Category: | Chevrolet Dealer |
Address: | 10207 Philadelphia Rd, White Marsh, MD 21162, USA |
Phone: | +1 410-931-8600 |
Site: | koonswhitemarshchevy.com |
Rating: | 4.6 |
Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–8PM Closed |
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kern hosein
Had my vehicle (2014 Impala) towed in, after 4 months of ownership, due to it being unable to start. I was told that the issue originated from a faulty/ dead battery. I asked if this was the norm for this vehicle, and was told, "No." Also, was this the norm for vehicles purchased at this dealership. Again, the response was, "No." The service manager further stated, that due to this being a part that can be subject to wear and tear, there is not much that he (service manager) could do, and I would need a new battery, which totalled $238. Even though my warranty deductible was $200, which I was willing to pay, had it been a more major issue, I could not fathom having to buy a new battery 4 months after purchasing a vehicle from a reputable dealership. Especially a Chevrolet! The service manager, did agree to speak with the sales manager, and worked out a deal which would cut the cost in half. Stating that if the same thing had ever happened to him, he would have been happy to just get half off, because working in this industry, its unheard of to get any deals of this nature. This sentiment made me irate, and it felt like he was just trying to make it seem, as he did me a HUGE favor. To prevent further aggravation, I simply thanked him and paid and left. My warranty is still through the Koons dealership....so Im just stuck with having to deal with them...However, it is not my preference to ever have to go back there....but, alas, my Check Engine light is now on...WISH ME LUCK!
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Brandon Barnwell
Just left Koons White Marsh and i must say that I am completely thrilled with the level of service that was provide from the moment that we stepped out of our car until the moment we left. Jon Parris, along with Jerry Morreale, went above and beyond what the needed to do to get everything in line with what we needed and never showed an ounce of frustration or irritation. I must say this is the friendliest dealership experience I have ever had. GREAT JOB GUYS UPDATE: The car mentioned above had an issue with the sound system where the levels would go up and down. I took the car back the same week I purchased it to have them take a look. They claimed they could not duplicate the problem. 5 months later the entire center console needed to be replaced because a sound module failed, leaving me with a $200 bill after my warranty. I complained because I had brought the car there telling them something was wrong with the sound system. I was told I WOULD NOT BE CREDITED because I didnt return to this specific store to have the work done (they are over an hour from me). In the same breathe that I was told, "if you would have come to us, we would have taken care of it", I was then told there is nothing they can do because I have a warranty on it, so "we cant credit you anymore". So which one it? You can or cant. HIGHLY DISSATISFIED WITH GM PERIOD. I got no help from CUSTOMER SERVICE either. Thanks a lot.
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Robert Correa
Took it to the service dept when there was a serious problem with the engine or something. Check engine, battery, and another dash light was on, but was running fine that morning. I made a point in the telling the service advisor that my insurance "smart ride" device was in there and to inform mechanic to handle the car with care. NO breaking or accelerating quickly/hard. Ive been drivin with the device for 3 months and avg 3-4 sudden breaking/accel a month. Repair ended up amounting to them toping off the coolant and testing the line for leaks, and them recommending 2 other fixes not covered under warranty. I ended up not going with their price because Sears Autocenter beat it, and I also learn later that on the "test drive" they made FOUR hard breaking events in 10 min! My once 32% smartride discount will probably get cut in half and may never fully recover!!!! That could cost me $10-40 a month for the rest of my car driving days?! Never shouldve went there but Id thought Id be cared for with higher responsibility because I only just bought the car(used) from THEM 5 months ago
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Ronnie Harris
I took my vehicle, for the first time, to get service by Pepboys. Oil changed etc. Im on HWY 95-N, heading for work. Suddenly, I hear unusual sounded coming from engine area. Took my car back to Pepboys. All I received from manager and the guy that service my vehicle, was excuses and rederick. So, I took my car to Koons Chevrolet. They found the mistake Pepboys service tech made and corrected it. I was explained in detail, and in writing, what happened and what was fixed. I went back to Pepboys, showed the document to manager. He apologized, and gave me my money back from the great service that Koons Chverlet provided. You know, it was discussing to hear from that same service tech from Pepboys, excuses after excuses. For me, hes a bad apple. I will never go to Pepboys because service was bad from management on down. However, Koons provided customer care as it should be. My experience was magnificent. THANK YOU!
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Jerome W.
Glenn Wilkerson and Koons Chevrolet were awesome! I waited a little while to post this review because I wanted to see how the after purchase process went. What I mean by this is how did the car continue to drive, how responsive were they to my communication and were they helpful/ there if I needed anything. I must say they excelled on all fronts here. Glenn was excellent during the process of getting the car. Most of the time you buy a car when you leave you feel like you got a raw deal but when I went here I didnt feel that way. Theyre still a business so theyre there to make money but it definitely does not feel 100% about the dollar when you deal w/ them. The sales manager was also there ( I cant remember his name) but he was a taller guy w/ a bald head. He was awesome as well! Great team they have there and Id definitely recommend this place to just about anyone!!
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nicole cavin
My experience was good except for when I went to get my car, they just handed me my keys n didnt explain anything nor asked if i had any questions, which I did,,, but I told them my breaks were making a clicking noise when I pushed the break and they said they would look into it but it continued to do so after I got my car back,,,,, but they said nothing was wrong,,, but didnt give me an explanation as to why it was doing that, and you have to drive it n pay attention to see what Im talking about which who knows if they did or didnt. But other than that, everything was fine, thank you. The service area isnt so bad, its the sales part I had a horrible experience with!!! But thumbs up to the service department!!!! ☺
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Mary Herndon
I purchased my 2013 Chevy Malibu from this dealership on 11/15/2016. I absolutely love my vehicle and the features that it contains. My salesman Mr. Gary Harris was very helpful, patient, and professional. He assisted me in finding this vehicle prior to coming into the dealership. I let him know what I was looking for and the price range in which I was shopping for and he found me the perfect vehicle. Mr. Harris also walked me through the entire vehicle and assisted me in setting up my on star account and XM radio. I was also impressed with the sales manager and the staff at this dealership. I am grateful that I chose this dealership and look forward to continued business with them.