Right Honda

Reviews 3

HA

Haley Ensley

Had a wonderful experience at Right Honda today, all thanks to Alex Varadi and Chris Rodriguez Jr. Before shopping I did plenty of online research and narrowed my focus to the Honda CR-V and Toyota Rav4, for their affordable crossover SUVs. After visiting 4 different dealerships looking for the right deal (3 yr lease with money down, base model) and car (light exterior, dark interior) I was thrilled and relieved when I landed at Honda. The salesperson Alex and manager Chris had the widest range of options/features for the CR-V line, competitive pricing and BEST of all AMAZING customer service. They worked hard for me and pleasantly with me. Far exceeding my hopes for a pleasant car buying experience, hitting all my top priorities and overall beating other offers Id seen. I would recommend Alex and Christopher to anyone in the market for a new or used Honda. Thanks again guys! --------EDIT/ADDITION-------- After I posted my review late last night a few 1-star reviews regarding their contract signing experience caught my eye, especially as it dawned on me how exhausted and starving I was when I signed my contract earlier. I looked at my contract again and was shocked to see $28 in additional charges from our agreed upon total monthly charges. I immediately sent Alex the sales agent photos of the contract and my questions. He reached out to me first thing in the morning and assured me he and his sales manager would look into the matter asap. A few hours later the financing agent who provided the paperwork/contract called (at my request vs going in) to review the numbers. I soon realized that half of the additional charge was my registration fee wrapped in, but it was still not clear how the promised special service plan fee was double the expected amount. I asked the finance agent to itemize the additional costs so I could see exactly how he arrived at my higher than expected total monthly costs but he refused and we were talking in circles. Exasperated I reached out to the sales manager again, Chris Rodriguez, to update him on the lack of progress. He immediately offered to send a sales agent to pick me up (I need an AZ drivers licence), bring me to the dealership, walk through the contract with a senior finance manager and assured me they (Honda) would resolve the contract to my satisfaction. The sales managers direct and speedy response was SO reassuring. This was not a battle or scam but 2 parties on the same side working together. When I met with the new finance manager this afternoon we quickly determined my monthly numbers didnt match bc I was basing my monthly costs spread over 36 months but the dealership prorates over 35 months (same grand total costs). We went over costs, terms again and to my relief it became clear why and where the additional costs were incurred (some line items and terms in the lease contract combined and/are confusing). The point of this long winded addition is this: Right Honda isnt perfect, in fact when I first arrived I had an unpleasant interaction with a different sales manager, but they have many more AMAZING hard working, friendly professionals on staff. If you have a unpleasant experience, take a deep breath and ask for someone new to help you. Also, come prepared with research, take written notes to keep track of important numbers/terms, review those numbers with the agents and if you become tired or frazzled during contract signing, take a break, get some food or return the next day with a fresh brain.   If I could give Right Honda another set of 5-stars for how they ultimately handled my contract confusion today I would.

RA

rasheeda james

Well it looks like Im not alone!!! Maybe hondas senior leadership will look into the complaints!! So Sunday I went to Tempe Honda and had a bad experience!! I chatted with Honda Scottsdale (Larry) while I was st the leadership and they assured me the would have me a pearl civic with black interior for me to test drive on Monday! 2pm Monday comes I get a call from Brian and he says they dont want to pay to transfer the car between lots in case Im not certain!! Well why did Larry say they would?!! I had to firmly explain I wasnt going to pay for a car I havent driven! I received an email asking me if I wanted to still buy a car with them and this was my response!! So Larry told me the car I wanted would be there on Monday for me to drive and Brian basically told me that your dealership didnt want to pay for the transfer so I could drive it. I sent this text to a Brian yesterday after he text me about having the car on Tuesday and special financing options...and he never responded back!! Thank you. My son has tutoring tomorrow and Wednesday so I cant make it that way. I appreciate the offer but Ive been as nice as I can about the lack of what I feel is honesty with Honda. I was assured last night yall would have a car for me to drive after my awful experience at tempe. I do a review and speak with the GM today and now I get the service. Then Im telling people at work Im coming out there and raving about your service to your customers only to find out yall didnt follow thru. I feel let down and Im very disappointed. Im not asking for much but I know what I want Ive been very clear and instead of respecting my wishes and sticking to your word Honda has done things there way and Im not interested in purchasing with either dealership. I spent 1 hour at Toyota and theyve respectful of my financing options and accommodating to what Ive asked for and the price is similar. May not seem like a lot but Ive in your city 2 months and its my first brand new car purchase. Not a good feeling to be treated this way when Im being very upfront and honest about what I want.. I havent lied to anyone but Im being treated like someone that doesnt matter. I manage over 150 people and I cant imagine treating them like they dont matter. So my rant is over but I had to let you know how I feel inside although Ill get over it still sucks yall did me this way all the way around! Your entire corp didnt care about me and my bank overnighted a check to someone else and I got my pearl car with black interior I wanted!! Thanks for checking and I will be writing a review on your dealership too!! So Scottsdale Honda do better!

KA

Kathie Butters

When working with people such as you it is quite clear to us why Right Honda has been successful and will continue to be. Not having made an appointment, we naively took your time and became your priority. However, at no point did we feel that your plans for the day were more important than us. We immediately recognized that from the time we set foot at the dealership we were made to feel that we were the most important people on the premises. Although we had communicated through the internet we were going to purchase an Odyssey today after all our research, information, and competitive info was collected from the other 7 Honda dealerships, you spent your time with us providing additional information and insight into the vehicle. We would not have been surprised had you applied immediate pressure to us for purchasing from Right Honda. You didn’t know if we were going to cut our time short. You didn’t apply the pressure but found our key concerns and questions, educating us while at the same time building within us a confidence and trust in you, your expertise, and the Honda product. Your lack of pressure was most appreciated. However, ultimately it was your style and demeanor at the “right” pace (no pun intended) that enabled us to stay and complete the deal. Certainly, your willingness to negotiate and tell us your wanted our business played a part in our decisions. But, when it comes down to it, people sell to people and you did it right. Kathie and I were thoroughly impressed with how you kept us informed about what was happening in the process and that you were staying on top of it. Although you may have been involved with other people or responsibilities, we never felt that we were less than number 1 on your list and you were spending an appropriate amount of time making the process as quick as reasonable. Another characteristic where we were impressed was the new car orientation. The Odyssey has numerous features and your ability to go through them with a level of expertise definitely spoke well of Right Honda’s commitment to training its people. We know there is an expert source available. And, if there is that question that sits in the obscure corner, we know that you will research it and help us to the right answer. Each of you made today’s experience something that will have us talking to our family, relatives, and friends. Thank you. Alan and Kathie Butters