Hertz Car Sales Winston Salem

Category:	Used Car Dealer
Address:	1320 Old Salisbury Rd, Winston-Salem, NC 27127, USA
Phone:	+1 866-938-5871
Site:	hertzcarsaleswinstonsalem.com
Rating:	4
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 9AM–6PM Closed

Location

Photos 45

Reviews 24

Ralph Botte

Hertz cars themselves are a good deal, so there is no issue there. However, the sales team and management are unresponsive after purchase. The "call me if you have any trouble" line was said after we bought from them, but when trouble hit, they played the I dont know game and musical chairs (the phone tag addition). We were told we needed to talk to the finance manager (who never returned a phone call), then we got in touch with another manager who said they were going to take care of our issue (cancel a warranty) to only find out 5 weeks later after calling the main car sales number, no paperwork was ever submitted on our behalf. I think its shady business and unfortunate because Hertz has a great product, but may need to seriously consider retraining their senior staff on interpersonal communication and follow up procedures. Sad!

Kim Freeman

took my capital one auto navigator certificate and had interest rate of 4.93 for 60 months and sneaky finance guy says its higher because of my mediocre credit. i showed on my phone screen what it was. i ended up with 5.87 for 72 months because he slid in a $2000 warranty that i noticed on next to last paper at signing. capital one told me that what the screen said is right. watch out!! salesman Matt was nice. car is nice. UPDATE...1-28-2017.....signed paper on 12-9-2016 to cancel warranty. ...3 calls to finance guy...warranty company has never heard from hertz...cancelled myself. What a run around. This finance guy is SO shady!!!!

Martha Bordogna

do not let them transfer your tag! I just bought a car from them and got them to transfer my tag. The 30 day tag is up today and they have JUST SENT IN the registration info today! I have been calling to check up on it weekly and heard that things were processing and I would have my registration by the deadline. I finally called corporate because this office was not returning my calls and that is when I found out they hadnt even sent in the information. They were very nice when I was buying the car, but this registration issue has totally turned me on them.

Ed Snavely

Check out and check in outstanding. Vehicle performance (cleanliness, mileage, etc.) outstanding. "Hidden" costs, sucks. Why does it cost me $10 dollars (in addition to the rental charge) to process a one day extension. Moreover, how much trouble is it to inform the customer that the charge is clearly stated on p. 70 of the 300+ page terms and agreement? Is there an emoji for sarcasm??

Kevin and Heather McDonough

Car was in good shape and is running well. We are having tag issues like another customer. Eric blamed it on a software issue and said they are getting emails from the state on it. I asked if he could send me a copy of the email. He said no he did not have access to it. He said he was going to send me another temporary tag. We will see if it comes through.

Richard M

Wow! What an easy experience. I was able to look around and ask questions and not be pressured. Eric was great about test drives and full of information. When it came time to purchase it went very smooth. Financing was fast and we got great rate. I would definitely recommend them for price, courtesy, and efficiency. Can’t go wrong.

Allison Crooks

The Hertz staff were great as usual! My disappointment is with the Nissan Altima I rented. It was due for an oil change so the warning message came on every time I started the car, the brakes squeaked consistently and then a rock hit the windshield and cracked it on our way home.

Steve Randall

Expected an Impala for smooth and quiet ride - issued a Charger with super sound system yet road noise was noticeable. Air freshener a little strong. Good treatment from staff

Tanya B

Great prices. Love the no haggle approach. They let you look without pressure or hovering. The best place to buy a used car. Will definitely buy another one from them.

Larry Cross

Got a good deal on a lightly used car, they had the exact model I was looking for and it was a painless process. We worked with Eric and he was the bomb.

Mark Armstrong

The staff is very friendly and personable. They are honest and straight forward. It is a relaxed and comfortable atmosphere.

Kathy Malpass

The service here was great. They were friendly, efficient, and had no "hidden" fees. I am very happy with my Toyota Camry.

Zhaydi Yvonni

The staff is courteous, friendly, and polite. They provide pick up & drop off. The cars are clean & the price is right.

Ricardo Rivera

Excellent Service! Jason was very easy to deal with and his recommendations for the right vehicle were spot on.

Donny Hinds

Easy to work with, no pressure to purchase. Overall, a great experience.

Rhonda Fulk

No haggle prices. Great staff, very informative and not pushy at all.