|Address:||7917 W Ridgewood Dr, Parma, OH 44129, USA|
|Working:||10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM|
A Private User
My fiancé and I are absolutely disgusted with Kay Jewelers. He purchased a ring for me in early December, 2009. My birthstone is sapphire, so he had a three stone ring customized with one large diamond in the center and two sapphires; all should have been princess cut. He received the ring in late December (only 2 days before he wanted to propose!) to notice that Kay had set the ring with sapphires that were smaller than what he paid for, and one was cut round, the other was cut princess! So, immediately after receiving my ring it had to be sent back for resetting. Two weeks later, we got to pick the ring up, and now it has TWO ROUND sapphires instead of two new, larger PRINCESS sapphires. Ok, we send it in AGAIN. Another two weeks and we get the ring back. This time, the stones are correct, but they are crooked, and I dont mean a little bit, they were noticeably crooked. So we send it back in. Finally, another two weeks and it comes back and looks good! I am able to wear my ring for about 3 months before having to take it in for the mandatory 6 month inspection. We take it in for the inspection where we learn that one of the stones is loose, and the employee (young man, very nice) noticed that one of the sapphires was still a little crooked (at this point I was willing to live with it), so he was going to have sapphires reset. Super. We get the ring back (two weeks later of course), I am able to wear it about a month and a half before one of the prongs holding a sapphire catches on my sweater and breaks right off. So, back to Kay we go. Two weeks later, the ring comes back from having the “prong re-tipped”. Here we go again, the sapphires were crooked, and the prongs were so long that they were bent over the sapphire, obscuring enough of it from view for me to become upset. We didnt take it home, told them to send it back immediately to have it fixed. At this point I am very upset and in tears. Out of the 8 months we have “owned” the ring, I have been able to wear it about 5 months of this time. I had to walk away from the store to calm myself while my fiancé speaks with the manager to try and resolve this in some fashion. At this point they have had my ring for a month, and all I want to do is return the ring and replace it somewhere other than Kay/Jared/JB Robinson, or any other Sterling company store. My fiance did not pay over $1300 so that we could RENT a ring from this company, because at this point that is what it feels like. I feel like Im getting Punkd.
Very shady store. Right now due to all the renovating they are doing this Kay location is very desperate for sales. They will admit that which is very unprofessional. The two times we had gone there (within a week) the guy working there told us the same story. That they were allowed to mark down items and blah blah blah and that guy (a customer that was there before us) was his "best customer" and he just walked out with this and that for this much. Just very unprofessional and obvious thats a line he uses often. The older woman there admitted they almost didnt pass an audit they had earlier in the day. Who says that to customers? I will not be going back to this location. I only went to see some rings I saw online in person, and when I couldnt find one I liked, I ordered online and had it delivered to that store. Which I got an attitude about why I didnt purchase in store, well, they didnt have that specific ring. They said they could have ordered it for me, and get commission. Also, when I had purchased online, my Kay card was still in my maiden name. After a long discussion they told me the only option I have is to bring my marriage license in with me to pick it up or to cancel my order. When I went to go pick it up, they didnt even ask for my marriage license. Irritating haha.
Had to have ring size several times. Mary told me I was wrong about my ring size. Said ok whatever. Did the size she suggested. Ring came in a size smaller than her suggestion. She suggested to my fiance that I just shove it on my finger. Took many tries to just get a ring that fit. Finally did get it after several months. Mary gave us alot of attitude throughout the whole process. Was rude and mislead us on "santa cash." Everyone else in the store was amazing and are the only reasons this place/location got any stars.
I took an engagement ring there to be resized and I arrived a half hour before close with my mom. She always works late and it was the only time we could go together. They were still so very polite, informative, and helpful! The new store looks very nice.
The store manager and associate there were great to work with! They took the time to explain everything to me and we ended up having a friendly chat about retail in general. If you want a low pressure sales store, visit this store!
They dont respect their customers. That is what I could say, they dont deserve wasting time to just make a complain.