Crate and Barrel

Category:	Furniture Store
Address:	3400 Around Lenox Dr, Atlanta, GA 30326, USA
Phone:	+1 404-239-0008
Site:	crateandbarrel.com
Rating:	4.1
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 93

Reviews 21

Greg Bleakley

Went online to buy a Gift Card and got an offer from them to get a 10% discount on my purchase if I gave them my email address. Sounded great and as I did so I got this message..."Offer valid on full-price items only and excludes furniture. Must be new email subscriber." I went on to make my purchase, entered the 10% discount code and got a message saying my discount had been applied. Got to the end of the transaction and then there was the fine print...Gift Cards are excluded from the discount. Really? You make the offer, fail to mention the exemption on Gift Cards, (although you mentioned other exemptions) tell me my discount has been applied and then hope I dont notice that it WAS NOT applied at the very end? I spoke to Supervisor "Will" and he declined to make it right. Cancelled my order. Good decision Will! Will never shop here again!

Alex Lockwood

Im not typically one to write reviews but my wife and I were blown away by the quality of customer experience we recently received at this location on January 2nd. We recently got married and placed one of our wedding registries with C&B. As a gift, one of our family members purchased us a skillet from Crate and Barrel, and, while opening it, the skillet lid fell out and shattered. We visited this particular location to purchase a couple of items and ask about finding a replacement lid for the skillet. To our pleasant surprise the manager was quick to offer a free replacement, and the employees we dealt with during our visit were amazingly attentive and touch great care of us. It could not have been a better customer service experience, and they won lifelong customers in us that day. Cant recommend this store enough.

Maria Marshall

Bought a queen size bed. It was a floor model. The bed itself is very nice. However, when it was delivered there were no support legs. This was the week after Christmas that I made this purchase. When I called the store I spoke with Joseph who has been very professional. He ordered the legs for me and said they are on back order. Well not much I can do now. It is now Feb 4th and no legs. I have a beautiful bed that I cannot use. I have had guests come and go that have slept on the couch. I called last week and was told the legs will be shipped as soon as they are in stock. I have found this process very frustrating. If you are going to sell floor models you need to make sure the customer receives what they paid for. Crate and Barrel get it together. A very disappointed and frustrated customer.

A Private User

Hello, I was at your store today from 4:54 pm to 5:23 pm EST located at Lenox Square Mall in Atlanta, GA. My visit covered the entire first floor of your store. The store was not even busy. My father wanted me to get about 83 gifts for his employees. I passed and made eye contact with several of your employees. No offered a greeting, a smile or asked if I needed help. NO ONE AT ALL. I remember passing the following employees 2 or more times while in your store. Harvey, Gloria, Dale, Michelle, Kenneth, an older black man, a blond woman in her 30s with a ponytail and 2 other employees ( 2 black heavy set females). I guess I was invisible to your employees today.

Jerry Dudley

I want to commend Michele Miller for outstanding customer service. She is knowledgeable about your products, made recommendations, printed sales sheets and because I was having issues walking she brought products to me, Michele is pleasant and courteous and when it was time to check out she came to me to process the order and schedule the delivery according to my needs. Your Management should be very proud to have such a fantastic associate. Thank you Michele!!!! Submitted with respect and appreciation, Jerry

jeromy waldron

We bought a couple of items from off of the floor and agreed to pick them up the following day. When I came back the next day to pick the items up they not only had them ready to load, but they were wrapped with layers and layers of Styrofoam and paper. They did an awesome job! Regarding the service, Ive never experienced anything better. The people were very nice and helpful but not pushy. The furniture we purchased is quality; solid wood is used here. I will be back to C&B!

Sara Jones

We did our wedding registry here. On Sundays, before they open, they allow couples to come in early to create their registry. It was only us and a few other couples. It was nice having the whole store basically to ourselves!

Bob Cooney

Nice clean store. Understaffed as we never were asked if we needed help. Typical crate and barrel, nice products at a decent price. Will be back to this location if we need to go to a crate and barrel.

scott shabdue

Not the cheapest store but they always have things you didnt even know you wanted. Always neat and friendly and very helpful. They are off to the side of the mall, so parking isnt quite the pain.

Michael F. D. Anaya

Very nice staff, great products and the location is pretty awesome too! Insider Pro Tip - Park under the building (shaded), not in the lot across from the building.

Marva Lewis

I used Crate and Barrel for my wedding registry. I love the selection. However, keep in mind that the online selection is broader.

S. Enikanolaiye-Oluyemi

My decor style is modern. But at Crate and Barrel I always find a contemporary piece to even out an overly modern ensemble

Brandon Hicks

If youre a fan of mid-century furniture, you MUST visit Crate & Barrel. Love this store and the people to curate it.

Victor Moldovan

OK, but really liked the Lenox Square store better. This store is smaller and lacks the vibe of the former

Charlie Hall

A good place for a wedding registey. Enjoyed it more than Macys for a lot of things

Stephen Tiedemann

Nice product. Would give 5 stars but some things are overpriced for what they are.