|Address:||1381 S Auto Center Dr, Anaheim, CA 92806, USA|
|Working:||8:30AM–9PM 8:30AM–9PM 8:30AM–9PM 8:30AM–9PM 8:30AM–9PM 8:30AM–9PM 10AM–8PM|
I leased a Honda Civic from Hardin Honda in November 2016. At the time, I was given a new car that had a light on -- when I looked in the owners manual to determine what it meant, I learned that I had to "service immediately" and should not drive the car. I had to return it the next day and waited for several hours while the dealership tried to "fix" the car. They told me it was fine, and that the service light had gone off; I got in and the light was still on. Eventually, they decided they needed to give me another vehicle. At the time, because I had spent hours over the course of 2 days dealing with the leasing process, I was promised free floor/trunk mats for the vehicle. The mats were not in stock, so I was told they would be mailed to my address within 2 weeks. They were never sent, and when I called to inquire about them, I was told that the agent I dealt with no longer worked there, but that someone would call me back. No one called me back. I called again and was told the same thing. It has been months now, and I have yet to hear from Hardin Honda. The worst part of all: When I leased the car, as part of its efforts to lease 2016 vehicles, the dealership told me it would pay for a month of insurance. The insurance broker rolled up after the paperwork had been signed and told me that the dealership was paying only for the bare minimum, and that I would not be legally compliant unless I paid an additional ~$100. Trying to end this seemingly endless experience, I paid it. Since then, Ive received a dozen notices from the insurance company stating that I owe them money because -- apparently -- the dealership did not pay its portion of the insurance in full. I now face the option of paying the remainder due or having the bill sent to a collections agency. Thanks, Hardin Honda. (giving 2 stars because, even if Hardins service is terrible, the car I leased is great)
I would highly recommend to avoid this place and go straight to NORM REEVES HONDA of Irvine because Hardin Hondas customer experience, for lack of a better word, sucked. I came to Hardin with my mother to look for a car. It was going to be a present for her 60th birthday. She found one that she loved but wanted to test drive a couple other makes/models so, after a bunch of pressure pitches from the sales rep, I negotiated a price and told him Id be in touch. In the end, my mom wanted the Honda. So I arranged for the transaction to happen when I could drive back up from San Diego, where I live. With a big red car bow in my trunk and my mom excitedly waiting for me to pick her up, I get text messages from the sales rep reassuring me that "Ive got everything ready to go for when you get here". As Im en route, I get phone calls from the sale rep that went something like this: - "Sorry we sold the car last night." - "Wait let me call you back, Im going to try to work this out for you." - "Weve got the car key here but the cars been sold. Sorry." Are you as confused as I am? If youve got everything ready for me, what changed in the 2 hours I was in transit? Ill never really know, but my intuition tells me that they didnt want to sell me the car at the price we negotiated. Whatever the case may be, my customer experience all throughout at Hardin rates well below these scales. I was left to break the news to my mom minutes later. But wait, theres a happy ending! We went to Norm Reeves Honda that same day and experienced excellent customer service. They didnt have the exact model my mom originally loved but had the fully loaded model (also available at Hardin), which she loved even more! So had we been treated with better care at Hardin, a big red bow and my mothers big birthday smile would have driven a new car off their lot, instead of Norm Reeves.
Fellow Cast Members and all others beware!!! went in to purchase a 2012 Honda civic. Found one for 14k. Agreed on price and apr percentage with salesman OCTAVIO. When we sat down with the financier TRISHA I had asked the see the CARFAX she said that she had to go get it from another office. She lied. For the next hour she kept pushing me to purchase different insurances, I get it, yes thats her job I didnt mind but I was just trying to buy the car and get out and started to get annoyed. Right before I was going to sign the purchase contract I asked AGAIN to see the CARFAX. And what do you know it just happened to be in the folder she had all my other paper work in. The CARFAX revealed that the car had been in an FRONTAL OR SIDE INPACT ACCIDENT which was never mention at any time. Immediately I contacted a fellow cast member who is also an car sales person and said that the value of the car goes down and not to buy it. If they cant sell the car as professionals how am I suppose to sell it or trade it in when I want to get another car. Beware my fellow Cast Members maybe they forgot to mention it, maybe it was my fault for believing I was getting a good deal, maybe i was being naive by not asking if the car had been in an accident. maybe but come on we all expect a little honesty. Beware my fellow cast members! Update: Sales manager called a little upset about my review. Told me to take it down. This description is correct. He then proceeded to tell me nothing was wrong with the car and that his mechanics looked at it and that CARFAX means nothing. Then said he didnt know the car was in an accident. And then said how can I know the car was in an accident I wasnt in the car at the time of the accident... Lol seriously ! If youre buying a car from here immediately get the CARFAX yourself or ask for one. Dont bother wasting your time.
A Private User
The service department here is horrible. They are constantly pushing services that are not needed or warranted. One example is when they said that the cabin air filter needed to be changed on my wifes car after they changed the oil (I had just changed the cabin air filter myself the month before), so I asked them, "Are you sure." Without missing a beat the guy said, "Oh yeah, we just checked it and its really dirty." I informed him of the recent change and refused the service. After returning home, I popped the filter out from behind the glove box and sure ennough it was clean as when I put it in 1 MONTH BEFORE! The last straw was when they said that my wifes car had an oil leak and it would have to be brought to get checked out. I looked under the hood when I got home and saw some fluid under the power steering pump. A quick internet search rewarded me with a Honda service bulliten for a problem with the pump on my wifes car according to the vin number. I took the car back and asked about the service bullitin. The guy said he never heard about it in a rude and condescending tone. Blam! I had printed out the bullitin at home and busted it out for him. He seemed mad and asked where did you get this. Needless to say they changed the pump as required by the service bullitin. However, I brought another service bullitin about the drivers seat fabric coming off of the frame under the front of the drivers seat (we had this fixed twice by the dealer already. It would come off again after a few days both times). The service bullitin fix was to add a strip of felt to the channel so that the loose piece of plasic that connects the fabric on the frame would fit more snuggly. The service department refused to follow the service bullitin, so the plasic clip just popped of again after two days. Im done with Hardin.