Adventure Subaru

Category:	Subaru Dealer
Address:	1991 Mentor Ave, Painesville, OH 44077, USA
Phone:	+1 440-352-3700
Site:	adventureneosubaru.com
Rating:	3.7
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–6PM 9AM–5PM 12–4PM

Location

Photos 100

Reviews 5

Luba Romanyuk

I started shopping around for an AWD sedan/small SUV a few weeks ago. Adventure Surabu was my second stop. I had never driven a Subaru but was in love with the look of the Crosstreks. Having done some research on them, I walked in expecting to buy one. Paul walked me around the parking lot, showed me new and CPO models. I told him what features, bells, and whistles were important to me and he showed me some great possibilities. Paul definitely understood what i was looking for and didnt try to sway me away from it. I ended up test driving a fully loaded Crosstrek with barely over 2,000 miles. Needless to say, I was underwhelmed with the feel of the car. As soon as I sat in it, I knew it wasnt for me. But I test drove it anyway just to see how it handled. When we got back, Paul showed me some other options, and even ran some finance numbers for me. I was extremely surprised when he brought back figures that included an interest rate of 7-10%. The finance person, whoever it was, said that was the average they quote their customers without running the credit... sometimes even higher in the 14% range. Not sure why... but this just rubbed me the wrong way. The other dealerships didnt even come close to those rates... even before they ran my credit. In the end, Paul took all of my info and invited me to bring my BF to test drive the Crosstrek. He even followed up with a text (requested by me) a few days later to see if he could answer any lingering questions I had. Paul was great from the initial meeting through the follow-up in the end and as much as I wanted to love the Crosstrek, it just wasnt the car for me!

Whitney Foster

The customer service I experienced here was awful. I walked in and was not immediately greeted, I had to find the welcome desk. I told them who I was looking for and they paged. The salesman I was supposed to meet took a few minutes to show up. While I was waiting another customer (older and of another race...white) walked in and they were greeted loudly and with a smile the second they hit the door. I was ready to leave then, especially after the salesman I was supposed to meet came out and went straight to the white customer. Am I invisible? I only stayed with some coaxing from the staff. Anyway, I went with him to his desk and he gave me all this paperwork to fill out without even telling me what my purchase options were. When I fill out paperwork, I like to know what Im doing it for. I understand I need to do a credit application but thats the extent of it. At least give me an idea of what you have to offer. It was almost as if he assumed I was so desperate for a car I would take whatever they threw at me. (Not true.) I told him that I would have to come back since I needed to get to work, after which I was scolded for not allowing more time for paperwork. If youre someone of minority descent, Id think twice about visiting this business. Ive read some positive reviews as I write this one, but I say take them with a grain of salt. This was the WORST experience Ive had with a car dealership in my history of purchasing vehicles. My experience was unpleasant and I dont plan on returning.

Carrie white

Honestly, I wish I could give them 10 stars. WOW, the service was absolutely impeccable. I was referred to Richard Dickson by a family member. I called an evening before close, and spoke with Richard about an appointment. He and Mike Marotta took down all of my information right there as if I were sitting at their desks. We set something up the next day for me to come in and look at cars. When I went in for my appointment, Mike and Richard made the entire process easy and painless. While Mike worked on getting me into a vehicle I was happy with, with a payment that met my budget, Richard was helping me so much by going over ways to improve my credit and taking me out for a couple test drives. Neither made me feel like I was limited to one kind of car that fit my financial situation like other dealerships Ive been to recently. They both answered any questions I had and listened to what I had to say, and made me laugh with their sense of humors through the process. These guys are the ones to go to!! The entire staff was so nice, and Chloe at the front desk was beyond amazing! Did I mention the facility in its entirety is clean and welcoming and the waiting lounge felt like a living room! I will be coming back when its time to buy again for my fiance, and I will be referring everyone I know. Excellent service from excellent people. Thank you Mike and Richard, for helping me get into my 2014 hyundai elantra!! I love it!!!!

Spencer Lang

Steve takes all the negativity and stress out of buying a car. We were recently in a accident and did not expect to have to purchase another car. Steve eased our tensions and anxiety. He was honest; he never pressured my wife and I to purchase something. Steve was very knowledgeable about all the new and used car inventory. He was participant with us as we looked at and drove several cars. Our family owns a mechanics shop off of Lander and Mayfield in Mayfield, OH. Steve was so kind to let me take the car all the way to Mayfield to put it up on a lift. When we asked for a lower price he worked with us to try to get it at the price we wanted. Steve also stayed late, after close, while one of the porters (Kyle) did an awesome job detailing the car with great detail. Vicky was great as well. She did not pressure me to buy a warranty I did not want. When I decided against the warranty she understood my position and did not pressure me to buy one. When I changed my mind the next day she patiently explained the warranty products again. Vicky stayed late after hours to help me understand the paper work and warranty products. If you are in the market to buy a car you have to first come to Adventure Subaru and asked to work with Steve, Vicky, and have Kyle detail your car. They did such a great job that I do not want to work with anyone else other than them next time I buy a car.

Peter Ramacher

My experience with Adventure Subaru consisted of cold customer service, dishonesty, and deception. After being greeted coldly by the sales rep I had been in contact with I took the Subaru Impreza WRX I was interested in to a local mechanic to have it inspected. The mechanic revealed an array of problems that were quite evident yet not revealed by the dealership or displayed in the price. These ranged from 3 warped rooms to a previous accident all the way to bad wheel bearings (due to the warped rims). Remedying these issues cost a few thousand dollars. The car was mechanically sound otherwise so I decided I would try to work with the dealership to knock the price down a few thousand dollars. When I brought the mechanical issues up Rick Brown, the sales rep, denied the existence of the problems and insinuated that the mechanic was lying. He became visibly flustered and uncomfortable and would not move at all on the price insisting that someone else wanted to by it for the listed price. After stating I would not be buying the car for the listed price due to the blatant evidence indicating a significantly lower value, he smartly wished me a "nice 150 mile drive back home" as he angrily walked past me. Please do not waste your time with this unprofessional and deceptive establishment.