|Address:||1431 15th St, Denver, CO 80202, USA|
|Working:||10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 11AM–5PM|
Bought a gortex ski jacket and gortex bibs less than a year ago. The button on the jacket snow skirt ripped off leaving a hole and the zipper on the bibs fell off as well. Both products are less than a year old, and used on a weekend basis, not heavy use. I have previously owned patagonia equipment and it seemed to hold up forever, but the quality of the gear seems to have drastically dropped recently. Found it really disappointing, and I am hoping they fix the quality issue. I dont think their gear should be breaking in under a year of light weekend use.
Jeff van Geete
Great staff - exchanged a defective product for me on the spot. I expressed surprise that I hadnt violated the time limit (it had been about 4 weeks) and the salesman said, you could have brought this to us 50 days from now and we wouldve exchanged this - dont ever worry about counting days with any defects. Very refreshing experience, even if the stock is somewhat limited.
I bought a jacket here 3 years ago and love it. I took it into the store for some repairs and they gave me a new jacket verses doing the wear and tear repairs, because it was a 6 week wait for repairs. Completely impressed and only have to pay a $50 difference between jackets. Patagonia is an amazing company, this is why I keep buying clothes here. Thank you!
They make really amazing gear at Patagonia, and I love walking into the store. Also have pretty good sales now and then. The prices, while expensive, are justified by the repairs/replacement of faulty or broken products - excellent customer service. That said, $50 for a cotton t-shirt with no zippers to break and replace is a bit much.
We called this store 2 days before Christmas to order a product and have them ship it to us. They were extremely helpful and kind, got the product and shipped it that day. We received it with a nice note and a few stickers. Thank you employees at Patagonia for going above and beyond on a busy holiday weekend! You guys rule.
Great store for anything you want patagoina without being too obvious about it haha Its nice to go in every now and then and see what they have because they carry the stuff not everyone can get at a normal store. Their visual merch guy get me every time -> i walk out buying somthing literally each time i go in
Just took some gear over that needed to be repaired. The staff (Drew?) at Patagonia Denver absolutely killed it and made whats traditionally a painful processing (returns) very easy. Definitely reinforces why I choose Patagonia gear over the competition and will be a lifelong customer. Thanks again!
Super flagship de Patagonia ! Le magasin est magnifique, il y a de la place et cest calme ! Et qualité toujours au top , merci patagonia !
Friendly staff and great selection to choose from at this Patagonia store. Love there quality and craftsmanship of products a well as their innovative dragons and choice to use sustainable products and fair manufacturing. Support this brand, it helps all.
Just moved here and got my first jacket. Talk about customer service and quality is unbelievable!!! My sister bought a jacket 8 years ago.... Yes 8 years ago and it has a top fixing it for free or sending a new jacket for FREE!!! Yes FREE
I was returning stuff back in the early 2000s, and the (female) employee was SUPER rude to me. If I didnt love and respect both patagonia and Yvon Chouinard so much, I would never have anything to six with the store and brand again.
Not impressed with the customer service. No greeting, no assistance with buying $270 worth of merchandise. No gift boxes. 5 employees working around the store talking to each other and not the customers. Ill shop online next time.
Outstanding service and a highly knowledgeable staff. You can buy Patagonia products at a lot of retailers, but if you want help selecting an item or exploring alternatives make this your go-to spot for outdoor gear.
Its a good basic Patagonia store. But being a flagship store, I was expecting their specialty lines, esp fly fishing, to be on display. The store size reminded me of the stores at Vail and Beaver Creek.
Amazing store with a huge selection. This is one of the biggest Patagonia store Ive been to. Super friendly staff. Parking can get a little tricky if it is busy downtown.
Patagonia Denver is a community resource I visit and purchase from regularly. Best clothing company on the planet, and the retail stores are a medium for the message.
They dont have a large enough stock compared to other Patagonia stores. I went in because I had a blown out zipper on an old jacket and they fixed it in 10 minutes.
Good selection, and extremely helpful with exchanges, repairs, and replacements. The gear is expensive but high quality and backed up with a bomber warranty!
Always a ton of great products, but are pretty expensive. I can usually find the same products on sale at other stores that sell Patagonia products.
Nicest people ever. They will do everything they can to make you happy! The store is beautiful and incredibly fun. Love this company so much!
Patagonia has the best return policy- exchange for something off the rack or gift card if they dont have what you want in store. Hassle-free
Small selection of womens clothes, large selection of mens clothes. Only outdoor gear, none of the usual Patagonia day-to-day clothes.
The Family O
Will never shop here again. Promotes hate, cause divisiveness and ugliness. We must stop supporting companies that promote hate.
William John Pētry
The staff was so rude and knew almost nothing about the products. The selection was, however, very nice. Plenty for everyone.
Its a Patagonia store... If you like the outdoor then stop in but know this isnt the place to find sales on their clothing
Dont have all sizes and colors, but a nice store to check out Patagonia goods. Staff very attentive and knowledgeable.
Customer service is fantastic. Krista helped me exchange a not-quite-right gift for the perfect down parka. Thank you!
This is a great store, and a great company. They dont just make great products, they also support the right things!
Nice to have a Patagonia store to see everything in-person. Solid company with a great guarantee on its products.
Helpful staff, but it seems much more oriented to the fashion crowd than those looking for technical clothing.
Two great businesses that work well with each other. Both have excellent teams, run by outstanding managers.
Love love love it! Yeah its not the cheapest but the warranty and service make it well worth it!
love love love this store. Everything you could ever need for living in chilly Denver!
Love the company, products, and this store. But everything is so dang expensive!
Great selection of current Patagonia merchandise, including a kids section.
Very nicely organized store with beautiful Patagonia gear.
Great place to shop for Patagonia. Very knowledgeable staff.
Great store with lots of variety from adults to babies.
Very friendly staff who know a lot about their products.
A great selection of clothes and a friendly staff.
Rad! This is a fun shop for fun adventures.
Quality products, great customer service.
Friendly! Great service. Honest people.
Expensive and over the top. Nice people.
Nice store and hip but pretty EXPENSIVE!