AutoNation Hyundai Brunswick

Reviews 3

CH

Charlie Nutt

I want to take this opportunity to praise the outstanding staff at AutoNation Hyundai in Brunswick Ga. From the moment I met John accidently at the beach on SSI and asked him about the Genesis he was driving to my phone call with him yesterday I have never been treated more professionally by any car dealer ever -- and I have bought alot of cars over my 60 years from lots of dealers!! I was amazed when I showed up on the lot on Friday that Walter and the entire staff already knew about me and that I was coming -- John had told them to expect me and what I was interested in. I then had the pleasure of working with Walter who is the most professional and knowledgeable salesman I have ever worked with. From the moment he shook my hand to our final talk on Saturday he was outstanding. Your dealership is unbelievably fortunate to have such an outstanding salesperson who is that young!! He knew every inch of the Genesis and could answer any question I had and told me even more. I told the staff I was unable to trade that weekend as I am a part time resident of SSI but live and work full time in Kansas and my trade in was in Kansas. The staff was willing to work with me on how we could work on a deal and get the car from Kansas down and the Genesis to Kansas. I was amazed as no other dealer ever has ever been that "out of the box" thinking. I then was blown away when I was offered the opportunity to drive the Genesis Friday afternoon and evening and return it on Saturday. NEVER HAS ANY DEALERSHIP OR DEALER STAFF EVER OFFERED THAT TO ME. I drove the car and fell in love with it and left a deposit check to hold the car until Monday when I could get the VIN number of such of my Outback back to Walter. Unfortunately, due to my accident history, my insurance agent strongly discouraged trading prior to August because of the extreme cost increase. Even then when I told John that he was still willing to find a way to work with me but I feel I need to take the advice of my insurance agent. However, I will buy a Genesis within the next 6-8 months and it will be from your dealership. I love the car and there is no other dealership I will deal with but yours and that is totally because of your staff -- from John to Walter to every single person I met. While I know I am missing out on the incentives on the 2015, I still will come back to your dealership when I buy the Genesis. Perhaps at some point there will be some dealer incentives on the 2016! Thank you for allowing the opportunity to write this letter as you have a customer for life -- I will be retiring soon and moving back home to SSI and I will be recommending your dealership to anyone I know who is looking for a car. Thanks you again, Charlie L. Nutt

ME

Megan Cooper

We moved from Washington state on Naval orders. We are a proud military family with this as our main vehicle. This is how my fiancé gets to work to serve his country and do his jobs. Our engine blew up when reaching exit 1 GA( it was determined as a manufacturer defect) but thank goodness we made it. Brunswick Auto Nation Hyundai Has our vehicle since jan 31st. I have received horrible to NO customer service in this situation. I have had maybe 1 courtesy call to update us on the vehicles status: Mind you they called without me placing multiple and polite messages simply inquring about whats going on (only to be ignored mind you)! I meant this One call on their behalf to two at best to explain vaguely at that what Is going on. It has been Over 3 months they have had the vehicle. We leave messages weekly to be ignored. We called today and no one in the building could give us an answer as to the vehicles status. We have been told multiple dates on when the vehicle is to be in working order. Theses dates have never been met and we never received one call to even notify us things were going to be delayed. Last I was told today it would be ready and have had no call and no answers.The dealership had used corporate Hyundai as the reasoning (and thats if we get feed back after of course us calling) behind the delay. Hyundai hasnt sent parts, waiting on warranties,etc- this is when we even get the information and have had to make the call to get a simple update. I will be contacting Hyundai as well place formal complaint. I have begged and pleaded with every one In change at the service department for a simple telephone message weekly or even and every two week call- simply for an update seeing as this has been and untimely fix. I am livid. I am insulted. I have been blatently ignored. This vehicle is the reasonwe are able to get to work, get food to eat, get to doctors apointmnets- it is vital to our lives function. Gracefully and finally after two months Hyundi kindly (not this obviously lacking dealership) offered to pick up the tab for the rental we have paid 1000$ Already in on Oder to still LIVE. I am patient, to a point. I fed up and will never again use this dealership for something as simple as an oil change after their complete disregard to communicate and keep the supposedly valued customer happy.

BY

By The Stitch

I give 1 star because it will not let me post without. Terrible. I will drive over an hour to the dealership in Savannah before I EVER return to this dealership. The service scheduling is horrible. The last time I took my car in for a recall service I had an 8 am appt. 10 min later the service guy came to tell me it would be 2 pm before they could look at my car. I asked to reschedule...he stated I would have to do that with Alesha, who is never there and never answers the phone. SCREW this...I took it to Savannah. When I called to make the appt the service guy in Savannah asked to place me on hold to check if they had the part, they did and he told me that it would be a 2 hr wait, I agreed and made the appt. I was out in 1.5 hrs...no hassles. My husband could write a book about the TERRIBLE service he recd at Brunswick. After the 3rd trip back in for the SAME issue he demanded to speak with the service tech as Alesha was not able to convey the problem to the techs. This dealership also does not have the information to tell its customers about the MPG program. I asked this dealership, Alesha to change my address and have the mileage read. She informed that the address had been changed and my rebate would be sent to my new address. Waited over 6 weeks nothing. Alesha then advised that they would read again and if I did not receive anything to call a customer service # at Hyundai. Nothing, called the 800 #...they have NOTHING to do with the MPG program,...they gave me the # to call. Was advised by the 800 and the MPG program that change of address at the dealership does not roll into their system and both stated that the dealership should know this. This service scheduler, Alesha, needs some major customer service, procedure and policy training.