AT&T

AT&T, 232 Meyerland Plaza, Houston, TX 77096, USA,

Category:	Cell Phone Store
Address:	232 Meyerland Plaza, Houston, TX 77096, USA
Phone:	+1 713-661-9511
Site:	att.com
Rating:	2.7
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 10

Reviews 6

Al Geffon

If there was an option for zero stars, this AT&T location would deserve it. Where to begin ... When you arrive, rather than sign in (as was the previous procedure), nobody greets you, and you wait and wander until someone approaches you (about 20 minutes on my last visit) ... then and only then are you signed in. Rather than coming to the sales floor to assist customers, the manager generally stays behind closed doors, irrespective of how many people are waiting. There is nothing in the back room that takes priority over the front of the store ... thats where the paying customers are, and we are the reason that AT&T even exists! Save for an occasional shining star, the employees act as if theyre doing you a favor by helping you. They generally project a cavalier attitude, and treat you as if you are the problem. As in ... When I returned a week-old Galaxy S5 after it became so hot that I couldnt even hold it, rather than saying, "Im sorry you had the problem; lets see what we can do to take care of it." the employee asked questions like, "How hot did it get?" ... as if I had a thermometer handy. I informed him that I literally had to put the phone down to avoid being burned ... hot enough?? But what difference did it make ...it was a week old, and wasnt working properly. He then took it back to the managers cave ... and when he returned, his first words were, "We only cover the phone for 14 days, so you should buy the insurance." I was there to resolve an issue with a week-old defective phone, not to purchase overpriced insurance. I requested to see the manager, since whoever was helping (using the term loosely) me was being a total jerk. He emerged from his lair, blinded by the bright lights on the sales floor, and repeated the same spiel. I informed him that I had no intention of discussing insurance ... all I wanted was to take care of the issue at hand. Long story short(er), I did get a new S5 (personally Id have begun with the battery, but theyre the experts) ... and when I arrived home, I realized that they had forgotten to take the SD card out of the original phone ... so back I went. The store was packed, with about a half-dozen people ahead of me. Given that I had spent a very unpleasant hour there before, this was the last thing I wanted to see. I caught the eye of a salesperson scurrying about and informed her of the issue, to which she responded, "It wasnt me who did it. You have to sign in." OK, where???? I guess the manager (who still wasnt on the floor, despite the overflow of customers) was tipped off, and once again appeared from the back room. He installed the card, handed me back my phone with a ..."Sorry about that, Bro." How professional! So ... be prepared for a long wait (bring at least a snack), and expect to be treated as if youre infringing upon the employees time. Just when you think that AT&Ts customer service couldnt get any worse .... UPDATE: I had already made the decision to leave AT&T when my contract expired ... but with all those offers from the competition (which included paying any early termination fees), the move was accelerated. Id been with every version of what is now AT&T since 1994, and had experienced a steady and precipitous decline in customer service, especially over the past several years. It was just time to move on. Its been just over a year, and my new carrier (dont want to plug them here, but the name begins with a T) has performed flawlessly. Ive had a couple of minor issues, but theyve been handled promptly and courteously. Im treated as a valued customer, which is what its all about in the first place.

cloud59442

I was helped almost immediately by a woman named Shelia. However since I was NOT the authorized representative she would not access my mothers account. This is confusing sense I clearly am her son with the same last name same address however "I am not who I say I am". Still I showed her my ID and showed her my business card. To ease this tension I began to chant. So I asked to see the manager. He came out shortly after and was able to help me instantly! He asked me how my day was and what I do, I told him about my practice of shamanic work. Not only was my number already changed, (minutes prior to the appointment I made a call and the number was different) I was still able to have the same phone number and the situation resolved itself. I left with the manger holding the door for me and bid them blessing and love. I could understand if shelia was not having such a great day or if she didnt have the ability to access the same acount as my mother. So in all honesty I pray for her knowing she is blessed. Thank you for reading this message! Thank you for you! Love

tim lee

want to go to a company who doesnt care about you or customer service, then you should go to the ATT store in meyerland plaza! From staff all the way to manager, they could care less about your issues. Just by talking to them, they apparently dont want to be there. Which makes me wonder who hired these individuals. But truth be told, I really cant blame the staff too much on this one. Just by talking to the manager, you could tell she doesnt really care and just tries to say anything to leave her alone. Dont get me started on the wait time as well. Meh, not too surprised. Cant wait to go to competitor once contract is up!

Jose Ramirez Jr.

I went in to inquire about coming over to this store and the manager gave me a look of disgust for answering questions for me and gave me a pamphlet and was rude. So i said screw him went the another location in the hood where there were latinos and was treated very well. Called today and spoke to tory asked some simple questions about repair becuase I have a copy of the conversation i had with att sayign that they were a repair location. she said no go to apple store, tried to explain to her and she was like I dont know, what? no we dont have a tech, go to apple. rude girl with her condescending tone.

Abreshaye D

Walked in nobody was smiling . The store manager was on her personal cell phone and told me to hold on with her finger and also the sales rep Connie /Candice. I apologize for the mess up in the name but she was very rude and unhelpful . Not once did she smile or try to help me sincerely with my issue . I was very upset that my phone keeps messing up and she was hostile in asking me questions with and attitude as if she did not want to help. I am very disappointed in the lack of customer service that I received. She needs to be more happy and helpful even if shes limited.

eric Ramirez

I wanted the iPhone 7 in jet black and the said they just ran out someone bought it so I had to get the Matt black and then they said I could get any iPhone I want but then again it they said the iPhone 7 plus was 30% more but then they said the 1st bill was going to be $156.23 then it was $259.23 or $239.23 but it wasnt only me getting a new phone it was my sister to so Idk if you want to but it ok Carrier