Sephora

Category:	Cosmetics Store
Address:	7101 Democracy Blvd #2518, Bethesda, MD 20817, USA
Phone:	+1 301-365-9590
Site:	sephora.com
Rating:	2.3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 28

Reviews 6

Angelene Winn

Its upsetting that I even have to write this review on social media, however that is how disappointed I am with this store location. I went into this store on July 29th, 2017 around 4pm. I was approached by a store associate named Seanelle. She asked me if I needed any help with anything, and I told her I wanted to talk to someone about the Tatcha products, as I am interested in purchasing a few things, and even sampling some products from them as well.. She looked at me and said, " so, you want samples too" I said yes, and I also want to speak to someone about the products they have, as I already have a few items from this line. She said hold Ill be back, another associate named Stefanie walked by me and asked me if I needed help this was about 6 minutes after Seanelle left me.. I said someone was helping me, then another 6 minutes went by and Seanelle was no where in site, but Stefanie came by again, and had a confused looked to why I was just standing in the middle of the store, and and asked me again did I need help and did anyone come help me.. I said no, Ive been waiting for about 15 min and the young lady never came by. At this point I was frustrated, and disappointed in how Seanelle left me hanging. Stefanie helped me, a little but I was pressed for time at this point, and needed to go. Not only did @sephorabethesdamontgomery lose a sell, I ended up ordering Tatcha products from their website, and QVC! I asked Stefanie for Seanelle name as we both seen her walking around talking to other associates and one customer, she gave me her name, and hers as well. Seanelle even looked at me when Stefanie was talking to me, not once did she come say I am sorry for keeping you waiting or let me know what was going on. This one action, because it only takes one has turned me off completely to this store and Sephora in general. I called Monday on 7/31 to file a complaint, and was told someone would get back to me within 10 business days. Today makes the 10th business day, and I called to follow up, and my complaint was not even entered correctly, so I had to refile it. I am utterly disappointed in the customer service here, as I thrive on customer service when I shop at places.

Ashley Cheng

Dear Sephora Managers...PURGE & REBUILD YOUR STAFF. I typically never write reviews online, but I strongly believe that this has to be said: THIS SEPHORA HAS THE WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED (and trust me...Ive been to many many Sephoras). The staff is extremely incompetent and mean-spirited. They do not understand how to speak to a customer and should not be employed. Just today, I encountered a rather b*tchy sales associate. I had entered the store with my younger sister hoping to return the Foreo Luna 2, as it irritated my skin. I was greeted at the door by this sales associate and simply asked her if i was able to return the product, even though I bought it in late June (the Foreo isnt a makeup product per se, so I just wanted to be sure and avoid the check-out line if I wasnt able to return the product). She was accommodating at first, but then surprised me when she ended our conversation with a very sarcastic, "Thank you for telling me." Even my little sister caught on and told me that she wasnt being sincere. I brushed it off and went to stand in line. But when it was my turn, the cashier treated me with complete disregard and acted like she didnt want to be there. I have worked in customer service many times (from the food industry to the fashion/retail industry) and have never even thought about acting in this manner in front of customers. I understand that returns in general hurt the stores statistics, BUT the nature of the Sephora brand is to allow the consumer to try-out the products offered without the fear of wasting money when a product doesnt meet their needs. There is literally no reason to be insulting. The only reason why this store hasnt been shut down is that it is the only Sephora within the Potomac area that is conveniently located. I refuse to continue to be treated like an inconvenience and will be actively avoiding shopping at this branch.

Katie Bumpus

Every single time I come into this location, the staff is unpleasant to work with. They dont care about taking the time to address your beauty/skincare needs. They try to find other people to "help," but even those employees have an attitude and dont properly help. Ive been a VIB for years, visiting stores all over the nation. This one is BY FAR the WORST one Ive ever gone to. A specific example of how HORRIBLE and incompetent their employees are at this location -- I was curious about the GlamGlow NudeGlow moisturizer, if I should be using that over a different one. I didnt know what type of skin that moisturizer would be good for or if I should try something else. The employee literally said VERBATIM "well you know your skin better than anyone else. This is a moisturizer. You should know if youll break out from this," when I CLEARLY had never used that one before. Every brand and moisturizer has different ingredients in it. I tried to ask other questions about the product, but her best response was "its a moisturizer. It does what moisturizers do." Another time I had waited FIFTEEN MINUTES before someone even acknowledged me - I was trying to ask a fragrance question, and the employees were quick to help other people without even noticing Id been standing there looking clueless. The employees response when I brought this up was "well we are very busy as you can see." Because of this location - I go to Ulta down the road for my beauty needs. I only come here if theres no way I can get it from Ulta and cant make the drive to a further location (which Ive done to avoid this one). This location is a DISGRACE to the name of the company, and these employees do a terrible job representing the brand that Sephora clearly strives to present to its audience.

Elena Posse

Lamentable experiencia. Hoy entre a este negocio. Creo que eran 5 mujeres, y todas, todas converzando entre si. Maquillandose y hanlandose entre ellas, como si estubieran en una fiesta. Estaba mi esposo, yo y otra clienta, que no existiamos literalmente. Pagan muy poco en ese negocio? Recibe alguna capacitacion su personal?

Anna Turunen

The store was full of salespeople and still nobody came to ask if I needed help (which I did) or even say hello. Many of them were helping others but some were just standing and doing nothing. I tried to make an eye contact with some of them and ask for help but they completely ignored me. They helped other customers but not me. I know I wasnt looking my best (loose clothes, messy hair, barely any makeup) but that shouldnt affect to the service I get! After all I was actually going to buy a new foundation if someone only helped me to pick the right shade! I left after 15 minutes of circling around the store pissed off and without a foundation.

Kerry Harding

This location has the worst customer service of any store ever. I called four different times and, all told, the phone rang over 60 times without an associate ever answering it. Finally, a call went to the store directors voice mail which was full so I couldnt leave a message. I called the malls management office who transferred me over and spoke to an associate who said that, even though Sephoras corporate headquarters had told me they had the item in stock, she said that they didnt and didnt know when they would be getting it in and then hung up the phone. I will never shop here again.