Piercey Toyota

Reviews 3

A

A Private User

Let me tell you right off the bat, I have absolutely nothing to do with Toyota, Piercey, or any other company that has anything to do with Toyota or their dealerships. Ive been going back and forth to this dealership for about 6 years. The first 3 years was shopping for new cars, the last three years was taking my Toyota Highlander into the Piercey Toyota service department for my regular service. First, the sales experience: the salespeople have always been very professional, never ever jumping all over you as soon as you enter the lot. Most high pressure dealerships (and lets face it, those dealerships are always the ones selling Fords, Chryslers, Chevys, GMs, etc.) jump all over you before you can even walk 4 feet on their lot -- not Piercey Toyota. One time Im looking for a cheap car, another time Im looking for the most expensive car they sell -- it doesnt matter, its always been the same knowledgeable low-pressure experience. However, I never bought a car from them in those 6 years until last week. I bought my Toyota Highlander at Fremont Toyota which is another story (not bad, though). Last week I was looking at the Ford Fusion. Looks very cool, getting great reliability marks. Applied for credit on Fords website, took a full day to get a response, and the response was I needed to go talk to the guy at the dealership (no reason why). Two days later, I didnt get a call from the Ford dealership, and I was still not sure I wanted to go with the Fusion since its new. So, during lunch at work the next day, I apply for credit on Toyotas website after "building" my car. One hour later, I get an email saying Im APPROVED. 30 MINUTES after that, my wife calls me telling me the guy called my house from Piercey Toyota, said to call him back when I want to look at the Camry Hybrid. Later at 6pm (30 minutes after I got home) the guy calls again (the sales manager) to ask if I wanted to come in to see the Camry Hybrid. He told me there were two different versions (which I did not know), and that I was approved for the higher-end one, so I just needed to come in and pick one. That was it, a visit, a little over an hour, and I have my Camry. Im a family guy, and Ive leased literally 10 cars in the last 15 years, and this was one of the easiest experiences Ive ever had. Alright, second, the service experience: Lexus, Acura, Volvo, BMW, there is absolutely no other dealership in the SF bay area thats better or more efficient at service. Every time, service that would usually take 2 hours they told me would take an hour and a half, and then they finish 15-30 minutes early. The first time you drive up, youre surprised at the double line of cars, so you think youll be waiting for 15-30 minutes, but I never had to wait for more than 5 minutes. They have shuttle service, but why would I need it when every service up to 60,000 miles takes about an hour? Heres the bottom line about Piercey Toyota: you want to buy a car from some place where the salespeople swarm around you like flies from the first minute, then you spend 8 solid hours negotiating to make sure you dont get screwed? Go somewhere else. You want service that takes twice as long, half the quality, and twice the price? Go somewhere else. You wont find any of the typical Capital Dodge/Ford/Chevy B.S. at Piercey Toyota. If youre one of the people who likes the old-school pre-Internet car purchase pain, youre one of the few and you should avoid Piercey.

MI

Michael Wright

They phoned about a recall months prior, as I had been in for a prior recall & they had my VIN & contact info. I phoned back and was told to drive there to make an appointment for recall, vehicle must be inspected by mechanic 1st visit, after that they would schedule 2nd visit if recall work proved to be needed. (My Ford dealers have always done appointment via phone.) I asked when would be least congested time to come. They said right away. So I left work right away and arrived at noon only to find all four lanes entirely blocked with cars both directions, was afraid I would not get back to work by 2PM meeting time. Asked how long such a line takes, was told not long. Got in line, but when one car was cleared and all others re-started their cars and pulled forward one car length, I left a little room to be certain that I could leave if necessary, there were none behind me so I did not affect others. I walked in to service area and everyone ignored me. Half an hour later, I was the dead last customer with vehicle, Piercey guy comes out, walks right by me, takes my keys out of ignition, proceeds to take my keys off my key ring, never making eye contact. I asked if we should not come to an agreement on terms before taking my vehicle keys. Very first thing he said was "Im not understanding you and your not understanding me, you can get someone else to help you" and saunters away real arrogant. I walked slowly inside, stood there in front of a long line of service people with no other customers present, and patiently began asking one service person after another if they could please help. That guy directed me to a 2nd guy who asked me to work with 3rd guy, the guy I spoke with on phone. Piercey guy then proceeded to prepare to take my Sienna for inspection. Would be an hour or two. When I asked for replacement car, they decided that they did not want to inspect my car or anything, said they would order parts, scheduled me for 2 weeks out. I wrote a letter of suggestion & complaint to them that afternoon, repeating the above the same way, not nasty, just reporting. Phoned 12 days later to confirm, they wanted to re-schedule, did not say why. After about 10 days more I came back, they wanted me to only work with some 4th guy. I said fine, but just wanted to mention they said work with guy 3. Oh, I said, quietly, not arrogantly, their change to assistant manager guy 4 was perhaps due to my prior letter of suggestion and complaint. The very next thing the assistant manager said was [gruffly] "Im not putting up with any shennanigans or funny business." He wanted me to sign a contract and I very gently slowly said that I needed help understanding the wording, was I signing to remove them from any responsibility for any damage they might cause? Guy jumps up from his chair and takes me to manager. Manager was very clear, powerful, but not at all arrogant or nasty like guys 1, 2, and 4. I then estimated that customers must do things the Piercey dealership way as best they could by reading their minds, keep mouth closed, their way or the highway, and things went without further incident from there, but this is not saying much, as there wasnt anything to interact with these customer service people on thereafter.

CH

Chengtao Liu

If you try to do oil/filter change or minor regular checks, I would recommend to avoid this place. I made an appointment at 9am for oil change service only, but wasnt able to leave the place after more than 2 hrs (it would be even longer if I didnt initiate the check service conversation w/ the advisor). The advisor was initially nice as I just moved to San Jose and was first time been this Toyota dealer (I tried this location only because it is the closest Toyota dealer in our community). Things changed after I declined the services he recommended (which I dont think it is necessary, plus its expensive). I have been using Toyota dealer to do my regular checks/maintenance for a few years in my previous state, and I have friends working in Toyota service department in my previous state, so I know what will be the reasonable price. I understand that expense in CA will be higher, but cant be that high. Anyway, I asked him how long it might take for oil change, and he told me 2-2.5 hrs and told me dont expect qualify work in 15 mins in an unpleasant way. I did call them regarding the service hour when I made the appointment and was told up to 1.5 hrs. I told him so and let him know I have class after this and had to leave by 11, and he promised to be done in 1.5hr. However, no service update message came as promised. Also I noted he put down no appointment for the service in the service sheet!! So I had to check with him. The service was done but no one check or told us. Checked out w/ him, paid the bill for 15 minutes, and waited in the same drop off place (no one checked with us initially). Finally, someone saw me look in rush and checked with me (as I have class and had to leave by 11, never would happen now). I was late for my ballet class and had to cancel it! Great!!! I would give zero start to the advisor if I could (not list his name just dont want make him embarrassed). Whats the point to make an appointment if the oil change takes more than 2 hrs??! The only helpful persons in the place is the guy who checked in w/ me when I dropped off my car in the appointment line, and the nice guy who helped us in the pickup area. The online appointment service is ok too. Will never come back to this place again. Also, I recommend a transparent price list for all routine services, and not just verbal prices from the advisor. I know due to the population in San Jose, they may have enough customers and not care about losing one customer, but also remember, there are lots of options in San Jose that customers can choose as well.