|Address:||2407 Browns Bridge Rd, Gainesville, GA 30504, USA|
|Working:||8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 9AM–6PM Closed|
Too Good to be True. Stupidly thought we had found a great deal on a gently used 2016 Lincoln. The sales process was semi-easy, with no 1980s style obnoxious car dealer sales pitching. Kacey wasnt pushy at all. Nice enough guy. Long story short, found the car online, the price was pretty great compared to the other MKZs with the same options/trims, etc, so we decided to buy. Negotiated for the car to get Lincoln certified and paid for this extra cost (1600.00) as well as shipping cost (400.00) a few states north of them to get to our house. Paid for it, sight unseen. Red flags should have been: E-price was at least 3k less than other dealers for the same car. Car was not already certified, even though it was a 2016 Lincoln at a Lincoln dealer. Car did not have Carfax, just Autocheck. At the time of our "purchase" they had 7 used MKZs on their site and 6 are "eligible" for certification. 5 had this certification and a Carfax. Guess which car did NOT have these?? Sales guy raved about the high score on the Autocheck and actually mentioned we would get a copy of CarFax with the car (he may have been confusing this with the Autocheck). So, wired the agreed upon amount in full to their account and arranged shipping date. The day before scheduled delivery, I got a call from NOT my sales guy, not a manager, not a finance guy but someone calling on behalf of my sales guy, who tells me the delivery truck has just rolled in and they had a "slight issue" and needed an answer from us immediately, as the truck driver was waiting to load our paid for car. The "issue" was that the car could not be certified, as it had repaired front end damage, which was not reported on Autocheck, but showed up on Carfax. Jeremiah said he could offer us an additional 2 year warranty (which was the 1600.00 we paid to get it certified), but, yeah, it wont be certified and it has been wrecked. "must hurry, the truck driver is waiting". I called our sales manager who was off that day and asked him if he knew what was happening. He sure did. No apology. Brief chat, me venting. Called Jeremiah back and told him we wanted 1k refund along with the extended warranty (not much to ask for, considering it was wrecked and not certified). He didnt seem overly eager to bite and I explained that if they truly didnt know it was previously damaged, then they should now have to disclose this and their asking price would diminish anyway. I ended up telling him to forget it and to send our money back. Although he said he understood... never got an apology. They sent our check refund next day - thank goodness - (minus the 35.00 transfer fee, of course). No call from our Sales guy. No call from a manager, not even a "sorry" or "let us help you find another car". I cant positively say that this dealership was aware of the previous car damage (but price, lack of carfax and lack of certification makes me think otherwise). Yes, I could have paid for my own carfax, but I thought I was buying from a legitimate Lincoln dealer, not a roadside auto fleamarket. I have never had to buy a carfax from a dealer. But, really what burns us up is the ZERO lack of empathy from our sales guy and not a peep from a manager. When someone buys a car in cash and then you drop the ball, a manager needs to get on the horn and try to save face. Customer Service, human empathy and common courtesy, where did it go? Lesson learned and back to our car search. Fail, Jacky Jones, Fail.
I shopped online and visited dealers here in Indy too for the car I wanted. Found a couple I wanted but the dealers acted like their cars were made of solid gold and wanted absolute top dollar. Then online I found Jackie Jones Lincoln who had a car I wanted and they acted like they were actually in the business to sell cars not collect them ! I saw my car on their website at a reasonable price and called them for more details about a possible transaction with them. Their website had many photos of my car online including the original window sticker , A rarity in a sometimes less than up front business. I talked to salesman Jeremiah Wright over the phone several times asking him many more details and asking for photos dealing with certain aspects of the car. I had just come off of a bad attempted purchase of a similar car online and was not dealt with in a forthright manner by that dealership So I was wary and full of questions and requests of Jeremiah. He went the extra mile to prove to me that the car was indeed in the condition that I was looking for. My wife and I left Indy for Jackie Jones in Georgia and when we are arrived we were not disappointed. Jeremiah had described the cars condition properly and we were not disappointed and there were no surprises. The sales manager who we did the paperwork with was an absolute gem also He did us a couple favors that we asked. Driving details of the car were fully explain to us before we took our long trip back to Indy for our safety. I cannot say enough positive things about these good people down there at Jackie Jones Lincoln. I even called with a couple more favors a couple weeks after we got back home with this great Mustang They fulfilled those requests too very quickly. All dealers are your friend during the process of buying but after the sale you just get lost in the crowd. I have a Ford dealer 5 miles from my house but in 20 years I have never been able to buy a car from them! Im so glad we found Jackie Jones Lincoln on line and I recommend them and Jeremiah Wright. Also they have a great price on the Lincoln and Ford extended warranty which I bought for peace of mind although I dont expect to have to use it. See Jackie Jones Lincoln !
In our attempt at searching for a particular vehicle, my wife and I found Jacky Jones Lincoln amongst other car dealerships on the internet. Set apart from the other dealerships wed came across, we noticed Jacky Jones had the car we wanted along with right price and mileage we were looking for. We contacted the dealership and talked with Jeremiah (which is a great guy by the way) in the sales department and got an appointment scheduled to come and check the vehicle out. We did so, travelling from Mobile, AL to Gainesville, GA. When we arrived, ALL of the people there were so receptive and kind. We especially appreciated dealing with Jeremiah, who was very knowledgeable and informative about the vehicle we were interested in. We ended up purchasing the vehicle and we are very pleased with our selection and we were also pleased with this dealership who worked hard to get us the product we wanted at the price we wanted. Great group of people! Would recommend anyone to deal with them.