Mercedes-Benz of Pleasanton

Reviews 4

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Naomi Akita

We had a horrible experience buying a supposedly certified preowned GL 350. We found the SUV online on the mercedes benz website and called the dealership and was told it was still being certified, so no photos available. We were emailed a list of features. One feature that we were especially looking for was rear entertainment as we have a toddler. We called and spoke to Michael Poole who said that it did have rear entertainment and went through all the other features. We said we would like to reserve the car until we could see some photos. He said that they would not take a deposit and the only way to reserve the vehicle would be to pay in full. So we wired the cash that day. After we paid, we were told that the SUV did not have rear entertainment. After talking to the manager, they agreed to give a small discount for their error. We still have not received our money back and its been over 3 weeks. Since we live in Hawaii, we had the vehicle shipped over. Michael Poole assured us that the vehicle would be completely detailed to pristine "like new" condition. We asked for photographs several times and for a list of what was done to certify the SUV and he sent us 2 blurry photos and said the paperwork for the certification was in the SUV. We finally received the SUV last week. To our surprise the interior was completely filthy with stains everywhere on the leather, the speakers in the door, and the carpet. The pockets on the back of the seats had brown shoe prints on them and were completely stretched out and warped. There is also an odd odor throughout the SUV. We were shocked at the condition of the vehicle especially since we were told that they had a brand new detail department and the vehicle would be in like new condition. Now we are concerned if the vehicle was truly certified at all as they didnt even replace the tires. The outside of the vehicle also has several scratches which we were not informed about. The extra key they sent us does not even start the car. We have owned Mercedes cars before and have always received excellent service so are really disappointed and surprised by the dishonesty of this dealership.

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Vivien Sted

BIGGEST RIP OFF....Dont ever take your car in for service at MB Pleasanton. My husband took my SL500 in for service 10/14 because the brake failed. It was towed into MB Pleasanton since it was closest to our house. They fixed the problem and promptly told my husband it needed a new engine mount (little did he know the engine mount was replaced 06/13 right before we moved from Honolulu).After he paid $3539, he picked up the car and noticed the ABC light lit up like a Christmas tree. Mind you, the ABC was working fine before they service the car for the brake work. After another invoice for $3820 later (there was $1200 worth of work not related to the ABC). We get to take the car home. I just recently found out about the duplicate engine mount work and brought it to the attention of Julia Flynn, the service manager. I said how is it possible that we would need another engine mount within a period of 16 months after driving only 3500 miles. First thing out of her mouth was maybe we did not put in genuine parts or we have been going over very bumpy roads (I dont think she knows much about customer service but she is a service department manager) I sent her the invoice from MB Honolulu. It was exactly the same parts used. Now either MB makes a very poor product that fail within 16 month which I doubt (we are talking about a major part and not a gasket) or MB Honolulu did not put in a new mount (I absolutely do not believe that as I have dealt with them for over 30 years), or MB Pleasanton was doing work that was not quite necessary. Draw your own conclusion. End of the story was that Julia said since the first mount was put in 6/13, it was past the warranty period. So there was nothing she can do about it. I just bought a 2015 S550 from MB Fremont and I have started taking my SL500 to Fremont for service. What a difference. Both sales and service at Fremont has been great.

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Amelia Wong

I took my C280 for a B Service last week, the first time to this dealership as I recently moved my home. The Service Advisor, Mike Ingrim was rude, impatient after we waited for 20 minutes before he showed up. Then, he went through my previous service records with other dealership as I told him this was my first time here. While he was going through the records, he suddenly yelled out to me: "you will refuse anything that we recommend you do, right?" At that time, I was not happy for his attitude, I said: "Yes". Then, he said, "you have the rights to do so." I said: "Yes". Then, he was rudely recommended me to do a couple of services in addition to my B Service when he prepared the check in statement. I looked at him, then he said, your B service is $399 today, with other two service will be $989. I asked him for a list of B Service cover, he said he did not have it, just quickly say few things. I never had an advisor asked him to add additional services without technician checked the car first, not to mentioned he had a bad attitude. Then, when I looked at the statement he gave me and that they dont even replace all air-filters with $399, they only replace one compartment filter after I called him and asked why he said I declined to replace air filters. After I picked up my car and looked at the things they did, only few items mentioned without a LIST OF B SERVICES they performed, while other dealers provided. When I checked my Mercedes Benz maintenance book, that has a long list of items that should be covered by B Service, and I was shocked that the Service Advisor claimed that they did not have a list. Out of $399, $314.80 is their service fee for the few things that they checked and only replace one air filter where the B service was supposed to replace oil and air filters. I will never go back to this dealership despite it is closer to home.

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Wendy Chen

I Pre order a CLA 250 back in Feb 2014. Finally, after 6 months the car is coming from the factory. Right now its towards the end for closing and the dealer ship decided not to sell to me because I live out of state. This is something I never hear before that if you DONT live in California, you cannot purchase the car. They also mention that they are afraid I will export this car back to China. I found this is really funny and such a lame excuse. I tried sending email, called few times to clarify that this car will be use as my daily transportation. Finally, I was able to get in touch with The GSM MIKE VENEGAS. He told me that their company received this memo about not selling to out of state clients back in May 2014. I totally understand that you need to follow your company policy. However, how come I did not receive any email, mail, call regarding this issue? Mercedes-Benz of Pleasanton, CA should have called me once they know the policy is changing and inform their clients. Therefore, we dont have to waste both our time. I should have move on with another dealership. Im really upset of how this company deals with things and its really unfair to me. Waste all my time, waste my hope. I will never ever recommend anyone friends or relatives to this dealership and in fact I will keep sharing this post to all social media.

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