|2724 Plainfield Rd, Joliet, IL 60435, USA
|10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM
So I purchased an entire houses worth of furniture, to start this will be a lengthy review. After I made my purchase of a dining room set bedroom set living room furniture entertainment center, needles to say $10,000+ I expect a perfect experience. When it was delivered they delivered the wrong bed rails a broken nightstand and a broken counsel on my sofa. We had a technicain out to fix them he could not so they replaaced them. They then delivered another broken counsel and nightstand. So I asked for a refund they did eventually refund me after about a month of hassle. Now to the warranty. PLEASE NEVER purchase the extended warranty from guardian they will not replace anything. I now have a broken fireplace in my entertainment center a broken chair on my kitchen table a broken mirror leg on my dresser so it wont attach anymore and my couch is splitting at the seams. They told me they dont cover any of that well then what good is a 5 year warranty then. I have been given the run around all day calling 10 different people all giving me NO information. Then I ask how to cancel my warranty and the lady at the roomplace said ill have to call you back no later than WEDNESDAY today is MONDAY why would I want to wait for that information. I want this done now. I THOUROUGHLY DO NOT RECOMMEND THE ROOMPLACE. WORST EXPEREINCE EVER. I never right bad reviews but this one neeeded it. STAY AWAY!!!!!!!!!!!!!!
Talk about horrible service both at the store, and online. We were looking to purchase a bedroom set and mattress from The Room Place. We went to the store and had everything set to go. Salesman tries to sell me on a warranty (which I refused). He then tells me he can get it to me for free. Proceeds to charge me for the warranty and then removes the free delivery. After I catch him doing this he says he cant do the free delivery without purchase of the warranty plan. We left we were so upset about the dishonesty. My wife and I then decided to order online. Placed order online 1/7/2017 with earliest delivery available 2/3/2017. My wife takes off work for the furniture delivery and the day of the delivery they state that there was an internal system error and the furniture will not deliver today. Now earliest delivery is 2-3 weeks away. No notification given to us from The Room Place until the day of. This was a nightmare purchase from the beginning. We requested a refund and will be shopping elsewhere for our furniture and mattress.
I am very disappointed of how I was treated after twenty plus years as a loyal customer by the store manager ( Amjad Wazwaz) !!! when i filed my complain last week about a broken chair this manager was very rude I explained him that I had just spend a whole week with the insurance company going back and fort. I told him that the insurance company does not wants to fix or replace the broken chair and since they sold me the insurance I was expecting some kind of support from the store, he was just very rude!! he should learn from Micaela (the previous manager) on how to treat customers. I am not sure if he was having a bad day but I can see his frustration loosing all these customer going to the new furniture down street. all I can say is that you have just lost a loyal customer over a broken chair. IF ANYBODY DECIDES TO PURCHASE FURNITURE AT THIS STORE , DO NOT WASTE YOUR MONEY BUYING GURDIAN PROTECTION
Worst experience ever with a furniture store. Went there willing to spend a bit more money to get better quality as I got most of my furniture at Value City. Wanted a better experience. BAD DECISION. Returned pieces 3 times because damaged. Kept having to argue with customer service because paperwork was not being submitted to them by delivery people as to the damaged found. Tried sales rep but he completed ignore me. All he cared about was making the sale. Last resource was the store manager and he was complete disillusion as well. One of the pieces returned had expensive hair gadgets that my daughter forgot to take out. Stolen by their employees. I filed claim and all they sent back was hair accessories. THIEVES! Took 3 months to finally get a complete bedroom set for my daughter. Worst birthday present I could ever give her.
This place is totally unprofessional. I received my sofa set on time but the problem is the sofa makes a creaking sound as if the wood is not structurally sound. I immediately called customer service which inturn sent out a technician. The technician didnt find anything broken but stated that the sofa frame was weak and that he could not do anything about it unless it was broken. He proceeded to tell me I can complain to the office after they received his report to request a replacement. I called customer service and they told me that since it wasnt broken that Im stuck with it and they would not do anything about it. So screw the hard working middle class with furniture that they wont stand behind. If anyone reads thats please trust me and go elsewhere. I wouldnt recommend them to anyone not even an enemy.
this has got to be the absolute worst experience I have had with a furniture store.! I purchased of 9000.00 worth of furniture for a new home. Upon delivery my kind size bed was sagging in the middle. I called the store whom gave me the run around. Finally they had a man come out take pictures of what was wrong with the bed and nothing was ever done. Now a its been 15 months and my head board where the side rails go into the bed broke and I called the extended warranty that I paid over 600.00 for and they tell me that because it is not accidental they cant fix it. To call the store. I call the store and they say that its been over a year. I will NEVER purchase from Harlem furniture again and I am telling everyone I know to be aware as well. Over 4000.00 for furniture that they are refusing to fix.
This is/was the worst purchase experience of my life. What they have on display in the showroom is NOT what they deliver. My furniture was delivered Scuffed, and torn, was informed by the very rude delivery people that "I had to take delivery the call customer service to get it taken care of." Thats when the troubles began (back in June 2015) and persists today. The store manager M. Ramos is liar, she has told me repeatedly that the replacements cushion would be delivered in 5 days, then 7 days.. When I call customer service they have no idea what I am talking about and the process starts over again. NEVER WILL I MAKE A PURCHASE FROM THE ROOM PLACE AGAIN. I will inform anyone I know who is looking for furniture to not even look in that store. VERY DISSATISFIED CUSTOMER! W. Willis
Apparently my last post was deleted. Avoid at all costs. Do not buy the warranty, it does no good. The people at the store arent terrible, its the customer service of wherever else we call. Bought 2 new coushions, that warranty didnt cover, said delivery would be 4-6 weeks. Called just recently, 5 weeks later for a status check, 3 different people told us different stories. One wasnt sure, one said they were out for delivery, and last, a supervisor said that they were just put on bavk order today. Oh, im sure they did. Order was in june, now deliver is scheduled for SEPT 30TH? Also took, demanding a supervisor just to talk to them, because apparently they dof not call back. Even if i they offerred me a whole living room set for $50, i wouldnt take the deal.