|Address:||5275 University Pkwy, University Park, FL 34201, USA|
|Working:||10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM|
Worst customer service ever. I love Peltz shoes, the merchandise and the staff. Well I haven’t been in months and the it seems as if it took different owners. I would recommend going to Shoe Carnival. The woman manager asked me to take a seat to eat my icecream as I was a small child. When I was checking out she was arguing with a lady about using more then one coupon. The store was empty and you wonder why, the customer service stinks. The clearance section sucks too. How can anyone get the shoes up above. You should see DSW or other shoes clearance ( those are very shop able) When I use to come they had plenty off assistance in clearance and so much customer service. The level of customer service was so annoying because several people ask me for help. I knew there was and if I needed it. Now it seems someone checks on you at the beginning as soon as you walk in and never again. They need to give someone a chance to look and not rush them in. When I did ask someone for help, they said was anyone helping you. She went and found my sales associate. What was the deal that anyone couldn’t help me. The store was empty so I figured lots of people would be willing to help. It was almost like a creepy ghost town. You felt a cold shoulder from the staff and the store.
I am SO FREAKING MAD at your store at 5275 University Parkway, University Park, FL 34201. I do not think I will EVER shop at your stores again!!!!!!! Our daughter gave her dad a $75 GC to go get a pair of shoes before his major back surgery and after an hour of looking for the perfect pair of shoes and I found a great pair as well. We go to the register and I put down a coupon and the GC on the counter and the guy picks up the coupon and looks at the GC. The guy proceeds to ring up everything, he said total $212 I hand him my CC and he charges it! I asked him is that with the $75 GC and he said OOO I forgot to ring that up!!! So he calls a manager and he comes up and said the ONLY thing he could do is to void it out and said the money will go back in the bank immediately! Which I know for a fact it will not be put back till Tuesday!! Which now in return messes up MY ENTIRE BANK!!!!!!!!!! THE MANAGER RE-RINGS EVERYTHING BACK IN AND NOW MY BANK DOES NOT HAVE ENOUGH IN THERE TO PAY FOR IT AND DECLINES IT. So we walk out VERY unhappy VERY PISSED OFF and with NO shoes and now NO money!!!!! The manager did NOT apologize once for all the trouble and he did Not compensate us for anything!!! Merry Christmas to my husband.
I have been employed with Peltz for a year now and I LOVE my job! Before I started working here, I had no idea of all the factors that go into fitting a shoe correctly, but I have learned so much in just a years time thanks to the training we receive and information from my other colleagues. Even if I didnt work there, I would still not buy my shoes anywhere else. The brands they have are soooo comfortable and their customers comfort is their first priority; and just for the record, we are NOT on commission. We just want to help our customers find good shoes that fit well, feel good and that they like the looks of; thats our job and what theyve hired us to do. :-)
A Private User
The sales people that work there are very mean and unhelpful. I have been in there a few times looking for shoes and there was only man that was actually nice and the rest are horrible! They are pushy and rude. When I purchased shoes I asked if I could return them after my vacation and get my money back and the rude sales man told me I could and when I went back the rude lady said that I had to get a store credit and when I decided that I would just keep them she said that she had already returned them and I either take the store credit that she issued or take nothing!!! Are you kidding me? I will never go back there again!
A Private User
Peltz shoes does not stand by its merchandise. I bought a pair of Naot shoes for $149 at the Sarasota store. after 3 weeks and 4 wearings The shoes had stretched to a point where I could not wear them comfortably. I returned to Peltz and the store manager refused to even discuss options. I suggested he contact the manufacturer and he refused. he would not even enter into a dialogue. I bought 2 pairs of shoes (totaling $300) in a 4 day period from Peltz. I will no longer shop in that store. I wiil only shop stores that are courteous and stand by their merchandise. Shelly y of sarasota
Whoever does the purchasing for this retail chain should be celebrated. Best collection of quality, comfort, & style in shoes at every price point Ive seen, I think ever. As if I needed another reason to love this area. One star taken away because on my first time in, the manager was there & the sales staff were swarming, hovering, I felt stalked. I hope that wasnt the training he was providing. I went back this weekend to purchase and noticed his absence and a much more enjoyable relaxed shopping experience with very good customer service.
A Private User
This store knows what its doing. The customer service was amazing, I couldnt honestly tell you how hard it is to find good customer service nowadays, typically when you are in a retail store people stare you down or ask you 10000 times if you need help and breathe down your neck, and I hate this more than anything in the world. Ive also noticed that service in Florida is quite lackadaisical, at best and this store is with it. Great job, I will certainly continue to purchase my footwear here and no where else!
Peltz Shoes is amazzzzinggg! I went in this afternoon after seeing one of the other locations earlier in the week and I love it. The sales people are extremely nice and very helpful. Their training must be great because theyve done a fantastic job! The staf is very professional and I like how they dont have uniforms or wear jeans, but they are in business dress attire while fitting you with shoes, how professional.
Ordered shoes online. They charged my card multiple time . When i called them about it , they told me there was nothing they could do and that i had to wait for them to fall off. It totalled over 1,000 dollars. Then when i finally get the pair of shoes. One was worn and the other was in new condition. Be very careful people and if theyre website says you charge didnt go through try again. DONT
After going to 8 different stores I decided to go to Kohls but came across Peltz shoes and I am so glad I did. I had the nicest people helping me and they made sure that I found the perfect shoes and I couldnt be happier. I will defiently go there again. David made my day and Alex did too.