Ashley HomeStore

Category:	Furniture Store
Address:	3200 Mall Loop Dr, Joliet, IL 60431, USA
Phone:	+1 815-230-4280
Site:	ashleyfurniturehomestore.com
Rating:	4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM

Location

Photos 77

Reviews 23

Paula Saenz

Before going to any stores, I first looked online. I knew what I was looking for and proceeded to start shopping in stores. My first stop was Turks. I was not impressed with the sales lady or the prices. Then, I went to The Room Place. The salesman was nice, however, I didnt see anything I liked. Ashley was my next stop (and final stop). Adam showed me some options. They had just what I was looking for and the price was right. My plan was to buy a couch, chair and ottoman and I left purchasing a couch, chair, ottoman, love seat and two end tables. I can not say enough about what an awesome salesman and person Adam is and how much he helped me feel comfortable at Ashley Furniture. I was so impressed with him that I made sure to let his manager know before I left. I would highly recommend him if you are planning to purchase furniture from Ashley in Joliet. My furniture was delivered in 3 days and the delivery men were very nice and efficient. Ashley will be my store when I am ready for an additional furniture purchase! Highly recommend!!

Joe Lindsey

Not bad. Sales team could have been nicer, but the salesman that finally did approach me was very nice. Bob, I believe his name is. I understand needing to size up a customer and their potential purchase size, visually, in a sales based environment, but even middle school principals are allowed to dress down on their days off. Theoretically a sales person would have noticed the standard "hi, please help me" look that a guest uses when they are ready. Unfortunately, only one person did, Bob. Not a one asked if I had been helped or had any questions until after my salesman had promised to come back. I wasnt there to apply for credit or to haggle, just buy a good quality couch since I have purchased from Ashley before. My overall experience was fine, but could have been better. Should I decide to visit this particular branch again, I will ask for Bob, if for no other reason than to show my appreciation for him taking the time to approach and ask if I needed help or had any questions.

Anitra Gray

BEWARE- Do not spend your money here- Do not waste your money or time- Ashley furniture will give you defective furniture and read the terms and conditions to you!!!!! I paid over $3,000 for a genuine leather sectional and it sheds, thread is loose everywhere, recliner stalls, and the tech stated delivery team broke my sectional. I went to the store the next day and spoke with the store manager. He was so mean and rude. He offered to have the tech come to my home and cut the thread. Go to another place where you are assured quality service.

Ashley Barta

Im glad I didnt post a review from first sight of the furniture. We paid almost $2000 for a bed and dresser (not including mattress or box springs). Here we are a month later and the bed is already starting to go! It sways with every movement, squeaks awful with every movement. For $2000 for a bed and dresser I expected SOME quality. This was our first time shopping at Ashley, and our last! The delivery guys also put a big dent in our wall with the dresser that we are left to fix.

Sydney Szumski

Absolutely fantastic service and quick turn around on delivery of our furniture. We worked with Adam and could not have been happier. Great prices, we ended up with an entire new living room instead of a new sofa and love seat, that would have cost the same or more at the other stores we had looked at previously. The quality is extremely nice and arrived in perfect condition. We will go back for any future purchases.

Angel Marie

I recently purchased a Tempur Pedic Mattress and I was taken away at the knowledge and expertise of Raphael, he alone is the reason I made the purchase I made. His awesome explanation of why I needed the mattress I needed made me comfortable about spending my money on a product worth it and not just anything. He also answered all of my questions without any issues.

Linda Hosman

I just bought a bedroom set and a family room set from Debby at Ashley furniture by Louis Joliet mall. She was beyond helpful and understanding. I have never had such a helpful sales person assist me when buying furniture, from picking it out to making sure our deliveries were handled properly. I would say if you need to buy furniture, go see Debby.

Spidey Gordon24

The salespeople are nice but that is because they are trying to make a sale. Bought the extended warranty and that was a waste of money, they did not Honor it. Asked for a refund on the warranty and they sent me a check for $3. Thanks Ashley Furniture, I know where not to ever go again in the future.

Clifford Lamaster

When I first arrived at the store I didnt know what I was looking for exactly... Raphael the salesman that day was there to help he was incredibly knowledgeable and did not try to continue pushing the most expensive product but actually took his time to help me figure out the right mattress for me

darlene poston

Bought couch, chair, dining room table and chairs. Salesperson Eman was more than helpful. Furniture so great we went back a month later to purchase another chair and a dining room buffet. Eman helped us again. Delivery both times was excellent. On time, courteous, professional.

Jessie birchall

Ive boughts many pieces here and just went back you cant beat this store!! Very high quality.Ive never bought furniture that was packed so professional. I will buy all my furniture from this store different sale man all very professional

Ken Noll

prices are kind of high here, but its pretty accessible and not very busy. We worked with Rhea and she was very friendly and helpful, not your typical sales person. No pressure and walked us through everything.

holmzee1969

great price on a couch however NO assistance with loading. Employees just stood and watched as we had to carry to our trailer. Manager said he had a bad back....wth

Tisha T

Unlike Value City furniture, you are greeted at the door, the salesperson gives you their name, and lets you shop without feeling like youre going to get mugged.

Mary Walker

Amazing salesperson. The delivery was perfect. Only took 10 minutes. The delivery personal were so nice and polite. Great store in Joliet with a nice selection.

joker Alltime

Pésimo servicio muebles muy caros y madera no es original

sheryl kapala

My whole house is furnished through Ashley. Fantastic sales lady we have. Fantastic service and very courteous delivery men. Always a wonderful experience.

Jake Sanford

Worked with Luis. He did a great job. Very friendly and knowledgeable. We were able to get the couch delivered within 2 days. Got a great deal!

aka JOE LUIS

Good service had many items, good sale, you can bargain on most anything I like that, of course it has limits, but happy I got s great deal.

Betty Doerr

We purchased a new living group , our experience with Debbie was just awesome great customer service total staff friendly. delivery was prompt

Soccer Family

Adam at the Joliet location was fabulous! Highly recommend! The entire staff was friendly and we are so excited about our new furniture!

Ardith Reed

our exprience was most pleasant, no high pressure, and the couch is very nice. It fits in our small den, and that is what we wanted.

Mary Oslanzi

Great service, very friendly and helpful sales associate, awesome delivery people. We will definitely come back to that store.