Bass Pro Shops

Reviews 3

MI

Michael Riley

I took my 86 Bass Tracker Pro TN 17 to the Bass Pro Tracker Service shop at Arundel Mills, MD. It needed a tune up, carburetor rebuild and regular maintenance. The motor runs fine but idles rough and stalls when put into gear. The shop is backed up, I get Its in season. After about 2.5 weeks they called me said the mechanic put it on the diagnostic machine and it wasnt really worth putting money into. OK I can understand that. Shes pretty old. So I made an appointment to talk to a sales person about trading in my old boat and buying an new 2015 170 or Super Glide 160. When I arrived (on time) there was one sales person on the floor. I started to tell him I had an appointment, my name and the phone rang. He took the call and ignored me. So being patient I waited around 45 min for him to free up. To his credit he came and found me. I told I had an appointment and I why I was there. First thing he said was "Our Sales Manager told us not to taking any trade-ins no matter what the trade in is". Thats information I should been have told when I made the appointment. I can understand the person that made the appointment may not have had that information. Id already made up my mind to buy either a Pro 170 or s Super Glide 160. I was paying cash and wanted to see and know the differences between the two. But having $1700.00 invested in my old boat I needed to get something out of it. I made it very clear that I was willing to pay cash for a new boat up to $17k. They could have offered me $100.00 offer just to make the sale and I would have taken it. But they were in flexible on everything. Then when he told me it would be at least three to four weeks to make delivery I really got fed up. No haggle pricing, No trade and He made zero effort to make the sale. My impression was the people I dealt with could care less if I spent $5 or $20,000 dollars. The store is totally understaffed with an knowledgeable cheap labor force. Thats a management issue. Its not a CVS or Wallgreens. If youre going to sell big ticket items like boats youd better be professional about it. Im totally unimpressed with Bass Pro Shops. To let a sure sale walk out the door without even making and attempt is just a stupid business. Now I refused to spend my hard earned money at Bass Pro. No Hassle, No Haggle pricing... Ive wasted 5 weeks of the season, driver over 200+ miles and have nothing to show for it. My boat still needs the work (which Ill do myself). Bass Pro Shops wont ever get another dime from me. If anybody who asks me about them I tell them my experience. Looks like a BIG HASSLE, LOOSE-LOOSE dumb business practice to me. Good luck Bass Tracker & Bass Pro youre too big to fail.

ST

Steve Whelley

I am still a loyal BPS customer...Just not this location! My Browning Gold went up today, and I am going to be without it for a while. I walked into BPS - Arundel Mills to buy another Browning (While I am not happy with the gun failing, Browning did right by me!). I got there an pulled a number D93, they were on #71. A 1/2 hour went by and they reached #74. I was not the only one displeased, who was waiting. (and again, while I was NOT happy this AM...Browning made me VERY happy. I was determined to buy another Browning). The guys behind the counter could not have been more disinterested with the lines and there were very few folks behind the counter. I get it, it is a long holiday, and they are probably whipped. But they had a pretty crappy attitude towards any of us who dared ask a question without our number being called. I chuckled to myself and thought OK...Ill go to Anglers. I started to leave out the front doors, and the lines were too deep and the access to the doors was impeded, if not impassable... so I headed to the Service Desk/Entrance to leave.(Usually manned by a pleasant older fellow who opens the gate, when I sometimes depart this direction). Today it was a slight woman in her 60s or 70s....who growled: This is NOT AN EXIT. To which I replied"....Neither is the other set of doors at this time," as I squeezed past the turnstile. She had plenty more to say in a shrill voice as I continued out the door shaking my head. Basically BPS at this location has lost track of their most important asset: employees, followed closely by their second best asset - Their customers. I passed BPS on my way back home from Anglers....A5 in hand. They were probably at #88 by then. I am still at a loss for what has happened to this store... and it is NOT the only instance of similar type, however it is clearly a pattern... and I have shopped here several times. The retail industry knows that this is a prime sales period after the holidays...and they are NOT prepared to meet that demand in BPS-Arundel Mills. To add further insult to injury... I am learning that the best deal in town is NOT at BPS. Thank the Good Lord for Larry Potterfield.... I am glad he is now into Hunting, too! It just seems to be this store... The folks in Utica, and elsewhere are so kind....Whats up with the Hanover Store?

TI

Tim Phebus

This place was a zoo! I needed 32 caliber rounds for range practice, I wasnt aware that they were so hard to find. I called around and no one had them, I looked online and saw that Bass Pro had them in stock. I called the store and after about 20 minutes I was told that they them in stock. I went to the store and the sales associates were under staffed and ignored anyone without a number, so I took a number and waited and waited for 30 minutes. What I wanted was behind the counter so I couldnt just grab it but also I couldnt cut in line in front of all of the window shoppers. Then, finally they called my number. When I told the guy what I wanted he laughed at me and said that I didnt have to take a number for bullets, that the guy 15 feet to his right was the guy that I had to ask. Then he dismissed me and called the number. I was furious, but I didnt lose my temper. Instead I walked 15 feet to the next guy behind the counter but because I did not have a number I was yet again in another line. SO RIDICULOUS! When the guy is done talking to his co-workers and unloading boxes he looks up and finally acknowledges me. I ask him for the bullets and he said "Negative". What the hell, all of that for nothing. I went home and ordered them from them online and I just hope that they dont screw that up. Theres more. They also could not deliver on their delivery. I paid for next day delivery on a Tuesday, when I tracked it to see when to expect the package, it wont get to me until next week...too bad I needed it for Sunday, which is why I paid for next day. But hey, these big stores dont really care about customer service anyway so its all good.