Michael Jordan Nissan

Reviews 3

JE

Jen Salzburg Nix

My fiancé and I found ourselves in the market for a new vehicle, as one of ours was no longer functioning properly. After doing a lot of research online, looking at various types/brands of vehicles, we narrowed it down to either a Nissan Rogue or one other make/model. As we continued to do our research, we were coming across some decent prices on used Rogues and started to explore our options some more. One night, as I considered researching, I found myself on the Michael Jordan Nissan site looking at used vehicles. While there, I decided to take a look at the new (2013) models as well and I was pleasantly surprised to see some of the Rogues they had in stock were listed at prices that were within $5000 or so of the used models we had been considering elsewhere. I clicked on the "Get ePrice" link and received a phone call from Corinna the next morning. She quoted me a price (including incentives) that brought the price for the new vehicle within $2000 of the used vehicles we had been considering elsewhere. She emailed me the price she provided me verbally so that I had it in writing. After responding to her via email about possibly setting up a test drive, I received an email back from Tiffany Roberts and set up an appointment for a test drive with her for later in the week. Upon our arrival to MJ Nissan, we were greeted by Raheem Wilson, who explained that Tiffany wasnt going to be able to meet with me (us), but that she specifically referred us to him for our visit. Raheem was nice, courteous, and extremely personable. After a little confusion regarding the specific vehicle we were going to be test driving, we were on our way, driving around to get a feel for the handling of the vehicle and chatting with Raheem along the way. The test drive was the last thing that we needed to do in order to determine if we wanted to purchase the vehicle, and it passed the test! He didnt try to up-sell us, he didnt pressure us into any actual purchase, he just let us make our own decisions. He brought us over to his desk, filled out the required paperwork to pass along to the finance department, and we waited... though not nearly as long as I imagined we would be. Its at this point that Ken Massenburg came over and started asking some questions so that he could get the financing in order. He left for a couple of minutes to get things squared away, and then came back to get us and sat us down in his office to discuss what our options were. He was earnest, honest, and forthright with all the different options we had regarding payments/financing and any additional warranties/maintenance information. At this point, it was time to fill out all the final paperwork and get some signatures from us. Throughout this entire time with Ken, we discussed everything from our families, to our interests, to car related things. At no point did we feel like he was giving us a "hard sell" on any information he provided, and this made for a much more pleasant experience in getting things finished. We drove off with our new Rogue that morning, and have yet to regret that decision. We have no qualms in referring anyone we know to Michael Jordan Nissan, as well as Raheem and Ken specifically.

A

A Private User

Wanted to have a 90000 miles service (= 600$, yes they are expensive at the dealership with the famous name) and a state inspection performed. During the service they found plenty of other expensive things that needed to be done (steering system flush, injectors cleaned, break fluid exchange) = another $ 500 All that took them less than 4 hours to perform = $ 250 per hour - not bad. Needless to say that they could not perform the state inspections because when they were done with everything else, they had raked so many error codes on the board computer that it would not pass inspection. They wanted me to drive 50 miles and come back for a free state inspection. They dealt me like an idiot and wanted to tell me that the error codes were my mistake, not theirs. I then had to tell them that I know what an error code is and that the car had no error codes when I brought it in. Their fault doing the inspection last not first. They gave me a rental car. They also said that they would refund me for an earlier unjustified charge. Yes, this is already the 3rd strike of lousy service with overcharges. When I came to pick up the car, it turns out, that the have the biggest administrative mess you can imagine. One employee wanted to send me off without paying; the other wanted me to pay the full amount (without the refund). When I inquired about the refund, they said it had expired because of the "statute of limitation" I then made them aware that a) their boss said that their would be a refund b) that their so called "Multi Point Inspection" missed some important warning features that did not work (open door warning light does not work). They then started to explain me (as if I were an idiot) that it is not the light bulb but the door sensors that went bad and that they would be happy to quote me a replacement on that. => turns out this is another lie – unlikely that the sensors of all four doors stop working at the same time. Must be the bulb. Again: if they had turned the key on the car, they would have noticed that the warning light is not working. Then it took them a while to find my vehicle registration Then they had a “take home kit” on the bill they did not know what it is and where it is. I left – will never go back. Thinking of it, I should have just followed the first employee’s instruction and left without paying.

A

A Private User

The inside is gross and falling apart (carpet was coming up from the floor). It was so loud with the tv on that you couldnt hear yourself think (my husband said it was because it was March Madness, but that is no reason to have a tv so loud you cant talk to the person next to you without shouting, very uncomfortable to complete a large purchase in that atmosphere). I opted to wait outside in the sweltering heat than have a blaring tv in my ear while trying to complete the sales transaction. The sales person that helped us was running around like a mad-person trying to do a million things (and it looked like everyone else was just standing around), he did not tell us one single thing about the car we were purchasing, and even told us to go out on our test drive by ourselves, he was on his phone the whole time and it was like we were bothering him to be in there trying to buy a car... we already had researched the vehicle so we knew we wanted it... no thanks to the salesperson. The process of getting the car was long, the finance guy was mumbling and hard to understand and burped in our face (Im not kidding!). This is probably the first time I literally can say I HATED a dealership experience and I would never recommend anyone to go there. We are very happy with our car, but we would never take it to this dealership to get serviced due to the terrible reviews and our own personal experience with the sales staff. If I were Michael Jordan I would be completely embarrassed to have my name on this dealership. After we bought the car the sales person still did not say a single thing about the car (nothing, didnt show us a single feature or the layout or anything). I would never go here again... and if we continue to like our car and want to upgrade in the future, Id rather drive 2 hours away to a different dealer than go back here. I sincerely hope that the owners of this dealership read these reviews and listen to what people are saying, because having never been to or heard of the dealership before and then experiencing this dealership, I literally do not ever want to go back there.