LensCrafters

Related:	hi def eyecare
Category:	Eye Care Center
Address:	2825 S Glenstone Ave, Springfield, MO 65804, USA
Phone:	+1 417-887-1780
Site:	local.lenscrafters.com
Rating:	3.3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

LensCrafters in Springfield, Missouri: A Detailed Review Analysis

Introduction

LensCrafters is an eye care center located at 2825 S Glenstone Ave, Springfield, MO 65804, USA. The center offers a variety of services related to eye care, including eye exams and the sale of eyeglasses and lenses. The store has a rating of 3.3 and operates from 10 AM to 9 PM on most days.

Quality of Service

Eye Exams

The quality of eye exams appears to be a contentious issue. Some customers have reported dissatisfaction with the technicians' ability to properly adjust the exam equipment, leading to inaccurate results. On the other hand, some customers have praised the thoroughness and professionalism of the technicians.

Sales Process

The sales process has received mixed reviews. While some customers found the staff to be professional and patient, others felt manipulated into waiting past the 30-day return period with glasses that were not suitable for them.

Availability

Appointment Scheduling

Customers have reported inconsistencies in appointment scheduling. Some were told that they could get their glasses on the same day, only to find out later that it would take 10-14 days.

Pricing

Cost of Glasses

The cost of glasses varies depending on the upgrades chosen. Some customers felt that the prices were reasonable, while others reported spending over $1500 for three pairs of glasses and were not satisfied with the quality.

Products Offered

Variety of Frames

The store offers a wide selection of frames. Customers have appreciated the ability to try on multiple frames and even return them within a 30-day period if not satisfied.

Staff Behavior

Professionalism and Courtesy

The staff's behavior has been described as both professional and rude by different customers. Some customers felt that the staff were not helpful and even manipulative.

Location

Accessibility

The store is located in Battlefield Mall, making it accessible for most residents of Springfield.

Table: Summary of Customer Reviews

Aspect	Positive Reviews	Negative Reviews
Quality of Service	Some	Some
Availability	Mixed	Mixed
Pricing	Mixed	Mixed
Products Offered	Mostly Positive	Few
Staff Behavior	Mixed	Mixed
Location	Convenient	N/A

Photos 26

Reviews 8

Cindy Bowers

If I could rate LensCrafters at Battlefield Mall in Springfield, Missouri lower, I would. I chose LensCrafters because of the new exam equipment. However, I assumed their technicians were fully trained. Apparently, that was not the case. I was seated for my exam and told the tech the equipment needed to be lower for me to properly place my head to facilitate the exam. The tech was only able to lower the chin rest, not the whole platform. Considering that the preceding person was a 64" male and I am a 54" female, it is easy to understand why I could not fit up to the exam equipment. I repeatedly stated that I could not see whatever charts were being displayed unless I moved out of the chair, which was not acceptable. Another tech even told the tech attempting to do my exam that he needed to do the measurements again as they were incorrect. Since the equipment did not conform to my height, I would not get a proper exam. Disgusted, I told the tech to cancel my appointment and I walked out. If their technicians do not know how to operate the equipment, I suggest they get properly trained. On another concern, there are no tissues where the persons face touches the equipment. I do not know if the technician uses antiseptic wipes between patients. I had frames selected and would have spent around $800 but they lost my business. I do not recommend LensCrafters and will not do business with them in the future.

Greg Thompson

Staff was very professional and patient with my family during the sales process. After everyone picked out their glasses we got them in about an hour, with exception to my wife because she requires specialized lenses. After about a week my son and I came back because I were not happy with how well we could see. I, along with my son were told it takes time for our eyes to adjust to the stigamitism. Ok, after a couple more weeks, we came back with the same complaint and were tactfully told the same thing and were manipulated into giving it more time (I will never make that mistake again). My wife had the exact same experience after getting her glasses. Bottom line: we spent over $1500 for 3 pairs of glasses and never made it back (again) before the 30 day mark and were stuck with glasses which were wrong all along. I believe they are taught how to manipulate the customer into waiting until it is too late to return. Me and my family (including extended family and friends) will NEVER step foot in their establishment, including all others within this same chain, again.

Patricia McLean

Great experience. My technician was patient, thorough, tactful, and professionally approachable. I came in with a list of 20+ frames found on the LensCrafters webpage. The technician found every one of them for my consideration, in addition to others I wanted to try. (I even bought frames to wear for a couple weeks and to get opinions from friends and family and returned them with no questions asked.) My tech answered all my questions re: tri-focals, lens depth and width, fit to face, high definition features, lens material and resistance, frame durability, fashion trends & style. I appreciated his careful input, the Accufit devise; the ability to to view self-portraits with a variety of frames to determine my comfort level with each look and style; the wide selection of eyewear; and the encouragement to keep on looking if not satisfied. Also like the 30-day guarantee if not happy with the eyeglasses.

Karin Ellis

Amazing service, prices and professionalism. Reading the reviews now , really makes me wonder what place they were really at. Certainly not Lens Crafters. I received my eye exam, the tech needed to raise equipment up because a child was just seen. So how can a child and myself being 52" not have an issue with the equipment but someone that is 54" can? As for cost, I was amazed at the prices, sure I could have spent $500.00, if I wanted all the bells and whistles. But I chose to just be careful with my glasses and walked out paying 160.00 total. Kinda like buying a car, there are options to add on, if you dont want the options you dont get them. With all that bring said.... 52" no issues with height requirements for this ride. Did not walk out the door feeling I was robbed . Like I said, not sure where those other bad reviewers went certainly not Lens Crafters in Battlefield Mall

Keisha Donnel

Set my kids up appointments for right after l7nch we love an hour from lens crafters so I pulled my kids out of school and drove there when we arrived I was informed that my appointment time was 2 hours after the time I set it up for I assured them that I specifically told the lady on the phone my daughter has basketball on Friday evenings so it has to be earlier also I would not pull my kids out of school just to come sit here they kept saying that was the appointment in the computer and the manager was rude and basically made me feel like an idiot and would not for 1 minute believe it was her person who put it in wrong needless to say I sat in the waiting room 2 hours with 4 kids I think next year we will be going somewhere else especially if the quality of manager they hire are like that managers are supposed to be helpful not rude

A Private User

Called them one afternoon to see if my wife and I could get our eyes examined and get us each a set of glasses that evening. They told us they could set up appointments for us that evening. We got there on time and did the exams and started looking for the glasses we liked, when we found the pairs we liked after they sold us on the most expensive up grades they had. When we where going to pay for them I asked if we should go shopping in the mall while they made the lens for the frames, they told us that they would have to order them and it would take 10-14 days to get them. My grip is they shouldnt have told us that we could get them that night. We went back about 4 days later and one of the salesmen was kinda rude to us. So I guess well just get them online anyway. Terrible service!

Anita Kiss

Dont do exam, here. They started to do dilation for prescription which doesnt make any sense. Because of dilation I could not see right until next day and had a headache. Doctors usually use that for finding a possible disease not for prescription. My doctor did not ask for my permission she just did the dilation. After a week I went back, prescription was off. My doctor started to argue with me that I just need to get adjusted to it. I told her it didnt work and I cant adjust to it. My eyes will just get worse that way. She got really frustrated and was incredible rude. She offered me to go to another doctor however I lost my trust in the professionalism of their doctors. Now I need to pay the full price of another exam somewhere else because my insurance wont cover it.

Jim Shaffer

Dr Pilkington at Lenscrafters in the Mall is the eye doctor you hope for when you need glasses or an exam. Professional beyond belief. He caught a abnormality in one of my wifes eyes that had the potential to be something bad. He quickly referred her to an eye surgeon with more in-depth equipment to further examine the eye (and he found the one who worked with our insurance.) He called her promptly to tell her what they had found and explained it fully, scheduled a follow up a month later to see if it had changed for the better or worse and is still following her case until he is certain that things are going in the right direction. I am not easily impressed with doctors, but this one is very good.