAD 1 MONTH SO THE FIRST VISIT THEY TOLD ME TO DO THE RECALL I HAVE TO SPEND $1,480 TO CHANGE ALL THE PENTOSIN FLUID. I DIDNT FEEL COMFORTABLE SO I TOOK IT TO MY MECHANIC AND IT COST ME ONLY $380 INSTEAD OF THE $ 1,480. SO I TOOK IT BACK TO GET THE RECALL DONE AND NOW THEY TELL ME I HAVE TO CHANGE A HOSE THATS UNDER THE ENGINE FOR $4,700. DO YOU BELIEVE THAT $4,700 I TOLD HIM NO THANKS AND I TOOK IT BACK TO MY MECHANIC AND DID THE WHOLE SERVICE AND CHANGED THE PUMP FOR $850. IF YOU BUY YOUR CAR THEIR WHICH IS OVER PRICED I COULD UNDERSTAND BECAUSE YOU THINK ITS A BENZ DEALER AND THEY SELL THE BEST BENZ. BUT TO GET YOUR CAR SERVICED THEIR IS A WHOLE ANOTHER STORY. ITS LEGAL ROBBERY THEY TELL YOU TO BE AFRAID FOR YOU LIFE AND THE SERVICE IS $ 4,700 AND PEOPLE PAY IT. ITS SCARY TO GO THEIR. JUST TAKE YOUR SERVICE BILL TO THE CLOSEST MECHANIC AND I BET YOU THEY WILL DO THE SAME WORK FOR LESS THAN HALF. THE BIGGEST RIP OFF EVER

Donna Burns

Outstanding customer service received at Mercedes-Benz of Orland Park throughout my three year relationship with them. In particular, my salesman, Nick Garvey, went above and beyond to assist me with the recent purchase of my MB vehicle. Following a death in my family as my lease came to an end I was not interested in new car shopping. Nick worked out all the purchase details on my current leased vehicle with me on the phone and then offered to meet me at my home to finalize the paperwork. I received a loaner for the day while the service department detailed my car and returned it to me "showroom ready!" Nicks professionalism is UNmatched in the industry. He is incredibly knowledgeable about the entire line of MB automobiles, maintenance/warranty programs & finance/lease options. As we prepare to add another vehicle to our household, I had many questions and no matter what question I threw at him, Nick had the answer. MB of Orland Park and Nick Garvey, thank you for your kindness during a difficult time.

Jack Leonard

I stopped to get a regular maintenance/oil change on my 2014 E Class; waiting like most customers, I wandered around the show room. The new 2017s were just coming out and although I had no intention of buying a new car, I was looking at the new toys. Heidi Guttman, saleslady, came up and talked me into a test ride—as she said, I was killing time anyhow, what did I have to lose. As we took the short ride, her enthusiasm rubbed off. She kept saying—“you have to see this—it’s new” or “ there is nothing like this color….” In 10 minutes I went from no interest to very interested. I thought about it overnight, called the next day and we did the deal on the phone. The following day, I got to the dealership with my old title, a check and in 5 minutes I was in the car with Heidi going over the gadgets. All the paperwork was prepared before I got there. This is my second purchase at Orland MB in 30 months and my first with Heidi. I hope to continue the relationship with both in another couple of years.