|Address:||7250 Southwest Fwy, Houston, TX 77074, USA|
|Working:||Closed 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–6PM Closed|
I found my Kawasaki on the Internet and after several phone calls and emails put down a holding deposit. 7 days later browsing the Internet I found my bike advertised for $800 less than my buying price. Being in New Zealand this was very disconcerting. Frantic phone calls and emails my buying price was lowered to the new price. 3 weeks before traveling to Houston I deposited the full amount for the bike. I was assured the bike had been serviced, new oil & filter and new battery fitted. I had a givi top box fitted. All set to get on and ride away on my trip of a life time around the USA. On arrival at Houston midday after a 14 hour flight I got to Mancuso South West 2.30 to sign papers and ride away. 6pm I was able to ride away in the rain after finally getting the paper work needed and tag fitted. The transponder warning light flashing and tyre pressure warnings of 19lb front & 22lb rear I was not a happy man but the shop had closed at 6. New battery and pumped up tyres I emailed the bike info to insure the bike.The only thing correct in the paperwork was my certificate of title. Wrong tab with completely wrong bike info and receipt. They would , could not insure me. I had arranged to get motoring on Monday so had no choice but to ride an incorrectly registered and uninsured bike to Lafayette. I had found the bike stalled and had begun to have warning lights going off and on. Filled with gas and the electrics were dead. After checking fuses and wiring under the seat away it went again. All this time phone calls and emails to Blake (salesman) and Jordan (salesmanager)were going nowhere. Got to New Orleans to get an email with my new tab. At last I could get insurance. I had a puncture in the rear tyre so had the bike transported to Powersports New Orleans. Fitted new front and rear tyres and had them check the bike for faults. Non found. Again more phone calls to mancuso to send over the correct spare key and transponder as the one I had been given was not correct. Finally got to speak to Tim who agreed to have to transponder reprogrammed to my bike and would accept the cost. New orleans found it to be just a simple key holder.The following morning the electrics were dead. Desperate I removed the battery to find the negative terminal almost fully disconnected. At last I could travel trouble free. My experience with Mancuso South west has not been one I could wish on my worst enemy. What should have been an exciting experience was nothing but frustrating and anxious and expensive. Trevor Murray Deam New Zealand
A Private User
I recently purchased a BMW R1200GS Adventure from Mancuso Powersports on Southwest Freeway and although I have never written a review before, I felt compelled to write one describing my experience in the hope that it might help another buyer. I have to admit that I had read a few disgruntled reviews, but being the type of person that likes to make up his mind for himself, I went in to see what they were all about. Upon arriving in the store, I was immediately greeted by a salesperson that introduced himself as Daniel Portanova. He described the lines that they carried and then to my surprise, he left me alone to look around the store, not hovering over me. He periodically checked back with me to see if I had any questions. When I was ready to look at a motorcycle, I was impressed with his depth of knowledge and low-pressure sales approach. Having owned a motorcycle before, but being far from an expert, he took his time explaining the motorcycle, accessories, and different ways of enjoying the bike (clubs, riding adventures, BMW events, etc). When I settled on a specific bike, the dreaded negotiation process started. To my surprise, however, we easily agreed on a very fair price and it was done….no bs, no pressure, no unfair haggling! The only problem was that I wanted a hard to find special edition that he did not have in stock. In response, he located one and had it delivered within a few days! When the bike did arrive, Daniel called me, but I could not get to the dealership until around closing time on a Friday. That, however, was not a problem. As the store was getting ready to close for the night, Daniel stayed late and went over the bike with me. Furthermore, because it was cold and raining, I did not want to ride my new bike home. Instead, I brought a trailer to transport it. Not only did Daniel place the bike on the trailer and tie it down for me, he did so in the pouring rain! Moreover, because I had ordered a helmet that was going to take a few days to arrive, he lent me a loner helmet so that I could enjoy the bike over the weekend! I don’t know about others’ experiences with motorcycle or car dealers, but this service far exceeded my expectations and was a great purchasing experience. From Daniel to the financing manager to Alex Rios the assistant parts manager, everyone was friendly and helpful…even the guys moving the bikes in for the night were very friendly. I hope that this review helps another buyer. I had a great purchasing experience and highly recommend the dealership.
I stopped in Team Manusco last Wednesday to look around for a motorcycle. I had been doing countless research for several weeks on a few bikes I had in mind, so I was very familiar with all the bikes they had (and they had a perfect selection) so research wise - I was fully prepared. I was essentially looking for an Adventure style bike but was still open to a few other options. Once I got to the store, I was approached by Daniel Portanova (Sales for Ducati, Triumph, BMW) and he spent well over an hour (if not two) walking through nearly the entire store with me, discussing bikes, what I was looking for, and different options. He answered every question I had honestly. You could tell that he wasnt just there trying to make a sale. I went home and slept on it, and called him back the next morning, narrowing down my choices, and wanting to test ride 3 different bikes. I told him what time I would be there that afternoon, and he had the 3 bikes ready to go. I first drove a BMW 1200 GS, and it was great. Next I drove the Yamaha Super Tenere, and finally a Yamaha FJR 1300. I had researched the Super Tenere online, but didnt care for the looks from the pictures. After seeing it in person, it looked great. I came in with an open mind between the BMW and Yamaha. In the end, I decided to go with the Yamaha as it was priced a good amount lower and the dealer network is much larger (I travel a lot for work so that makes a big difference.) The best part about my experience was the - zero pressure - attitude I got from Daniel. There was none of the, "so whats it going to take to get you on a bike tonight," BS pressure that you get from people selling most any type of vehicle. That would have turned me away very quickly. Instead, it was no pressure, no hurry, lets talk about bikes, and answer all your questions so we can find the best option for YOU. I picked the bike up Friday and already put nearly 600 miles on it over the weekend with my wife. Ill be taking it in for its first service soon. Prior to going to Team Manusco, I saw the high average reviews (over 4 stars) which is incredibly impressive for any type of auto dealer. If you are interested in a motorcycle, I highly suggest stopping by and talking to the group. If youre looking for a BMW, Triumph, or Ducati, I would specifically ask for Daniel. I normally hate going in dealers and dealing with high pressure sales people in general, but this was a great experience Id be happy to do over and over.