National Furniture Supply

Reviews 5

ER

Eric Marceau

The shadiest business practice I have ever seen. I ordered a coffee table, was extremely excited to get it, when 5 days later when it should have shipped I get an email from the payment processing that there is a request for a refund. I was very confused, checked my email, nothing from NFS saying anything about an order cancellation etc. It was not until I logged into my account on the site that I saw my order had been closed. By who? I have no idea, but I then looked at the coffee table I was going to get and they had increased the price by almost $400. I would think that they would honor a previously agreed upon price when somebody ordered, rather than waiting days of not shipping something labeled as in stock and shipping within 2-3 business days, only to see if you can squeeze out more money. Afterwards I was extremely confused and frustrated and wanted to see what was going on, and get an explanation for why such awful business practices would happen. I emailed customer support multiple times, never got a response, I also called upwards of 20 times during what was listed as their business hours (and not even during lunch time or anything) nobody ever answered the phone and I would be sent to voicemail. I then tried to call the business through the non customer support, and the showroom only to have somebody ignore my call. I left a message voicing my concern and confusion over what had happened, asked for a call back, which I of course never received. Afterwards when I would try calling back they would sent me to voice mail after two rings. I am extremely thankful now that I did get my order cancelled, I was able to find it at the same price from other excellently ranked and reviewed businesses. I made the mistake of not checking on NFS before, they are one star or less on literally every single forum possible. Who knows what my coffee table would have been like once it arrived, if it even would have arrived, I genuinely would not be surprised if this was a scam business. That is how terrible my experience was. This business should be shut down, and I advise anybody who is even remotely thinking of buying from them to go elsewhere. Wayfair, overstock, or even other small businesses with great reviews offer the same products for the same price

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Doug Vogt

The only reason i rated them with 1 star was because i had to give them one to review them. I never write reviews online, good or bad but these guys earned this one. Heres some advice, do NOT do business with them under any circumstance. I placed an order on November 21 and it is now January 6 and still havent received my item. Furthermore, had i not contacted them about my order i doubt i wouldve heard from them once in regards to its whereabouts. Ive been strung along for weeks being told your item will ship this week, or your item is shipping in 24 to 48 hours. It didnt and hasnt. It wasnt until i wanted to cancel my order that i finally received a call stating my item had shipped. Except they cant provide me with a tracking # or provide any information proving this, which only further leads me to believe i again am being lied to. Customer service is a joke, Most of the time they seem irritated that they even have to speak to you. No apologies for their lack of service or screw ups. Do yourself a favor, I would recommend finding whatever item you were going to order from them somewhere else. I wouldve paid more for my item from someone else had i known it was going to be such a PITA dealing with these fools. Being in business is more than selling items to the consumer, it also requires a level customer service and meeting your consumers demands in a timely fashion. National Furniture Supply has done nothing to warrant business from you or me ever again. I genuinely feel sorry for the person who has to deal with them. There isnt an adjective strong enough to give justice to how awful this buying experience was with this company.

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Chrissy Dupper

Worst online shopping experience ever. I purchased a table from them on 2/13/16 and received an email stating I would receive shipping information shortly, and instructions to where I could check the shipping status online anytime. I thought that was great. However, later that week the status was still simply showing as, ordered. I emailed asking for an update and received an automated response that someone would get back to me within 24 hours. After not hearing anything back I called and was told it would be shipping the following week. That next week I called after not receiving any shipping information and was told again, it would ship the following week. I told them I had already been told that and they said no one would have told me that. I waited another week, and sent another email asking why it hasnt shipped out after three weeks and explained the communication issues I was having with them. I just received an email stating it would ship the following Monday. Of course I didnt hear anything on Monday and sent an email that evening asking for the status. Now its been nearly a month and I continue to be told it will ship in 24-48 hours. After being strung along for a month, all the while I have no kitchen table, I just cancelled the order entirely. I cannot wait to see how long it actually takes to receive my refund. Massive headache and waste of time.

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Susan M

I wish I wouldve read the other reviews prior to ordering. Fist off, be very aware that they have a 30% restocking fee if you want to return anything, which basically means, screw you if you want to return something. I was trying to find 3 Monarch desks in a specific style/color, but they were out of stock everywhere. I finally found them at National Furniture Supply, but 3 days after I ordered, they emailed that they were out of stock. I contacted them to cancel the order, and ordered them from Staples in a different color (at a much better price). They shipped them anyway after they got them in stock. I emailed them about the error, and received a one sentence email saying that they "didnt receive any sort of cancellation from me". I tried to call several times, but only get music on hold - not even a message saying the name of the company... just music right away - and nobody ever picks up!!! I emailed again, but they said "in case I want to return it there is a 30% restocking fee" (about $300!), in other words, "F.U. customer". Im surprised theyre still in business. I dont have time to fight this, so Im stuck with the desks. I guess this is the only way they can make money, by screwing their customers. Very bad return policy and absolutely no customer service... just a rude, nasty person sitting at a computer.

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Luke F

ZERO STARS. I ordered a $850 bar, hadnt shipped after 3 weeks so I call and they said it would be shipping by Friday (this is on Wed). Friday comes and it doesnt ship so I call the next week and they say it will ship THIS Friday (actually shipped). Take half a day off work to receive the package and they sent me a COUCH! Some idiot in the warehouse labeled a couch as my bar and shipped it to me. Fast forward 2 weeks and I finally get my bar. It arrived chipped in multiple locations and the granite top busted in three pieces. Obviously, I call to get a refund and they offer me $50... $50!! to keep it as is. Pathetic. As a final offer, they offered me 50% off to keep it as is. If I want to return it to get a full refund it will take almost a month they said. After not responding to my multiple emails and calls with questions, I finally get ahold of them to settle this. I ended up taking the 50% and will try to fix the chips and get a new top. DO NOT BUY FROM THIS COMPANY!! Please keep in mind - this is the only review Ive ever written for any company, they are THAT BAD.

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