Don Jackson Mitsubishi

Category:	Mitsubishi Dealer
Address:	4000 Jonesboro Rd, Union City, GA 30291, USA
Phone:	+1 770-969-8003
Site:	donjacksonmitsubishi.com
Rating:	3.5
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–6PM Closed

Location

Photos 69

Reviews 9

Ava Wimberly

We traveled from Macon to look for a car. Found one we wanted at this dealership right away. Staff was willing to lower the price because we payed cash. We feel we got a very good deal, but horrible customer service. If someone is paying cash, it should be a quick transaction in my opinion but it wasnt. We were also promised a price and then it was taken off the table, still lower than the original price but not what we were promised. Lack of communication between sales manager and salesman was to blame for that. Probably should have walked out then! The windshield had 2 cracks that were to be fixed when I returned to get the car 5 days later. I came 6 days later and it wasnt fixed. I had to wait and wait and wait. I was promised an inspection but when I asked for it, no one could produce one and I was told to call the dealership from across the street and get it myself because thats where the car came from. Finally got an inspection record over an hour later, after waiting an hour for the windshield to be fixed. Sales manager entered my name wrong in the computer and slowed the tag process down tremendously. I had to call myself and get that straight as well. At the end of the day, I am pleased with the card, but very dissatisfied with the customer service, and will not return here for any future purchases. Its not a professional dealership! A joke is what it is!

Jeremy Craig

This dealer doesnt even deserve a 1 star rating. I bought a pre-owned vehicle October 5, 2015. After 4 trips from Canton to Union City they finally have my loan information right. I made my first payment in January and paid it off in June. Im still waiting for my title. Come to find out from my lender and the county tax office that the lien has not been released from the previous title holder so my lender was never able to even put their lien on the car. How does a dealership tag and title clerk allow a problem like this to remain unresolved for 11 months? I work in the auto industry, if I performed my job this poorly I would be fired. I left messages with title clerk but was cut off after a few seconds, good indicator that she probably does not check voice-mail. Wouldnt surprise me given the fact that my finance guy never responded to any voice mails and he admitted he doesnt check them. I left voice-mail for the General Manager, hoping he checks his messages.

Jacinda H

I recently went to purchase a car from this dealership. Not only did I call the guy about the vehicle but I asked him if he was absolutely positive about the condition of this car and he tells me yes and that been in the business for 45 years and etc. When I drive 45 minutes from my house think I found the car of my dreams I get there and the car does not start. I was very much frustrated and not only that he doesnt even apologize, when my dad states to me that the car is no good, he comes to us with the same 45 year pitch. Out of all the car places Ive been this is number one on my list for the worst customer service I have had thus far (I would have accepted an apology--it was called for---ESPECIALLY after lying to me stating 5 other people were looking at this same car.) Then Again, it could possible depend on what agent you go to. They wont have to expect me to drive all the way out there again. I am still highly upset!

Daniel G

Long LONG day spent there. Ive been in customer service over 10 years. This was the worst dealership Ive ever visited. Not only was the salesman I dealt with unfriendly but other employees were as well. I was with my wife and two kids both under 3 years old. They kept us for over 4 hours all to tell us AGAIN another lie we had been promised prior to arriving. We drove an hour one way to be treated like garbage. We actually liked the vehicle but the service made us walk out. I even asked another salesman for help as ours had left us OUTSIDE for over 20 minutes alone and when he realized I had another salesman helping me he sat back down and pretended I didnt exist. To sum up the day after 4 hours of this treatment we hadnt even been offered a glass of water... If you feel like being manhandled youve found the right place. Maybe youll find a decent person working but we couldnt....

GRACE

I am giving this dealership 5stars because they truly deserve it... I received exceptional service from "JAKITA MOFFETT". She was honest,upfront and truly worked hard at getting me the best deal for my purchase.. Everything she said she would do she did.. I absolutely recommend you go and see her if you are in the market for a new or used vehicle.. LESLIE P in financing was great also and even caught and informed me of a lie that was told to me by another dealership.. I spent awhile there to finalize my purchase but every staff member that I encountered was friendly and it made the time pass quickly.. I am very happy with my new Outlander and will definitely work with these guys again..

Amanda Reiss

Saw a lot of negative reviews, so I was reticent about doing business here. However, they had a beautiful used Equinox at a great price, so I contacted them online about it. Teresa was very patient, corresponding back and forth via e-mail with me to answer my questions. Was very excited to go in and look at it after the baby woke up from her nap, but then got a message from Teresa that another customer was buying it right then. Really appreciated her thoughtfulness in saving me a trip with a little one in tow for a car that would have been gone by the time I got there. Will definitely keep this dealership in mind for future purchases!

Mystafied Gm

I bought a Dodge charger in November. Not two weeks later the car started to fall apart. Ticking noise when I drive, the side pillar post fell off [it was a patch up job to make it look good] head light went out, speakers blew. I called them 4 times.. emailed 3 times.. finally received a call from salesman with " sorry not our issue... Have a good life sucker" he didnt say suckered, but Im sure he was thinking it. PLEASE BE WARNED THEY WILL CRACK JOKES WITH U.. BUT U WONT BE LAUGHING IN THE END. Im stuck with a lemon.. andont no way to make lemonade.

A Private User

I bought an Armada from these guys and not only did they find the vehicle I wanted within that week, it was probably the best car purchase I have ever made. They didnt have exactly what I wanted so they went and found it. I know they didnt make very much on the car either because of the value of the truck. Not only that, I was able to deal with the owner for most of my purchase. Not many owners in the car business ever get their hands too dirty. koodos!!!!!

Sara Abbott

I called from LaGrange and told them we were coming to look at a particular car. They said okay. We drove up (a little over an hour) and they said they couldnt find the key to the car. We stayed there for an hour and forty minutes before having enough and leaving. They did have the key to a similar car prices $5000 more though... We were thoroughly not impressed. Very unprofessional and very disappointed. They give car dealerships a bad name.