Value City Furniture

Reviews 8

KA

Karolina Wroblewska

This place has the worst customer service I have ever experienced. They give you the runaround, their sales people lie to you to sell, the manager is careless to client complaints and the quality of set up is terrible. We purchased a kids bed from here and when the delivery men came in to set up, they did everything within 10 mins-fast. Great, right? ... no, the set up was so horrific the bed started falling apart the next day. My husband ended up taking the bed apart and redoing the entire set up because hinges were put on upside down, nails fell off, nails were missing from the set up, screws were loose and the base of the bed started tilting and breaking. I also emailed in pictures to the store and no one responded to my complaint. I was promised a delivery the next day (today) of the returned bunker board and delivery never came of the requested item. I just called this place and they have no record of the scheduled delivery and the rude customer service rep responded with, "the delivery guy said you were picking it up." The content of the email asked to provide a delivery time of the item for the discussed date. Conveniently, the manager was too busy to discuss the matter with me. I do not recommend this place at all. Terrible management and terrible customer service.

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Martin Ziok

Two and a half years ago we spent close to $6000 at Value City on furniture and at that time we couldnt afford an expensive sectional, so we purchased a $1200 set made out of synthetic leather hoping that with proper care it would it last for few years. We were assured by the salesperson that it should and in case it didnt we were sold a warranty that according to the salesperson would cover mostly everything. So after two years the sectional started cracking and then peeling like crazy and its pretty much a throw away at this point. We contacted the warranty and to our suprise peeling and cracking isnt covered which is very frustrating. Frankly, I didnt expect Value City to carry a product that would deteriorate so quickly and if it did I would think that the 7 year warranty would cover the damage. When I contacted Value City Furniture directly I was offered $260 towards a new sectional but since I wont buy a non-leather product from them anymore, $260 is not much of any help. I will stay away from Value City Furniture in the future as I dont believe the quality of their furniture and customer service wasnt great either. Unsatisfied costumer.

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Jenny Doyle

I have nothing but problems with the furniture I have purchased 2 years ago from value city streamwood IL furniture. Within the first year the furniture had to be replaced under the manufacturers warranty because it was breaking, both the sofa and the love seat. Then 1 year after that replacement both pieces are broke again. We purchased the extended 5 year warranty value city sells. The warranty company has been to my home 3 times over the course of 6 weeks. The sofa is beyond repair and they have offered us our money back in form of store credit for only that piece. The love seat was repaired by the warranty company and broke within 24 hours of that repair. Now they want to come out to our home again next month and have 2 weeks after that to tell me if this is repairable. We have already given them multiple chances to make this right. All supervisors and managers of this company will not help us. We have asked for store credit since these pieces keep breaking. No one from the store manager of the streamed location to their corporate offices will help us. So our options are to have broken or mismatched furniture.

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Muhammad Adnan Khan

Bought furniture for the first time from value city furniture Streamwood, IL at first they called and said our delivery is delayed due to defective furniture and then after a week they sent us the same defective furniture. We returned the whole furniture and again gave them another chance. Bought furniture on 4th of July with 36 months no interest promotion. When we got the statement it was showing 24 month. I called them and asked them why the statement is showing 24 month promotion instead of 36, Vanessa told me that she will let the bank know to change it to 36 month. When i call the bank after 1 week to check if the changes has been made or not they said they did not received anything communication from the store. This was so frustrating, they got good stuff but not very good customer service. Not recommended at all

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Andrew Peters

there was only 1 salesperson that was halfway approachable, some of the others were downright nasty when we said mike was helping us. I spent nearly $7,000 on 2 couches, the delivery was an hour late, they delivered the wrong pieces, damaged the couches and caused tons of damage to my newly constructed house. We have talked to 6 different people at both the store (who were had an attitude when we complained about the damage to our new house) and at corporate everyone said that we would receive a call back within 24 hours every time well call which is at least once a day for the last 3 weeks. It was the first time that we called that we were told that someone will be coming out to assess damages and compensate us or repair them. Now we have no where further to elevate our issue besides the BBB.

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Tunya Mallett

I purchased a living room set. And the furniture I purchased was in excellent shape. When I used their delivery team, they broke my furniture bring it in the front door. I contacted the Corp office, they sent a person out to look at what they did. The man that came out seen the chair was broken an the couch was damaged (leat her torn). Confirmed the damage. I have never heard from this store again. Im still waiting for a supervisor to call me. Ive called the store 8 times Corp 4.NO RESPONSE!!! THIS STORE IS A JOKE, NEVER PURCHASE ANYTHING FROM THEM, THEY WILL SWITCH YOUR FURNITURE AN BRING YOU SOME DRY ROT CRAP AN SAY THIS IS WHAT YOU PURCHASED! TAKE PICTURES OF THE FURNITURE YOU BUY BEFORE YOU LEAVE THE STORE!!!

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Kevin Nitsch

I bought a "leather" couch that cost me nearly 2 grand. 2 years later, its already cracking and breaking. I came back to the shop and this sales lady acted surprised when I told her what was going on. She said "some people lie to you so you can buy it" and when we looked at the purchase info, shes the one that sold it to me! Long story short, they did not want to fix nor replace anything. I understand that I cant claim anything under warranty because I didnt purchase the "extended warranty" but everyone knows real leather is supposed to last and eventually "soften" up, not crack. Be careful with them I definitely feel that they sell bogus furniture.

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Don Beverly

We found our bed frame online and went to the store to check it out. The sales person wasnt helpful or even concerned about it. We left and ordered it on line. We had delivery to the store and picked it up ourselves. The warehouse people were efficient and bed was delivered on time. We brought it home and found the headboard was nicked. Rather than take it back I called customer service and was immediately offered $100 off of the price. I offered to send a picture of the damaged area but was told it wasnt necessary. The credit has been applied to my account, the nick has been taken care of and our bed looks beautiful. I would definitely go back.

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