SEPHORA

Reviews 3

EM

Emily Wulff

I stopped in hoping to get great service as the yelp reviews implied, instead I got a barely there smile from the gentlemen in front of the store and ignored through the rest even though I walked throughout the whole store. I noticed a display of palettes that I had missed when I walked in and meandered over in that direction. 2 managers followed me over and one handed me a basket and said heres a basket and nothing else. I guess the store director thought I was going to go around the corner because she jerked her head to the other girl as if to say follow me. I happened to see her. Its incredibly insulting to be thought of as a thief and treated as such especially so blatantly. If your concerned about me stealing then why dont you offer me client service instead of ignoring me? The cashier was excellent and tried to really change my irritation and I appreciate that but the damage was done. Another lead was behind the counter and heard my complaints and said nothing. I dont know what type of training the leads in this location had to go through but they need a refresher. I was judged solely on my appearance and treated poorly.

AL

Alexandra Van Duffelen

So I just moved here from Dallas and have always received lots of help at various Dallas area Sephoras and this was the first Sephora I visit in Phoenix and I am very disappointed. I walked in, nobody greeted me, and continued to wander around and received zero help. I was considering a couple of eyeshadow palettes or foundation and nobody came to talk to me at all. There were only a handful of other customers in the store so I just dont understand.

JA

JACINTA YAZZIE

I dont know if the compact powder make up by Clinique gave me an allergic reaction or if Sephora gave me some kind of contagious funk when the color matched me with the testers...but my eye was swollen shut.