GSA Sales Inc

Category:	Used Car Dealer
Address:	5567 Commerce Dr, Murray, UT 84107, USA
Phone:	+1 801-265-3414
Site:	gsasalesinc.com
Rating:	4.6
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–6PM Closed

Location

Photos 20

Reviews 6

Tommy Maras

Go anywhere else unless you can fix it yourself. I would suspect all the 5 star reviews by "google user." I purchased a 2004 Toyota 4Runner Limited from GSA. Shortly after I noticed a hole rusted through the frame. There was significant rust on the frame, but a hole is a safety issue that should have been caught during the inspection process. It was suggested I call the Utah Highway Patrol to verify the vehicle had a current inspection in the system. It did, so they opened an investigation. In the mean time I told GSA about the issue. I didnt know a hole in the frame could be fixed, short of replacing the frame. I expected them to take the vehicle back. They ended up having a local trailer hitch company weld a piece over the hole and calling it good. My mechanic said that should be ok, so I let it go. The UHP ended up suspending the license of the inspection shop for 30 days for giving my vehicle a clean inspection when it had a hole rotted through the frame. Not long after my mechanic found another frame rot issue that should have been caught during inspection. The rear trailing arm attachment with the axel was rusted through. This is one of the points where the axel connected to the vehicle. My mechanic said it needed a new axel housing. I took it back to GSA. They said they would fix it. Turns out they took my vehicle to the trailer hitch company to have them weld it back together. This didnt seem like a proper fix, but what do I know? Shortly thereafter I looked and I noticed that part and broke again. I took my vehicle to the trailer hitch shop to have them inspect. The owner, who did the work, told me he remembers doing the work. He said he told GSA that he didnt want to do the work because the didnt think it would hold and suggested they fix it the right way. GSA told him to do what he could and that would be good enough. It wasnt. I went back to GSA and they told me they felt like theyve spent enough on it and all they would do moving forward was to fix it at their cost, but I would have to pay. Spending money on something that doesnt fix the problem isnt a fix. Now they are saying they can fix it if I pay. Why not fix it right the first time if they can do it? I have to say they attempted to try and fix the problem, the cheapest way possible. The fact is they sold me a vehicle that should have never been sold because cant pass inspection with frame rot and damage. They didnt do anything in the end to fix the problem. This is why Im opening a complaint with the State of Utah and looking into other options to get my problem solved. Edit- GSA blamed the inspection station for missing the frame issues and I should contact them. How convenient is it that the inspection station is out of business shortly after my vehicle was purchased? As far as Im concerned they were working together with GSA to get a vehicle GSA knew wouldnt pass to pass. Then once someone started to complain they shut down to cover their tracks. This fish stinks from the head down. DO NOT SPEND A DIME HERE!!

Stacey Echols

My Wife and I recently purchased our truck from GSA and the experience was great, both during and after our purchase. Scott helped us with the purchase and we were able to reach a price that both parties were happy with, you wont find that at many other dealers. On the day I came home from work the check engine light came on. Knowing the truck was "as is", I thought I was out of luck. I called GSA expecting to be told that they wouldnt help us with this...."bring it down and well check it out" is what I heard. I drove down and Jeff, had his guy look at it. They tried a few things but the problem persisted. "Just take it down to Salt Lake Valley Dodge and have them diagnose it on our dime". You wont find that at many other dealers. Dodge diagnosed it , leaky manifold. I spoke with Jeff about the issue, drove it back to GSA, and they fixed it! You wont find that at many other dealerships. Especially the bigger ones. Ive never had a better buying experience. GSA treated us like real people and not only met but exceeded all of our expectations. We had a great experience & I would highly recommend them!

Brandon Wheeldon

worst experience ever!!!!!! they sold us a 2005 mercury mountaineer for $8500.00...within the first week of having the car it started having problems!! we took it back to gsa on several occasions within the first month,which they made us pay for the parts!! during the second month the enite exhaust system failed and left my pregnant girlfriend and three minor children stranded in the middle of the road under an over pass in a storm!!! they sell very unreliable vehicles that could cause harm to you and your family!!!after this incident we had it towed to GSA AUTO once again, this time I told them I didnt want the vehicle it had been nothing but problems and we wanted to get something else so they walked us around there lot test drove cars picked one started the paperwork and this joke of a dealership was only willing to give us$3500.00 on the trade in which we barley just bought it from them for $8500.00 two month earlier only putting less then 150 miles on it at the time!!!!BAD MANAGMENT BAD EMPLOYEESSS BAD BUISNESS!!!!

Kate Bienz

My husband and I got a truck from GSA. The next day the check engine light came on. Long story short, we took it back to them three different times within three weeks and each time they tried something different. They said a cylinder was triggering the check engine light every time. They said that the check engine light was just sensitive and nothing was wrong with the cylinder. Three months later we are told by a different auto shop that the entire engine needs replaced because that cylinder was shot. We took it back to GSA and they confirmed this. They sent us to someone who replaced the engine for a good price and did a great job, but it doesnt change the fact that GSA lied/downplayed that they sold us a truck with a faulty engine in the first place and cost us thousands more to replace the engine.

Colton Ault

Working with GSA has been the easiest most relaxing car buying experience I have ever gone through. I have now purchased 2 cars here and have had a wonderful experience both times. They offered a great trade value on the vehicle we traded in and gave us a great price on the car we purchased. They stand behind their vehicles and do all they can to make the customer happy. If youre in the market for a new (used) car this is the place to go. Scott and Vaughn are both great you work with. You wont be disappointed!

Paris

We bought our subaru here and it was a really wonderful experience. The used car was in great condition (especially the interior for a subaru that old) they only thing that needed fixing was the front & back struts (which arent a safety issue). After we bought the car, we stopped by GSA Sales a week later and they completed the strut repair for only the cost of the parts--it saved us about $1,000. Talk about above and beyond service. We are so glad we bought our car from them.