The Futon Shop

Category:	Bedroom Furniture Store
Address:	2011 Arden Way, Sacramento, CA 95825, USA
Phone:	+1 916-927-2290
Site:	thefutonshop.com
Rating:	4.7
Working:	11AM–7PM 11AM–7PM 11AM–7PM 11AM–7PM 11AM–7PM 10AM–7PM 11AM–6PM

Location

Photos 58

Reviews 13

Nicole Bravin

After restlessly shopping for a futon we could not find anything in our price range with the quality we were looking for. We shopped Target, Big Lots, Sears, JcPenny and even Amazon and for one reason or another could not comfortably purchase anything without a feeling in our gut that it would be harshly missing the quality mark. Okay, so Ive driven by The Futon Shop probably more times than I can count and wondered how a place like that (so speciality) stays in business with all the competition by big box retailers. Since we started talking about purchasing a Futon for our new house, I wanted to go to The Futon Shop from the start. However, I avoided it so much because of the negative reviews I have read about this location in particular. Exhausted from spending the entire day bouncing from store to store and coming up empty handed, we decided to go and see for ourselves just how bad the customer services is these days. We showed up pretty close to closing but never felt rushed. We were taught everything about each option we were showed. Were offered history of the company and the product quality and at the end of the day, we had a fantastic experience here! Our sales rep was Casey, he was quirky, upbeat, and genuine. My fiancé and I were impressed by Caseys customer service, he was easy to talk to and did not try to size up our pocketbooks. He did not try to pressure us and was patient and respectful throughout the entire transaction. The best part is that he was REAL with us. He even stayed late and made small talk while I changed my mind 20 times (as someone who sold electronics in the past, I knowwww how frustrating that can be) but he was very patient. I was also impressed by the quality of the products, the store layout and how many options they offer! My fiancé was concerned with comfort and I was more concerned with looks and material they had so many options that we had no trouble finding the best of both worlds. We did end up purchasing a super comfortable futon mattress from The Futon Shop and we are super happy with our purchase. Casey even helped us play Tetris with the mattress to get it into my Civic because we really wanted to take it home today. We were also taught by Casey how to care for our mattress once we got it home. For example how it needs to breathe for 24 hours so the cotton can open up and how it can mold if left on the ground for too long. We could never have expected this type of customer service or quality from a big box retailer. I know this place had some negative reviews but it seems like the owner did some training and adjusting because our experience in comparison to the reviews was black and white. It was a pleasure for us to support a small business and I look forward to our next Futon Shop purchase.

Matthew Acierto

Went in, bought a futon, picked it up the next day. They show you how to use it, and leave you alone when you need to talk it over. Show you everything in your price range, I told them we were looking for something no more than 5-600$ we walked out with a futon for 300. Split between me and my girlfriend for 150 each. Its that simple. 5 star for speed, educating us and simplicity.

Melissa Chaffins

I bought a bed from them years ago when I got my first place. So naturally I returned when it was time for a new mattress. Kasey (spelling?) was amazing. He wasnt pushy and gave us several options. It so happened the one we selected was in store and ready to go. We got a great deal and sleep better again. We will be back for more furniture. Thank you, Kasey!

Debbie Silva

Whenever we are looking for a Futon, we come to this store first. The have always had what we wanted. They always been helpful in telling us about the product - pros and cons of the different styles. And the accessories are always fun to look at. The have pillows that match anything you buy.

Diana murillo

Stellar customer service!!!!! Casey was excellent answering all our first time buyer futon questions. I was completely blown away with his patience. I will definitely recommend this location to all our friends and family ❤

Dawn Avon Lane

Casey was great! He was friendly and professional. Gave us just the right amount of information we needed. Good selection of frames, mattresses, and accessories. Will definitely recommend!

Tiffany Lo

Paul was super helpful with educating me on different types of natural mattresses, cannot wait to sleep on my cocopedic and eco body pillow

Samuel Gonzales

Real good service from paul bolen really took care of business. Cant wait to get more from Fulton shop Arden Sacramento.

Qianyan Cheng

Casey and Paul was very helpful and demonstrated a lot of models until we found the right one! Great customer service!

Erik Thorn

I had a great experience at the futon shop. Paul helped us find the right futon and without feeling pressured.

bry wil

Casey was very friendly and knowledgeable, got the boca. Fast service, only have to wait one day 4 delivery!

Jon Piper

Very quick and easy! Immediately got what we wanted!