SEPHORA

Reviews 8

AL

Alura Dibble

What happened to this place I leave for nine months come back to a disaster I went with my cousin she wanted to try a new foundation and pick up a couple of samples and buy a setting powder anyways ... We walked in .... It was slightly more busy for a Tuesday ... Well anyways we were looking around she tried some swatches on her hand wanted to clean it off went over to check for a wipe and makeup remover there were none on the left side of the store she asked one of the makeup artists ... She barked at my cousin they should be there at the end cap and my cousin said no they are all out ... The employee( makeup artist ) ignored my cousin and was no help ... So it came to a point where she wanted a sample then again no one there to help so we walked to the other side of the store and a really nice girl asked if we needed help but it was on the opposite side of the store she said let me call someone on that side to help you ? So she couldnt walk two feet to help my cousin ? Im confused to why you would have employees stationed to one side espcecially since one side was extremely busy .. And the other dead .. This store must be losing money from shoplifters cause it felt like they were more concerned on catching people trying to steal or following people through out the store .. Im shocked this was my go too Sephora and it is completely different I noticed the Jaclyn hill becca collection area to be extremely messes and sad there was no display but a couple of testers thrown around I was shocked ...

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GE

Genesis Baca

I usually dont have many issues with this location but today was awful. Went to pick up a new illuminator and they didnt have a tester for one and didnt have boxed product for another. It took me almost ten minutes just to locate an employee to help me. I understand it was busy but that was just ridiculous. When I finally got ahold of someone, they had no idea what they were talking about. I came in for a specific product and named it precisely and then *I* had to direct *the employee* to the product because they didnt know their own store. They then said theyd check if it was available online, came back, and told me we could order online or if we wanted, we could go to the Sephora display in JC Penny because they had the product I wanted. So, we walk to the other side of the mall and they dont have it and claim that employee never called them to confirm they had that product in stock. It was incredibly frustrating. I really like Sephora but the locations near me are so annoying to visit so I might be switching to Ulta. Definitely wont be coming back here for a while, at least.

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MA

Maria Jennison

Every time Ive gone here Ive walked in with too high of an expectation I suppose. The first few times I went to get color matched and both times they color matched me with the wrong color. I have severe anxiety so exchanging a product is pretty darn close to the end of the world for me. I didnt mind too much because at least now I have foundation just in case I get darker. BUT today I went in with my fiance to look around, when we walked in we were greeted and informed that they were closing in 15 minutes, at the 13 minute mark its like I was counting down to midnight all over again. We had an employee come tell us every minute "just to let you know were closing in 12 minutes, 11 minutes, 10 minutes." I got so fed up, this location SUCKS and I will NEVER be back. Tossing my sephora card and just ordering from the websites from now on. Thats right, Id rather pay more to order from whatever brand Im looking for than come back here ever again.

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AL

Alicia

Went in to check out a new foundation so I went in barefaced. Just because I look like I do not know nothing about makeup or that I wont buy anything, it doesnt mean it is okay to ignore a customer. Not once did an employee come up to me to ask if I needed any help and I was there about 30 freaking minutes walking around. I also noticed about 3 employees grabbing the tester products and using them directly on the customers face. Extremely unsanitary. Then I can tell you that atleast 4 of the girls kept watching me as if I was going to steal something, even when I had a Sephora basket in my hand. The girl literally went from one side of the entrance to the side I was on and went back to her spot once I moved from the front displays. So rude. Definitely skipping this Sephora next time.

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SA

Sandy

I usually order online but I needed a gift for my friend and didnt have enough time so I went to this Sephora. It usually takes a bit of time for someone to help me but 90% of the time they introduce me to somthing I like. On my latest to this sephora, when it wasnt very busy, it took forever for someone to offer help and the girl who "helped" provided the worst service Ive ever had! I asked for a gift set since my friend is still new to make up and she kept showing me contour kits. While I was trying to explain more she kept talking on her headset and completly ignored me. When I showed her a picrure of a set I saw online she said "oh yeah!" And took me to a completely different set at the front and told me to keep looking in that area. So ridiculous.

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AL

Aly De La Cruz

Bina helped me answer every question I had about foundations and what brushes to use. She was very patient and even asked for input from other associates to ensure that I bad the best possible coverage. They even kept my 6 year old entertained while they were putting my make up on. I finally was about to get the make up that fit my completion perfectly. Its also a plus that I was able to use my jcp card to pay for it. I used to go to ulta but I will only go to sephora from now on the service was impeccable and I finally was able to find makeup to cover my dark spots without looking caked on.

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PS

Psycho Bunny

I really love it, yes its always packed and there is always a wait but they have top of the line products, i just went there to get tested out for a red lipstick, i had no knowledge of lipsticks and they really helped me the woman who worked on me was patient and listened to my needs, she also did an amazing job puting my lipstick on, and i bought the products because i love them so much. I got an amazing red lipstick and lip pencil. There products are on the pricey side but its all about quality.

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JE

Jennifer Flores

Employees here literally stand around and in groups talk to each other I had to wait so long for someone to help me, awkwardly waiting as if I bothered their conversation. I was planning on getting a lot of makeup for gifts here but decided not to due to the 3rd time of me stopping by this Sephora and the same type of service. This is the last time Ill come to this location even though its the most convenient based on where I live. Id rather make the drive to the Biltmore instead.

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