Category: | Car Dealer |
Address: | 1375 NW Maynard Rd, Cary, NC 27513, USA |
Phone: | +1 919-238-2140 |
Site: | volvocary.com |
Rating: | 3.5 |
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Katharine Bayer
Service here is really non-existent. I came here to shop for a new car and the sales person did not seem to understand that I did not want to buy their loaner stock car for $500 off. They did not listen and that is why I purchased in another city. Now I am stuck though because I have to come here for service. Part of my headliner was coming loose from the sunroof and I came in once to have it looked at. They did not have my name in the system, had the wrong date and in my email notifications from them, it says I have a CX 90. A CX 90 is nice however I dont even have that model car. As a customer, it makes me feel as if you know nothing about me or just have really bad CRM software. The service hours are bad because if you work, you either have to wait in the showroom waiting area or ask for a loaner. They are not open late nor on weekends and that is where the competition has it figured out. People work and want to get their car serviced on off-hours. The loaner situation sounds great but then they will call you the night before and tell you that they dont have a loaner for your 7:30am appointment and they are sorry for the last-minute change. Then, when you finally get a loaner, you have to pay $10 in a fuel surcharge! I asked why and they explained that other customers returned the cars with no gas. How is that my issue? The loaner I was finally given was not vacuumed I drove the loaner for 14 miles and that is $1 in gas consumption. What a ripoff. Plus, you cant fix my issue the first or second time and now you need to order a part. I now have to come back a third time and pay another $10 for a loaner. As a customer paying a high dollar amount for a luxury vehicle, please take a course on basic customer service first because your service level does not match that of the product you are selling or attempting to service.
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Emily Vlkojan
I was recently in the market to buy a new car. Ive had a Subaru for years and one of the things I love about it is the great local service I get in Raleigh. I really wanted a Volvo but wanted to make sure I bought it from a local dealer so that I could get the local support that I need for maintenance and repairs. When I did local searches (I live in Raleigh) I was concerned about the ratings/reviews of the local Cary dealership. I decided to try it myself but walked in with expectations of bad service. I was pleasantly proven wrong. Peter and Anthony were awesome. Peter wasnt pushy- he was attentive, knowledgeable and did a great job following up. They didnt have the car in stock that I wanted but did an amazing job searching and identifying possible cars. Anthony the sales manager even stepped in on Peters day off. I bought a Volvo from Peter and Anthony last week and the process/experience was great. No surprises, they prepared paperwork in advance to save me time, spent over an hour with me to teach me how to use my new safety and technology features and even followed up several times to check in. Ill repost after my first maintenance experience but from a sales perspective- they were great! I would recommend giving them another chance.
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Nicole Hoban
Worst Service Ive ever received from a car shop. I took my car there to fix a broken shifter knob. I called and talked to a service person and they told me they would call me back. They didnt. I called a second time and talk to a person and they didnt have the part so they told me they would order it and call me when it was in to schedule a repair for the next week. They never called. Almost a week went by and I didnt hear from them (said part would take 2-3 days to arrive). I called and they had the part (probably for multiple days) and were now booked for the next 2 weeks. They were rude, transferred me multiple times so I had to explain the situation 4 times, and they never apologized or made any attempt to correct the situation. At one point the service person ask "Do you want to be scheduled or not". I will never take my car there again and I certainly will not recommend this place to any one.
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d vdwou
This is the worse Volvo dealership I know. Dont bring your car here for service. I have been back 3 times for recalls on my 2016 XC90 and was just told on the phone to go to another dealership. Since my last visit Volvo on Call is no longer working and part of the recalls are still not taking care off even though I was promised a new appointment to have them fixed over 3 weeks ago. I have never experienced a dealer that charges their customers 45 cent per mile for a loaner car. I have a $85k XC90 with factory recalls and you are charging me for a loaner. Are you guys serious ??? Volvo USA should be ashamed for allowing this dealership to even exist.
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Stephen Cook
Not very impressed with Volvo need to schedule an appointment to change a dead battery then the car is so specifically made they needed the VIN to determine what battery it needed, had to take to dealer to change battery as they had to download the computer change battery then upload afterwords. All manufactures seem to want to make you come to the dealer by creating these false necessities and proprietary connections. installation charge to change battery $65 remember when it was a 7/16 wrench and 10 minutes, most places would do it for free if you were to inept, now its much better (not).
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Ken Taitingfong
The service department is great at little things, like realizing that my inspection was almost due and knocking it out during scheduled maintenance, or working with corporate to process a warranty payment after I realized the warranty ran out the previous week. I think what I really appreciated was the time my wife took my car in for an inspection and the service manager looked at the tires and told her it wasnt going to pass, before he even checked it in. Most places wouldve pulled it into the bay, failed it, charged me the inspection fee, and then turned me loose. Not Volvo of Cary.
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Mike Libb
Took a vehicle to their service dept. for park assist warning message. After two days, they told me it needed a park sensor. They installed the sensor , which should have been painted to match the color of the car (the bumper cover must be removed to install the sensor). Now the car has one black sensor and one white. When I called to inquire about why they didnt paint the sensor, they said "We dont do that" WOW!!! Now $$$$$ later, Im faced with removing the bumper, taking the sensor back out, painting it, and reinstalling. WOW!!!
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H Luton
I clearly had a time and spacing issue when setting up my appointment in the first place. I thought I had it scheduled for the day I arrived, only to find out it was scheduled for a couple of weeks later. They were very accommodating, checked with the service manager to see if he could fit me in, provided me a loaner and had my car ready by noon. I couldnt ask for a better experience and I greatly appreciate everyones assistance, even though I was the one who messed up the time/date. Thank you Volvo of Cary!!!