Upper Marlboro Ford

Category:	Used Car Dealer
Address:	5701 Crain Hwy, Upper Marlboro, MD 20772, USA
Phone:	+1 301-627-5600
Site:	uppermarlboroford.com
Rating:	4.1
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–8PM Closed

Location

Photos 100

Reviews 5

Kathy Hayes

Terrible, terrible, terrible!!!!! Worst service ever since they changed to Upper Marlboro Ford from Ron Bortnick. Started with a call to replace our existing SUV (which was purchased at Ron Bortnick, our sales person had retired but knew a lot of the staff still there) - spoke with some one we knew titled as a Sales manager who said they would have a sales person get back to us. After 4 phone calls to dealership, I was convinced their out going phones did not work. Further proof of that was when I had to taken my other vehicle there for warranty service - Ha Ha Ha, joke was on me....Dropped car off - 2 days no word - finally I called to find out status - low and behold it was done same day I dropped off???? No one could call me???? Spoke to service receptionist who told me what the ticket said - AC Unit over charged....Never had AC unit serviced, asked to speak with service tech - got very nasty with me on the phone - went to pick up car - back next day car not fixed - General Manager got involved - That went well, NOT - next day came to pick car up - Still not fixed - Tried to charge me 2X for the repair and still wasnt fixed - Heard GM speaking with Service Manager about me as I stood there and listened - Finally took the car, under warranty, to Koons Ford in Baltimore to get apparently a known issue fixed (why didnt Upper Marlboro Ford know about this issue?)- In my opinion, being I am a customer service representative my self, This Was TERRIBLE, TERRIBLE, TERRIBLE SERVICE!!! Never going there again - Not a threat, but a PROMISE.....

jewel williams

took my car back for fixed when dealer did oil change,( tire rotation which i didnt ask for)they claim it was not their fault but was willing to charge me over 350.00 to fix the problem, since then the oil change light on, and low pressure tire....on also.... i had taken it to a name brand dealer earlier to get something else fixed, they informed me that whomever did the oil change broke something which was why my car was leaking oil, i had NO oil in car and they put 3 quarts in, meanwhile a saleman tried to get me to buy a car, why you will not acknowledge what you did to my car, so why would i buy a new or use car from you.... after asking for my car after 15 minutes i go to look for it, i had to get my car,, they would not bring it to the front where they suppose to... got in the car and my armrest is now broke, drove up to the saleman and informed him and got back in my car cause i was angry , very pissed and peeved enough to do damage, call the store on way home, was told to bring car in,, but i was also told earlier not to drive the car,, what kind of nonsense is this.. so tomorrow when i return i will be picketing this dealer.. a woman alone is prey?????? so sorry i went to this dealer. what happen to honest stores.. from his experience i will need to see my car worked on, later for shop insurance.. you bled a person, bu we cant watch you work, for the hourly labor, what the heck now all 3 quarts in a puddle in the driveway

john harrald

Ron Bortnick responded to internet inquiry from buying service (USAA) with exactly the car and option package I desired so we purchased car there rather than at dealers much closer to home. Car is excellent, no complaints. The process of closing the sale was not satisfactory. The sales contract presented did not include the $1000 dealer discount promised or the $500 deposit I had made and thus overcharged me $1,500. I caught the $1,000 error but not the $500. Had to call several times to get the credit card charge reversed, Initially they said they had not charged my card, had to provide date and transaction number before they would admit to having done so. Since we live a distance from the dealership, we requested that the title and tags be sent to us, and Bortnick agreed. Several weeks later I received a post card stating that the tags were at the dealership waiting for my pickup. Called sales person to inquire and he said they had been shipped. Asked him to actually check and he found the plates and title in the office and subsequently shipped them. Never did receive a receipt for the plates of my trade in as agreed upon. General conclusion---post sale personnel were far more interested in selling add ons (extended warranty, protection coatings etc) than they were in ensuring that the actual sales transaction was completed accurately and satisfactorily,

Dominick Iascone

Took my Fusion Titanium in on March 29 to get new tires, alignment, and balancing. I was expecting to wait a few hours and drive the car home. Then a tech notice was discovered that a door latch replacement was needed. They said that would take some time and theyd need the car overnight. They drove me home and picked me up the next day. All was done. The new tires feel good. Notes on the Fusion: 1. My car isnt a hybrid, but I know someone who has a Fusion hybrid. Very nice. How about an all wheel drive version. 2. The A and B pillars of the Fusion are very wide. Under certain conditions , those pillars can obscure the location and movement of other vehicles. Maybe the engineers can find a way to make them narrower and still retain the same strength. 3. The empty front passenger seat and headrest, depending on the position it was left in, can add to the B pillars visual obscuration. A simple button on the dash to automatically align the passenger seat and its headrest with the B pillar so vision is minimally obscured would be nice. 4. There is lots of space inside the Fusion in which to place items for transport. But the width of the door openings and height of the trunk opening severely restrict what you can place in the car. A trunk opening more like a hatchback would enable bigger items to be inserted into the car.

Diata Richardson

I went in today and purchased a 2016 Ford Fusion from Dealer Rashawn went i left the lot i took my new car happily to a detail shop for window tinting only to find out that the vehicle previously had tinted windows and there was glue left on the windows as thick as elmers glue!!So i had to pay an extra $125.00 for glue removal i contacted the Dealershop requested to speak with a manager about the false advertising and not disclosing the information to me about the car i purchased Contacted Paige the Customer Relations Manager who left for the day, then transferred to salesperson Rashawn Manager who i told about the issue and told me to bring the car back and they would remove the glue although the tinting job was %50 complete i stated no i will NOT AND COULD NOT bring it back because the shop started its job i offered to bring this dealership back their vehicle and was told by the Manager that he did not care!!! I informed him that i would be contacting the BBB. to report them and was asked " What was i going to tell them?" BOTTOM LINE DO NOT BUY A VEHICLE FROM THIS DEALERSHIP!!! He told me they have too many vehicles to know whats going on with every single vehicle!!!STAY,AWAY FROM THIS DEALERSHIP THE CAR WILL BE RETURNED TOMMORROW ONLY AFTER A FEW HOURS OF PURCHASE!!!