|3500 Peachtree Rd, Atlanta, GA 30326, USA
|10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5:30PM
Queen Of Cars
ONCE THEY GET YOUR MONEY, THEY FORGET YOU EXIST!!! Huge disappointment. I was hoping these reviews would not be my experience. I started looking for furniture and ordering in Sept 2016 at the Alpharetta store. I had such a horrible experience with them that I switched to the Phipps Plaza Buckhead location. I still dont have all my bedding, they sent the wrong configuration for my couch, my credenza has a defect, and the follow up service has been horrible. Today is February 9th! They once again sent the wrong configuration for the couch, the credenza they sent is worse than the one I have, and AGAIN no bedding!!! The original salesperson in Alpharetta is so flaky and I have 19 emails sent from her and months of texting back and forth. I had to BEG her to take my orders... it was like pulling teeth! What kind of saleperson doesnt want to make a sale? Also, I was sent multiple emails containing other peoples quotes... MAJOR PRIVACY VIOLATION! I AM FURIOUS! Something is REALLY wrong with ARHAUS!
Purchased a sectional and was told it would take 6-8 weeks. Well its been 4 months and we still dont have a couch. Even escalated to the regional manager who called me back and said its ready to be delivered. That was a lie, plan and simple. Never could get back in tough with the regional manager. Called the store to schedule this so called delivery, and was told the couch was in Ohio and they cant schedule a delivery until it goes to another company first. They assured me to would be delivered by the end of the month. Well the month is almost over and I have heard NOTHING from these people. We just want to cancel but they said to cancel it would cost around 3k. SERIOUSLY?!?! Take your business elsewhere. Once they make they sale they absolutely do not care if you ever get anything you bought. They just want to rip you off. I wish I had never walked into the stupid store.
POOR customer service and NO FOLLOW UP CALLS regarding partial delivery! If I could do it all over again I would have NEVER purchased from this store! We bought a sofa, ottoman, linens, bench, 4 chairs and a custom bed. At time of purchase the sales rep told us, we were going to receive our furniture within 2 weeks. 3 weeks later and after several calls to the store (only one call back from the sales rep) she said all the items we purchased were on the truck and ready to be delivered. Not true! We were missing our sofa and only received partial order of our linens. That day I called and spoke to the store manager who said she would look into it and she would have the sales rep call us. Its been week and a half later no one has called me back to let us know when our missing items will be delivered. REALLY BAD CUSTOMER SERVICE!! We will NEVER shop there again.
I dont know why so many people had a horrible experience shopping at the Phipps Arhaus. I bought a sectional sofa and it arrived on time 4 weeks approx. customer service was outstanding the sales people really took there time helping me select statement pieces for our place. I picked up a bedroom set that was a floor item on sale it looks amazing. I love everything I purchased from Arhaus ...delivery and set up was a pleasant experience as well. I bought a giant mirror, sofa, chaise lounge a lamp, bench, outdoor furniture and kitchen table chairs. Tyrone was one of the sales associates who helped me. He was very helpful, patient, and insightful. Vannah also assisted she has a creative eye and was also very helpful and friendly. I enjoyed the experience and the house looks great.
I have bought furniture before from Arhaus, but this is the first and last time from this location. Once the sale is made good luck getting any service, and if you are unfortunate enough to get a saleswoman named Jo run. She is so unorganized and inept that your stress level will go sky high ever time you have to speak with her. Believe me you will be placing many phone calls trying to find out where your furniture is, and its always a different story. Just like others we are still waiting for a roomful of furniture. Save yourself money and aggravation, and take your business elsewhere.
i called the store to place an order but the sales person who had helped me at the store was not available; they said she would call me back. in the meantime i went online to check the reviews, which were not very comforting. i had not impressed with the customer service when i visited the show room, but decided to call and place the order anyway. i am glad i read the reviews because it made me change my mind about buying furniture from Arhause. i also have to say that the sales person never returned my call !! Thanks for all the warnings.
We bought a sectional sofa in June. We were told because we got one of their fabrics that isnt in stock it would take 6 weeks instead of 4. Now it is October and half of our sofa arrived. The other half of the sectional is in the warehouse we are told. The people that you talk to when you call couldnt care less. There is zero customer service they dont call to explain anything, they call to tell you your order is going to be late. Just to let you know. Nobody at the store cares at all. This is a terrible company do not do business with them.
This place is not honest and dont train their employees to be honest either. I bought a $7000 piece of furniture and they said itd be delivered in 6 weeks. I call 7 weeks later only for them to tell me it wont be delivered til mid-late August, which equals 18 months. Bull.
Im not sure what the other reviewers experienced, but weve never had a bad shopping experience here. The salespeople have always been helpful and never too pushy. Delivery has always been easy every time weve ordered something.
Horrible. First experience was good so I returned only to be greeted by a new group of inexperienced salespeople and an arrogant manager. Joybird... is where I will go now.
Love the furniture and home decoration options here! They also very helpful and friendly staff members.
Lovely store. Nice setup with alluring furniture.