GW Campus Store

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Category:	Book Store
Address:	800 21st St NW, Washington, DC 20052, USA
Phone:	+1 202-994-6870
Site:	bkstr.com
Rating:	3.1
Working:	8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 8:30AM–4PM 12–4PM 12–4PM

Location

GW Campus Store: A Comprehensive Review

Overview

The GW Campus Store is a bookstore located at 800 21st St NW, Washington, DC 20052, USA. It primarily serves the student population and offers a range of products including textbooks, apparel, and school supplies. The store has a rating of 3.1 and operates from 8:30 AM to 6 PM on most weekdays.

Customer Service

Quality of Service

The reviews indicate mixed feelings about the quality of customer service. Some customers have had negative experiences with the management, describing them as "cold" and "heartless." Issues have been raised about the store's return policy, which some customers found to be inflexible.

Employee Behavior

There are reports of unprofessional behavior from the employees. Customers have received conflicting advice on store policies, leading to dissatisfaction.

Product Availability

Textbooks

Customers have expressed frustration over the lack of availability of textbooks. Despite professors providing book lists in advance, the store often does not have enough stock. The transition to online-only availability for textbooks was also not well-communicated to customers.

Apparel and Other Goods

The store offers a wide selection of clothes, gear, and school supplies. However, the apparel is considered to be overpriced by some customers.

Pricing

Textbooks

Customers generally find the textbooks to be expensive and recommend purchasing them online for cheaper prices.

Apparel

The cost of apparel, particularly shirts, is considered high given the quality. Some customers feel that the prices should be more reasonable, especially considering the high tuition fees.

Store Hours and Accessibility

The store's operating hours are viewed as inconvenient by some customers. There are complaints about the store closing early and not being open when needed.

Location

The store is conveniently located on campus, making it accessible for students. However, the convenience does not seem to compensate for the other issues customers have with the store.

Summary of Reviews

Mixed reviews on customer service, with several complaints about management and employee behavior.
Issues with product availability, particularly textbooks.
General consensus that the store is expensive, both for textbooks and apparel.
Inconvenient store hours have been a point of contention among customers.

Photos 55

Reviews 11

Anonymous Student

Management at this store are some of the coldest, most heartless people I have ever met. Bought a book for $250 and due to a changed circumstance, needed to return the book. Management refused, citing a policy that I was never warned about nor was listed on any receipt or signage. When I attempted to compromise with the manager, I was immediately shut down and am now out this money. As an unemployed student, this is not an insignificant amount of money, but I was most offended by the callous demeanor of the management, particularly the Store Director, Patrick. Best yet, it seems that he does not have any authority to answer to, so he gets away with treating students this way with no recourse to him. Buy your book literally anywhere else. In this day and age, there are so many places only that you can buy books for a fraction of the cost AND significantly better customer service with managers who will treat you as people, not bank accounts.

Gerardo J Cruz Ortiz

I received conflicting advice on how to return a book for store credit without a receipt. The employee exhibited very unprofessional behavior and poor judgment. I was extremely disappointed by the way I was treated, and will think twice before visiting the GW Bookstore ever again. Gerardo J. Cruz LL.M. Candidate 17 George Washington University Law School

Mike Fischer

Bookstore didnt bother to tell anyone that textbooks will now only be available online. Left work early and ran across town to get my books and was given this information. No email, no announcement on the website. They also close early and the hours are incredibly inconvenient. Pretty saddened by the quality of this store.

Kayvon Ghayoumi

Despite receiving notices from professors months in advance about what books their students will need, the bookstore does not have enough textbooks in stock. The online ordering system is poorly thought out and inefficient.

Amanda Reiser

The on sale items werent a bad deal, but the full price items were very pricey. Wide selection of clothes, gear, school supplies, and books. The line is very long at all hours for the first week or two of the semester.

Noah Resnick

Not really a huge fan. Buy your textbooks online. You can get them for much cheaper. Just make sure you plan in advance. The bookstore does however have good apparel, and some of it is surprisingly well priced.

Bzinnj

For the amount we paid tuition youd think theyd give us a break on the cost of shirts that are $30 and cheaply made.

David Khorram

Open up at 12 PM. We are here for visit. Lots of goodies. We got some. Nice place to visit.

Jason Previlon

Its expensive of course, but beyond that grateful customer service

Guangyang Li

The things here are ridiculously experience.

eddie banuelos

Nice place to buy thing on campus.