Warehouse Store Fixture Company

Category:	Restaurant Supply Store
Address:	84 Progress Ln, Waterbury, CT 06705, USA
Phone:	+1 203-575-0111
Site:	restaurantsupplystore.com
Rating:	3.5
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 9AM–2PM Closed

Location

Photos 48

Reviews 13

A Private User

Poor customer return policy! I purchased two granite table tops, and discovered my wife had already purchased them somewhere else when I got home! I took them back to Warehouse Store Fixture and they would not give me a refund! They said I was entitle to a "store credit" only! Im not in the restaurant business and now find myself stuck with a store credit. There is nothing in the store that we are interested in purchasing. The young lady at the front counter was rather snarky and said "your receipt says no refunds, store credit only....you should have known that". There is a major detail she is overlooking......you dont see that written on your receipt until after you have already handed over your money! She then pointed to a very small sign taped to the back of the cash register that is not very noticeable that states their company policy. I have a couple of issues with this: 1)There is a law in Connecticut that states you can return items for a refund within seven days. 2)The law states that any company policies contrary to the law must be posted on a sign at eye level in lettering that is 2" in height or greater. Why would any business owner in this day and age want to irritate a customer by forcing them to use a store credit (especially when Im not in the restaurant business). Why not make to customer happy and know that I will return to them when I need something in the future? Now I will never go to their store or recommend them! My advice to anyone reading this....if you need anything from a restaurant supply company......go to Chefs Equipment in Wallingford, CT.....much nicer people to work with and no hassle returning an item if you made a mistake!

Dave DiNeno

Its amazing. My story is just like the other review. I was browsing for table tops for my restaurant. Mgr said he didnt have a catalogue. He recommended that I bring sample tops to the restaurant. I found it odd that they made me purchase them first. I purchased $1000 worth of several different style with the obvious intention of returning all or most them when I made a choice. A few days later , I tried to return them and was told that I could only get store credit. The woman at the counter was extremely unemotional, and disrespectful. I asked for the mgr. the same guy who encouraged me to bring samples reinforced her claim that I could only receive store credit. Thieves. Stay Out. I dont ever want to spend another cent there. Nice customer service.

David Bertolini

l have worked with Warehouse Restaurant Supply over the years and they have played an integral part in assisting with kitchen design and equipment acquisition for three of my restaurants. Great service and professionalism. I would highly recommend this company for full build out of restaurants or simply stopping by and picking up whatever is needed for day to day restaurant operations.

Michael Haas

Great selection of everything from hand tools to larger equipment, and they carry a good variety of brands as well. The staff is extremely knowledgeable and helpfully answered all of my questions. I would definitely recommend this place.

Max Groner

Great prices/selection and excellent customer service - got immediate responses when I reached out. Will definitely be coming back for my future appliance needs. Thanks!

Megan Leach

Big store with lots of equipment specials, very helpful staff, and great prices on equipment and pretty good prices on small wares! Open to the public, which is neat.

A Private User

Very knowledgeable staff, they have everything you could think of for a restaurant kitchen, and theyre open to the public, great place to shop for your home as well.

Raehan Durlabhji

Ordered an immersion blender at a good price - it arrived on time and the product was as advertised. I would do business with them again.

Marshall Simmons

Wonderful store, and the the best, most friendly staff ever. Could spend an entire day, and a mortgage payment in this place each time,

Chose them because price both service and prodcut good. Five stars in my book there probably my go to from now on

A Private User

Great store. Friendly, professional staff. Everything you need and more. Weve been buying here for years.

Keith Vibert

Always professional, friendly and available to help out at a moments notice.

Dayne Bartscht

Always high quality and cant find a better price.