Bel Air Honda

Reviews 3

MI

Michelle Fredenrich

The story starts in the fall of 2015. Noticed the oil was very low when we took it for an oil change. ($76.52 with the manufactures requirements met) Took to the internet and found that there was a service bulletin for oil consumption from Honda. My mechanic confirmed that there was indeed a service bulletin. So off to Belair Honda we went. We informed them of the issue and they told us what we needed to do. But first we needed to have an oil change performed by a Honda mechanic. So we paid for an additional oil change. (Right around $100 more than my ASC Certified mechanic shop.) We followed the procedure they requested and upon return to the dealership for the first oil check they had no idea what we were talking about. But if there is an oil consumption problem that they would have to do a pressure test. They did the test and said that there is nothing wrong with the engine. Then told us to check the oil every 1000 miles and document the findings. We then proceed to check the oil every weekend and take pictures of the dipstick. Turns out we are losing about 3/4 quart per 1000 miles. So we take the documentation back to Belair Honda and now they tell us that they again have no Idea what we are talking about. We are told to take it up with Honda so we did. Honda was very helpful and gave us specific instructions to follow in order to see if there was an issue with the engine. This started with going to Belair Honda for a "Good Will" Oil Change. So back to Belair Honda we go on Saturday 01/30/16. When we arrive they again claim that they have no Idea what we are talking about. So we ask to speak to the Manager and Calvin Jones "General Sales Manager" comes over. After explaining the situation to Calvin he then proceeds to tell the wife that "she has no idea what she is talking about" and that they will not be doing the service on the vehicle and has the car pulled around to the front of the building and says we are done here. Husband shows up and tries to get things straightened out. Husband tells Calvin to Shut up because Calvin continues to not allow the Service Manager to answer a question. Immediately Calvin tells the husband and wife to get out of the dealership. Outside of the dealership husband asks for Calvins card and he says "Im not giving you nothing, if you want the information then you fing (he said the word) figure it out. We continued to try to get some type of resolution and the conversation ended with Calvin telling the husband to leave if he received this type of service he would never go back and just go somewhere else. "If you want it looked at then go somewhere else." Then he said that he did not want to further service my car. GREATEST CUSTOMER SERVICE FAIL EVER!! Took our money for the car and oil changes but refuses to honor the Honda issued service bulletin and or the extended warranty purchased at Belair Honda. Instead sends us away to go to another dealership for service. Honda called Belair Honda on 02/01/16 and the dealership said that they would not be looking at this car and or doing the service/test. I strongly suggest that if you want to buy a Honda that you just purchase from a different dealership! Hondas have always been great cars, but this dealership is just here to sell you a car not service or stand behind it!

SA

Sal Portera

I am an x-long time customer. I own a 2007 Odyssey. I was getting my service done at the Bel Air Honda until now. I had all my oil changes except for two and all my mileage service done there since 2006 (when I purchased my vehicle). Well, the last time I took it in for the 90,000 (I have 111 000 now) miles service two weeks later engine light comes on. They told me I had to replace the rear catalytic converter. While driving on highway 95 I went to take an exit my engine light came back on and I was not able to get over 35 miles an hour. My minivan would not accelerate to pick up speed. They told me my oil pressure switch needed to be replaced. Mean time my minivan has been running sluggish. So I had the rear catalytic converter replaced and they did not have the oil pressure switch in stock so I had to wait two weeks for the part. So they replaced the rear catalytic converter and again my mini-van is still running sluggish. Finally the oil pressure switch came in, so back to service. My wife brought the minivan home, I went for a test drive...guess what...my mini-van was still running sluggish, when I went to accelerate to pick up speed, my mini-van RPM’s went to 5 and sounded loud like it wanted to pick up speed, but it would not go over 40 miles an hour and my engine light came on again. So I called the dealer service and talked to a rude person Jim and he told me "that maybe its time for a new vehicles and move on!!!" Wow, I was shocked on what he said. I asked for the service manager Tom. I explained to him what happed…so I brought my minivan back to the dealer for service(Friday). Next day (Saturday) my wife called and talked to Jim. He said they did a compression test on the engine and the results did not look good. He suggested a NEW ENGINE. So we had to wait for Monday to talk to the Service Manager, Tom. So we called him on Monday morning and he told us that the mechanic called out. He had to talk with him first. So mean time, my minivan was sitting there not being worked on. (They did supply a rental car, thank God), So I decided to pick up minivan as is. I did not trust them with my vehicle. I brought it to a friend’s mechanic who he has been with them for 25 years. Well I found out that nothing was wrong with my engine. I DID NOT NEED A NEW ENGINE. My center catalytic converter was clogged. The dealer replaced rear catalytic converter which was not the issue, if they found rear catalytic converter bad why they did not find the center to be replaced. Co2 test should have failed if center catalytic converter was clogged, which did not fix the problem, then they replaced my oil pressure switch, which did not fix the problem, finally told me I needed to replace my engine. Well it was none of the above. It was a clogged center catalytic converter, which my friend’s mechanic had it for only 3hrs to figure out the problem. My minivan runs great!!!! I called the Dealer Service Manager, he could not answer any of my questions, and he hung up, very unprofessional. Left a message with the Dealer Manager and have not heard from them. This is the kind of service I received for being a long time customer.

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Adele Bloch

When I started looking for a car, I didnt know what I wanted. So, I started to going to dealerships on a fact-finding tour. I went to all the dealerships, for all the cars seeking information. I explained I was not buying a car that day, but sometime in the near future. Not all dealers or sales professionals were really interested in helping, listening, or answering my many questions. Not so, at Bel Air Honda. Not only did they understand exactly how I was shopping for a car, but they were also confident that they would win my business. There was never any pressure. My first visit was simply to gather facts. My second visit was for a test-drive. The process for me took about a month. Im sure they thought I wasnt coming back. My third visit was to make the purchase. Let me just say, these folks know how to do business and know how to treat customers. I never really even considered a Honda before I stopped at their dealership on the way to another dealership. The product, their no gimmicks, approach to sales, their confidence and knowledge of their product and competition won me over. I am now a proud Honda owner. If I purchase another car it will definitely be a Honda, and it will definitely be from Bel Air Honda. Hopefully, my wonderful salesman, Peter, will still be there to reap the rewards of a well-built relationship. Thanks to Peter for his extraordinary patience, for going the extra mile, and knowing how to really treat a customer. Thanks to the entire staff for always making me feel welcome and important. If you crave excellent customer service, this is where they not only practice it daily.