Kay Jewelers

Category:	Jewelry Store
Address:	3251 Daniels Rd #114, Winter Garden, FL 34787, USA
Phone:	+1 407-654-4981
Site:	stores.kay.com
Rating:	2
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 10

Reviews 9

Valorie Stanley

My son went here during the holidays to shop for his girlfriend. He did go in a shortly before closing time and was working with a sales associate. Then a buzzer went off the associate closed down her computer and bluntley told my son " you have to leave we are closed" After he told me this I called the next day and spoke to the manager Fiona. She said they allowed my son to come in at closing since they had another customer in the store that was actually making a purchase.. UNTRUE with her timing.. We dropped our son at the door and drove around the shopping center and decided on eating at Panera, If this was the case my Panera Bread receipt would not have stated I ordered at 8:47pm. I told her I did not have a problem with their policy of no one in the store at closing but that they could have explained their policy to him and gave their holiday hours for him to come back or even offered for him to browse the website and come back to the store to see in person or order from them. I feel my son was discriminated against due to his age as well as treated rudely. Would they have told him this if he was making a purchase at closing? This is a young man that would have had years of dedication at their store in the near future but not now. The customer service here is lacking and to top it off I called home office they apologized but no one seemed to concerned to call me back. Our business will never be with this company or their affiliates.

Briana Williams

My husband and I were going to the altamonte springs location. However every time we went there they never told us when our jewelry had to be inspected, had terrible customer service even from the manager they were absolutely horrible. So we decided that we would try the one in winter garden defiantly further for us but well worth the drive. Deana and Pam are the sweetest ladies and took care of us exceptionally well. However the gentleman with glasses who works at that location wasnt a very nice smiling face when we came to pick up my rings from being serviced, but we went right from him to Pam thank goodness I didnt want to have to find another location. Im so pleased with this location and will defiantly be back to purchase in the future and will call ahead to make sure Pam or Deana are available, and are in the store before we head over. Thank you ladies! I hope I spelled Deana correctly if not I do apologize. :)

Tiffany Padgett

Most of the staff is extremely sweet and helpful, however, the manager was EXTREMELY rude when I went in to return a pair of earrings that wouldnt stay clasped. I called in later to ask to speak to a manger about the way I was treated and was hung up on three different times. I had to bring a another item I purchased back in a few days later to have a stone replaced and she acted like a 12 year old laughing and giggling with a friend in the corner. Completely unprofessional, unacceptable and just flat out rude. Especially for someone who is in not only in customer service but the manager of the establishment. Will do my best to avoid this store from now, strictly because of her.

jamied60

My husband and I had a wonderful experience with Amy and others when we purchased my wedding band. We have made other purchases at that location and received the same wonderful service. We initially went to the West Oaks Mall store and the service was terrible. The Winter Garden Village location is our store for as long as we reside in Central Florida.

Lital Assraf

Tried calling right before they close and they let it go to voicemail, got an email super late that my item was ready for pick up even though I called this morning and the rude lady said that it wouldnt be ready till tomorrow. Worst customer service ever! At least answer the phone while you are still open!!

Jeffrey Davis

Fine print for coupons and sales, or lack there of in fine print. Additional stipulations not written in FinePrint are a fantastic thing apparently I will not be returning. One with Amazon instead or something very similar didnt come in for something specific.

genesis rodriguez

Pleasant when they know your going to purchase something or have already spent money here. Had to resize my ring and it took them days longer to get it back to me then the promised date.

Jasmine Jaucian

The store lady looks sleepy and when I got inside the store, it seemed like I bothered her "resting." They are not helpful when you want to shop around and look for things.

Poncho Diaz

Fantastic